Complaints
Customer Complaints Summary
- 14 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 22 2022, my husband and I started our autotomotive buisness in **********. We wanted to allow our customers to pay ** by using multiple forms of payment and was in seach of a *** dervice to accept cedit cards. I found National Processing and was impressed with what they had to offer and they had had low processing fees. My husband and I signed the agreement, but we have never received the *** device. I have called the 800 number and was told that I would be receiving a call back from my ******** called me back and assured me that I would be receiving a *** dervice in a couple of days and still no *** dervice. I am being charged a monthly fee every month for nothing. I am requesting for my account to be cancelled and for my monthly fees refunded immediately.
Business Response
Date: 11/07/2022
We have spoke to the consumer and resolved this issue.Customer Answer
Date: 11/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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