Business ProfileforAutolocity, L.C.

On the evening of March 23 2024, I purchased a 2021 Subaru Ascent from Autolocity Motors in Ogden Utah. I test drove the car and chose to purchase one despite the oil needing to be changed by noticing its translucent brown appearance on the dip stick, a strange thing that should have been addressed in their inspections, but it was near closing time and I could change the oil myself. When speaking with my salesman, I inquired about the optional warranty and he would not ballpark any numbers claiming that there was only a $200 difference between the bronze and gold warranty packages, and the price was pro rated to each specific vehicle. I signed papers and felt quite rushed as the salesman grabbed for papers as I was signing and I failed to see a $1999 charge for a cosmetic warranty package that was never discussed nor wanted, and did not see the charge until after getting home the next day. Before leaving the dealership to load the car on the trailer, I noticed that the tank was still empty despite being told they would fill it up which has always been a custom of any other dealership I have bought from. I confronted the salesman about it and he told me to follow him to the gas station and he only put 6 gallons in a 19 gallon tank. I arrived home and the car would not start and I was directed by the service manager to take the car to a mechanic to be diagnosed and repaired. I noticed that the car had a completely loose ground terminal on the battery, and that someone had tried to mar the post to get better contact. The mechanic did some digging and found that Autolocity had issues with the car not starting before but chose to sell it anyways. A car that does not want to re-start is not what I would consider safe or reliable according to their motto, and undermines their supposed 3 phase safety inspection and 150 point check. I have attempted to contact the business manager every day for two weeks with no success. Autolocity has in no way earned my business.