Reviews

Review Details

• Review fromWentao Z

  Date: 01/28/2023

  1 star
  Be careful!!! Don't sign your payment agreement before the local utility company approves the overall design!! It has been three years since I started ************* project with first *****, then Brio, now Avolta. About Six months into the project, I signed the loan agreement and started making payment. Right after, the project design was rejected by local utility company due to oversize. It has been nightmare ever since. Two and half years later, the system size is reduced to the size approved and is working, but Avolta still hasn't refunded me the extra charge (40% reduction of the number of panels!) IT's such a nightmare........for three years... and still not over... Don't know how long it will continue....I may never get my money back... ******************

• Review fromKim A

  Date: 12/05/2022

  1 star
  I guess I am one of many customers who are thoroughly disappointed in the solar panels I purchased. The inverter stopped working in the 1st year. It took a couple of months to get fixed. It did get fixed but the loan payments I made for 3 months of no solar was never reimbursed and customer service is useless. I hope this company is thoroughly investigated and that the customers are reimbursed. I regret that I did not check BBB first before signing a contract.

• Review fromVirginia A

  Date: 11/23/2022

  1 star
  Only because I have to give a star. They deserve ZERO!! Everything others have written on here is the absolute truth! This company is a NIGHTMARE! And DO NOT look for your rebate because you will not get one. We will not be getting one because one or more contractors do not participate in the solar power contractor network. So, now we are also out 8-10,000 dollars. Stay AWAY!!!!

• Review fromTheresa D

  Date: 10/04/2022

  1 star
  Ony reason for a 1 star is because I have to leave a start otherwise I would not have. I originally signed my contract with *********** the installation took several months. Once I was told the system was working we continued to see electrical bills from the energy company. Four months went by as they told us it would take time before we saw it making changes to our electrical bill. The 5th month we called and was told by someone the system wasnt working and would need to send out a tech. We informed them and told them we wanted a reimbursement for the months we had paid and it was not working. that was from March 2021 (we have not heard from anyone.) The system began working in July 2021. By December 2021 the system quit working and has not worked since December it is now October 2022. Avolta Solar is now listed as the solar company in charge. I have attempted to contact the customer service, technical support and the reimbursement department being told by the same person answering in each department that they can not help me and will forward an email. I have contacted all numbers listed by Avolta all leading to the same 1 person answering each line. I still have not been contacted by anyone from Avolta for technical support, reimbursement or customer service. This company is an absolute scam and do not suggest anyone using them.

• Review fromJustin B

  Date: 09/26/2022

  1 star
  I signed an agreement in Sept. Of 2021. It is now Sept of 2022. I have received random calls over the last year saying they are working on my solar project yet nothing has happened. When I told them I wanted to cancel they threatened to charge me 15% of the project cost even though they had done nothing. On a random day another company 1Solar, showed up to install panels. Funny enough they had the wrong panels. That was in February. It has been so long now that the company doing the financing need me to sign another extension on the contract,which I won't be doing. What an awful predatory company. Nothing but a scam.

• Review fromKenneth W

  Date: 09/04/2022

  1 star
  WARNING!!! THIS IS A SCAM! WARNING!!! !!!IM A FORMER SALES REP!!! this company. The owner ********************* and sales manager *********************** are scam artist. This company is not legit at all. what they do is pay for foreign call center leads have a sales rep ***** trained to lie to you and come to your home and high pressure you into getting solar and once the system is on your roof they do not back up warranties nor have customer service and the majority of systems WILL NOT GET TURNED ON!! Meaning you will have 2 bills in the mail a solar bill and also a power bill. Also this company and these sleepy owners have false proposals what they do is offer 60% offset with the solar and say with energy efficiency upgrades that are given with help offset 40% ***** also a scam. They will not do this. also what these people do is soon as you sign up and cancel after 3 business days they will send you a $5k+ cancellation fee. ********************* and other partners are currently being suied right now. What they do is switch names once they get bad enough reviews and have done its 3 times now. ***********, brio and now avolta and are currently switching to solex solar. And are currently being sued by the attorney generals office in *********. Here are news articles proving it. https://www.duluthnewstribune.com/news/*********/*********-sues-utah-based-solar-panel-companies-alleging-deceptive-high-pressure-sales-tactics https://www.jdsupra.com/legalnews/minnesota-ag-*******-sues-solar-panel-2553290/You will be scammed and screwed over these positive reviews are not legit. they have the highest turn over in staff I have ever seen. Do not go with this company!! You are warned!!

• Review fromSarah K.

  Date: 09/01/2022

  1 star
  I was forced to give a rating. Please know this one-star rating is force, Avolta does not even rate one-star. How sad is that?. This is by far the worst company have I done business with. Many promises, no delivery. Installation incomplete: multiple return trips, missed appointments, two failed inspections thus far. **** from Avolta, I assume the project manager, texted me this morning to tell me the city would be out for inspection between 1:00 to 3:00. Guess who didn't show for the inspection. You got it, Avolta. **** was unreachable. City Inspector informed me this was his second visit; install failed again today. Report is shotty workmanship. Sales **** ************************** is ghosting me; will not return calls or text messages. **************** calls go to voice mail. No return calls. Asked **** for his supervisor's number; shouldn't be surprised I was given a nonworking number. Finally, got correct number for ****, no return of voice message or text.Spoke to an attorney this afternoon, he recommends I speak with the District Atty. for file a complaint. That's on my list of "to dos" tomorrow.I been asked twice for a referral for Solar installation. Have warned those parties to use anyone but Avolta. Will tell everyone I interact with about this scam of a company.

• Review fromKimberly W

  Date: 08/23/2022

  1 star
  Really wish I had read reviews about this company before I signed into contract with them. I have had and am still having a lot of the same issues as some of the other reviewers including horrible customer service and delays on everything. It took a little over a year to get everything done & installed so I could have active panels. I am still waiting on the first year incentive I was promised which is beginning to look like isnt going to happen. DO NOT USE THIS COMPANY.

• Review fromErnestine R

  Date: 08/18/2022

  1 star
  We had system over year. Issues. Problems Now pannels not. Working good. Have called. No one return. My calls. Recieve a copy of email from customer service it may be 2-4 weeks before some can come out Unprofessional. I even contacted. Financial. ** who finance. Our. Solar. I looking see if another solar **mpany can help us

• Review fromThomas F

  Date: 08/06/2022

  1 star
  Our experience with the company started in November and in December we decided to go with them. Sales representative, ************************* told us what we could expect done, including up to the last item to be installed was the thermostat that they would send to us. We have had numerous problems with getting things done properly and/or even getting done. There were numerous delays for the installation due to failure when inspected by the city. This was on the panels that initially they were rejected due to improper installation according to the city inspector from the plans. This was finally resolved only to come to another roadblocked which was getting the panels turned on. After numerous called to Avolta, which works with Titan Solar Power, they sent us *************************** to get the panels going. While he was here ******, a Manager, told us that it was their responsibility to installed the thermostat, like **** had said at the beginning when we received it. As of today, the thermostat has not been installed and Dusting will not even call us back. This has gone on for approximately 9 months and we are now being told that it was not something they do. Seems like representatives are not trained properly and even ****** told us several people were being fired. The whole experience with the company was a terrible experience.