Business ProfileforHTS Builders, Remodeling & Basement Finishing

I contacted HTS Builders for a quote regarding many construction defects. I had a good discussion with their estimator, who comprehended my requirements and intended use. I specifically requested an itemized quote, but upon receiving it, I found that it was categorized rather than itemized. When I raised this concern with the estimator, he explained that the quote intentionally lacked itemization due to concerns by HTS that I might use it to seek lower quotes. HTS's secretary then contacted me and stated that they would only provide an itemized quote if I paid a $200 retainer fee. I reiterated my need for the originally promised quote, clarifying that my intention was not to shop around but to receive the quote as initially discussed. Despite a promise assuring me that I would receive the quote, I received a call from another contractor referred by HTS, offering to provide a quote for the work. The contractor did not show up for the scheduled appointment. I never did receive the itemized quote I originally requested. HTS's approach has not only caused a delay but lost them $40,000 due to their insistence on a $200 retainer fee. Such crude practices do not align with sound business principles. Reputable contractors typically rely on their reputation, work quality, word-of-mouth referrals, & value. I had full intentions of using the quotes provided by HTS to obtain approval & funding for the required work. HTS’s hardball tactics resulted in a significant missed opportunity. The owner’s wife, J. H*****, displayed extremely unpleasant, unprofessional, accusatory, & dishonest behavior. Ms. H***** falsely claimed we had requested an excessively high bid. Their estimator confirmed that HTS did not proceed because they deemed the bid too low for their consideration, a fact he also communicated to me at the time. We did not, nor will we ever, use HTS Builders as I believe them to be unethical, unprofessional, and difficult to work with. Work will go to another company.

Our records indicate that we have never provided any work for you. Please kindly remove this review as it is not valid.

My review and comments are a genuine expression of my opinions and experiences with HTS Builders. Work was done to provide a bid, however, I never received the itemized bid as I requested it. This review provides the details of that work. Overall, online reviews play a vital role in modern consumer decision-making and have a significant impact on businesses and industries. They provide a platform for communication and transparency in the marketplace. A review serves as feedback on the customer's perception of the company's performance and that is what I have provided here for the benefit of others.