Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Glider cleaners solicited us by showing up at our door, selling window cleaning and dryer vent cleaning services. They make you sign up for an entire year of cleanings, done quarterly. The first service was HORRIBLE. They broke two screens and did not inform us. I noticed one of the screens was bent before they departed, and they "bent" it back and claimed that was fixed. I argued until they agreed to have someone come out at a later time. I didn't notice until after they left, one of the screens they left sitting in my basement window well, also broken. Likely why they didn't put it back because it was impossible due to the bent frame. They used my hose and left it strung out all across the yard, which is not how they found it. They failed to do the dryer vent cleaning that they promised to do for free for the first service. They promised to do this when they returned to fix the screen.
  The second crew arrived the next week, showing up 4 hours before their scheduled time - interrupting my wife's work from home meetings and requiring her to try to figure out which screen was broken (since she wasn't familiar with the issues). The crew that arrived had been told nothing about the vent cleaning either, so again wanted to schedule another appt to come out - VERY DISRUPTIVE to our schedule. They tried to re-screen the screens, but left the frames bent as they didn't actually repair the frame. Now we have to incur the cost to actually buy new screens to get them back to how they were before this company ruined them.
  This is 100% unsatisfactory service to us. We told the door to door rep that we would "try" their services and he told us that we could cancel at anytime. He did not clarify the fine print of the agreement that we could cancel, but would owe a $329 cancellation fee.
  I have repeatedly asked them via phone and email to remove me from their list and cancel the services and now they are charging me a $329 cancellation fee.
  Buyer beware!

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They were supposed to clean our windows and solar panels. They missed half of the windows and didnt do the solar panels at all. They said they would come by and make it right, THEY NEVER DID. They showed up, knocked on the door and then just left, we were at work but it was captured on our ring. Irritated at that point asked them to cut the billing in half for windows and remove the charge for the solar panels and cancel the agreement as have absolutely no trust in this business.They refused and are now threatening collections. If I cant get resolution here Im taking them to small claims court, they are harassing us and just plain ****.

  Business Response

  Date: 10/21/2024

  Thank you for bringing this matter to our attention. We truly value this feedback, as it helps us improve our services. We're sorry to hear about the issues you've encountered and can assure you that the issues mentioned have been addressed internally. We are pleased to confirm that resolution has been met. If there are any additional questions or concerns, please don't hesitate to contact us directly. 

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 1 a salesman came to my door and told me he had talked to my wife and said she was interested in their services. The salesman counted the number of windows and panes and quoted me a price. When I talked to my wife later that day, she said she had not talked to the salesman. On June 4 a technician came to clean the windows. He quoted a price that was several hundred dollars higher than the salesman. I told him his quote was higher. He eventually told us they would do it for the original price. After they left, I inspected the windows. There were several that were not cleaned. I called Glide and they said they would send out the technician again. When he came and we showed him the windows that were still dirty, he said he had already cleaned one of them and wouldn’t redo it even though it was dirty. We showed him several others that had lots of mud spots on them. He cleaned some of them but not others. I felt like the sales and service were dishonest and of low quality, so I called the Glide Office and explained the problems and said I wanted to cancel my account. The account manager apologized and said the account was canceled.
  
  In Sept, Glide contacted us and said they were sending out a technician to clean. I told them the account was canceled. They said it wasn’t canceled and there would be a $155 cancelation fee. I explained the earlier experience with the salesman, technician and account manager. They said those employees were no longer with the company and that they had no record of a cancelation and would not honor what the previous account manager had said. They offered to continue services or charge the 155 cancelation fee. What a frustrating experience. It seems like the right thing to do would be to apologize, cancel the account and drop the cancelation fee like I thought the previous account manager had done.

  Business Response

  Date: 07/28/2025

  Were sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand there was frustration regarding the sales interaction, service quality, and cancellation process. Your account has been fully closed out, and there will be no further charges or communication from our team. While we regret that your experience did not meet expectations, we have noted your concerns internally as part of our continued efforts to improve communication and service. Thank you again for your past business. We wish you the best moving forward.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 23rd, a salesman for Glide Cleaners came to my door to solicit me to buy a 3 time window cleaning. The cost for each cleaning was $208. This was a discounted price for buying the package of 3 cleanings. On July 25th, a crew came out to clean my windows. As they cleaned my windows, they left the window covers (5 total) on top of the grass. This burned my grass and killed it because of the heat. I had surgery on July 26th, but when I came home, I sent a picture of the dead spots to Glide Cleaners. On Monday, I called their phone number and spoke to a person about the problem. He said he would have to talk to his boss about it. What I requested was to cancel my remaining cleanings and since I have already paid for the initial cleaning, just to be finished with their company. He offered me $50 off my next cleaning, but I don't want to work with a company who is that careless and the windows were cleaned, but not to a really excellent standard. I asked to speak with the boss, but he refused to talk to me and instead told me to contact the BBB or *** him.

  Business Response

  Date: 08/09/2024

  Thank you for bringing this matter to our attention. We understand the importance of this concern and sincerely apologize for any inconvenience or distress caused. We are pleased to confirm that this matter has been resolved with the customer. If there are any additional questions or concerns, please do not hesitate to contact us directly.

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Glide cleaned outside windows of my house on 6/26/24 - the door to door salesman sold me the service on 6/21/24. The agreement with the door to door salesman was if I wasn't 100% satisfied they would not charge me for the service. The commitment was to remove all hardwater stains, clean all of the seals, and leave windows 100% clean. The windows were still dirty when I inspected after the cleaning, hardwater spots were not removed, and some windows appeared not to have even been touched. I notified the company and let them know that the quality of service was unacceptable and I did not want to be charged or continue with any additional services. They now are saying that they only commit to making me 100% satisfied by coming out and cleaning again instead of not charging for poor performance.