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Find a Location

Cascade Collision Repair has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Cascade Collision Repair

      1005 N State St Orem, UT 84057-3152

    • Cascade Collision Repair

      175 N 1200 E Lehi, UT 84043-2224

    • Cascade Collision Repair

      1155 S State St Provo, UT 84606-6376

    • Cascade Collision Repair

      1912 N Main St Spanish Fork, UT 84660-9500

    • Cascade Collision Repair

      3520 Wall Ave Ogden, UT 84401-4013

    Business ProfileforCascade Collision Repair

    Auto Body Repair and Painting
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Cascade Collision Repair has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Cascade Collision Repair

        1005 N State St Orem, UT 84057-3152

      • Cascade Collision Repair

        175 N 1200 E Lehi, UT 84043-2224

      • Cascade Collision Repair

        1155 S State St Provo, UT 84606-6376

      • Cascade Collision Repair

        1912 N Main St Spanish Fork, UT 84660-9500

      • Cascade Collision Repair

        3520 Wall Ave Ogden, UT 84401-4013

      Location of This Business
      1005 N State St, Orem, UT 84057-3152
      BBB File Opened:
      10/31/2000
      Years in Business:
      24
      Business Started:
      12/1/1999
      Business Started Locally:
      12/1/1999
      Business Incorporated:
      10/10/2006
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • CCRO, LLC
      Business Management
      • Ms. Linda Nichols, Co-Owner
      • Mr. Brian L. Nichols, Co-Owner
      Contact Information

      Principal

      • Mr. Brian L. Nichols, Co-Owner

      Customer Contact

      • Mr. Brian L. Nichols, Co-Owner
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Choosing a mechanic for auto repair and service

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/06/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Complaint Details Unavailable

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Logan G

      1 star

      04/17/2024

      Several months ago we took a car in to get an estimate on some light body damage from a hit and run in a parking lot. The estimate we were given an estimate of $2500, and were told that the final cost would be less than that. We decided to take the car in over spring break. After sitting in their lot for 4 days they finally got back with us saying they took the car apart and it would now cost $4300 for the repairs.We declined the repairs as this was way too much money for replacing 2 body panels. We were then informed that we would be charged $1000 to put the car back together, and were put on hold. Then we were told it would be $1300 to put the car back together ( $600 to take the car apart and $700 to put it back together). This company charges labor at a rate of $75/hour meaning they were claiming it would take 9 hours to put the car back together.We declined to have them reassemble the car. We were charged $600 to pick up the car in pieces. When we arrived they handed over the keys, and told us all the parts to the car were sitting next to the vehicle. We went out and checked the parts and realized there were many parts missing. We informed them that not all the parts were there and had to wait 30 minutes for them to bring us the parts. Again we were told that all the parts were there. We took the car and ********** and found that they had lied again and we were still missing parts, and had to return to get the rest of the parts. After acquiring all the parts it took us only 3 hours to fix the damages and reassemble the car.While we were reassembling the car we noticed many of the parts that were not involved with the hit and run collision had been marked saying they needed to be replaced. There were only 2 parts that needed to be replaced but they had marked at least 15 parts. After doing some research I learned that companies like this one replace parts that dont need to be replaced so they have extra parts they can then sell for profit.

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