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Find a Location

Tekton Design, LLC has 1 locations, listed below.

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    Business ProfileforTekton Design, LLC

    Online Shopping
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/23/2015

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Passionate about inventing and creating unique and one of a kind music speakers.

    Business Details

    Location of This Business
    1488 W 400 S, Orem, UT 84058-5139
    BBB File Opened:
    2/12/2014
    Years in Business:
    18
    Business Started:
    12/28/2005
    Business Incorporated:
    12/28/2002
    Accredited Since:
    12/23/2015
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Eric Alexander, President / Owner
    Contact Information

    Principal

    • Mr. Eric Alexander, President / Owner

    Customer Contact

    • Mr. Eric Alexander, President / Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Smart shopping online

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/29/2023

    Complaint Type:
    Delivery Issues
    Status:
    Resolved
    On July 12, 2022 I ordered a pair of speaker grilles from Tekton Deign. Approximately 5 months later I had heard nothing from Tekton, so on Dec 24th, 2022 I emailed them requesting an ETA for delivery of the grilles. On Dec 28th, 2022 ****** form Tekton responded "I apologize for the delay. We just got our grille builder back and he is getting caught up as fast as he can." No ETA was provided.As of Jul 23, 2023 I still had not received the grilles, nor any communication from Tekton, so I requested a refund. I received no response from Tekton.On Aug 8, 2023 I repeated my request for a refund from Tekton. **** from Tekton responded "I apologize greatly, I am the grille builder here, and those that have been in contact with you before no longer work here. I now have you on my grille list, and I will get yours out ASAP."Again I requested an ETA for delivery of the grilles, and got no response. It is now late November of 2023.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Humphrey N

    1 star

    09/14/2023

    ENCORE SPEAKERS FROM TEKTON DESIGN Buyer Beware! After approximately 367 days, I received all my orders. Set up started months after gathering all components. First, I found out that these speakers had no peg-holes to install the grilles. Second, the quality of these grilles was the worst I have seen for speakers that cost thousands of dollars. The company stapled grille cloth on wooden frames and sprayed paint on them. However, they offered to send me Velcro or the template. I chose the template but had no further response. This was the beginning of very painful experiences.After many months of break-in period, it became very clear that these speakers were not properly balanced. The high frequency was not crips and defined. The mid-range was high. The mid bass was good. The bass was so bad that I began to wonder why the four 10-inch woofers lacked clear and powerful bass articulation. Also, rattling noises were coming from behind the dust cap of one woofer. I replaced the woofer with the same kind. While replacing the woofer, a small round yellow object fell out of the noisy woofer. I did not know whether that caused the rattling. But what I found out next left me speechless.In the process of replacing the woofer, I found out that Tekton Design shipped to me speakers that were built with four 6-ohm 10-inch woofers. But I ordered 4-ohm speakers, as recommended by the company. This raises very important questions. Is it possible to build a 4-ohm speaker by parallel-wiring two 6-ohm 10-inch woofers? Experts said NO, that this would create problems. Is this a mistake or a hidden deceptive business practice? With inadequate or no product descriptions on the company`s website; levels of inefficiencies; and inconsistencies in the materials used in making specific product line, knowing what to expect from Tekton Design is far-fetched. Buyer Beware!

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