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Business Profile

Computer Hardware

REDX, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    RedX data (phone numbers) are mostly wrong (99.7% to my experience). RedX knows this. They still keep selling their broken service. None of this obviously is disclosed upfront. Wasted money and time. No place to complain or write a review for them. I want full refund.

  • Initial Complaint

    Date:12/05/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my account months before my pre paid period was over and they charged me again and refuse to fix the problem.

  • Initial Complaint

    Date:09/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Redx advertised that they provide accurate contact information for Expired and Pre-forclosure leads. The contact information I received for leads was inaccurate. I called over 50 numbers and they were either a wrong number or disconnected. I received leads with all phone numbers marked as DNC and no email address. Redx advertised that they scrub the MLS to provide me with leads that are not active and on the market. I received leads whose property was actively listed on the market and that were already working with an agent. This is not the service that was advertised and it is not the service that the sales person that I spoke with over the phone told me that I would receive. I would like a refund in the amount listed due to the major inconvenience and waste of time that I have spent at this point.

  • Initial Complaint

    Date:03/27/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I enrolled into the program in informed the person I wanted to try it out for the first few months and if I like it I would continue service. without my consent they enrolled me into a program than what was agreed upon and was being billed for more months when I hadn't agreed on. I requested a refund and have not been provided the refund. They want me to have usage time however I am not interested and would like my money back as soon as possible. They want me to settle in a way that benefits them not me as a client.

  • Initial Complaint

    Date:11/15/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The RedX is a lead generation company that I’ve used once or twice for my real estate business. Each time I’ve used their service I called and ordered what I need for one month at a time because I don’t use their service often and I don’t use the same package all the time. I ordered red from RedX in august, and haven’t used their service for 2 weeks. Nothing in September or October. The Redx decides to bill my account for November for $170 (11/15). I called to obtain a refund and they refused stating that they had called and emailed me. I haven’t received any emails and they did not even have my correct number on file so I know they never called me. I explained that I am experiencing a hardship and was using that money towards the situation that I am enduring but the Red X did not care. Their manager Robby refused to inform me the avenues that I could take to further escalate this matter within the company. Robby also refuse me to offer his real name, an employee ID number, or an interaction number. They also informed me that they have been trying to run the payment every other day since October 1st without informing. RedX also does not inform their customer that their service is a subscription service. I would like to have this company investigated upon charges of deceptive practices, negligence to properly inform customer and also negligence to contact customer. Their failure to properly do business has placed me in a hardship. I cannot even buy food for my son at this point!

  • Initial Complaint

    Date:08/30/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They lock you into an automatic payment system and refuse to cancel and provide any refunds. They state that they can only cancel the future subscriptions and will not pro-rate anything. If the service was great, then I wouldn't have a problem. But when they charge $540/6 months, yet provide outdated and completely false phone numbers as "leads", it's absolutely ridiculous. I'd be lucky to get 5-10% correct numbers in a lead campaign. Not anywhere near the astronomical price value that they are stamping on this sub-par service.

REDX, LLC is NOT a BBB Accredited Business.

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