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Business Profile

Computer Hardware

REDX, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/08/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Redx has failed to provide accurate lead sources or data for expireds. The expired leads provided were imported directly from the MLS but their Vortex system did not accurately convert the information using correct data. I crossed checked sources using the MLS, Zillow and white pages but lacked consistency. I have also, checked Zillow to verify the addresses which resulted in properties being sold 3 or 4 years ago. I managed to get a hold of 2 people and were told that their houses sold years ago as well. The Expireds are inaccurate and I have requested for a refund but was denied. I received an email this afternoon at 1:37pm EST and was advised that their software system is correct and they did not offer a refund. They're outsourced call center got very rude over the phone and exclaimed they did not care if I filed a complaint. I would like a refund back to my credit card of $16 or I will need to escalate this matter to the Utah Division of Real Estate regarding malice and predatory real estate services to working professionals.

    Business Response

    Date: 07/14/2025

    We talked to the customer to resolve her concerns and refunded the $16 she requested. 

    Customer Answer

    Date: 07/14/2025

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23572110, and find that this resolution is satisfactory to me.




    Sincerely,


    ****** ***

REDX, LLC is NOT a BBB Accredited Business.

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