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Business Profile

Online Retailer

Hard Jewelry

Reviews

Customer Review Ratings

3.33/5 stars

Average of 6 Customer Reviews

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Review Details

  • Review fromLilith G

    Date: 03/13/2025

    3 stars
    I love hj. BUT quality needs to be improved. Ive been buying for maybe 4 years now and have to get new chains every year because theres 1 metal piece that snaps almost every time or the clasp breaks. Also, 1 pendant I bought doesnt even look like the one posted. I believe it was called caged in but its a skeleton with a being in the ribcage. But its shown as if you can see the being in the ribcage, pics shows hands on ribcage but its not even on the pendant. Just a lil being u cant see. Also the knight ring. Lasted maybe over a week before a s**** looking thing fell out and cut my hand open. I take my jewelry off when supposed to so Im just confused why it wont last. But this is one of the only jewelrys Im not allergic to!! Let me look hard for longer pls

    Hard Jewelry

    Date: 03/14/2025

    Hey Jehdi, thank you for providing your honest feedback. We would be happy to cover any of your defective pieces under our warranty, if any of your pieces break from regular ****** tear or don't match the quality shown on the website - please contact us via ********************************** with some photo's, I will make sure you are taken care of with new pieces or arrange store credit if you don't want a replacement.Thank you so much for your patience and support towards the Hard Jewelry team!
  • Review fromJehdi L

    Date: 01/13/2024

    1 star
    Horrible never get a response bs emails and still havent gotten my order even after 24 days it still has not even shipped and Im worried because of the quality drop I seen my friends talking about Im probably gonna be scammed and overcharged when I do receive it

    Hard Jewelry

    Date: 01/15/2024

    Hey *****, thank you for your incredible patience on this issue! After review, I found your order is being prepared to ship as we speak - we are working around the clock to ship all remaining orders in queue.


    Because your order is arriving later than expected, we issued a partial refund just now to compensate. I went ahead and provided a tracking link for that parcel, you can expect movement on tracking as soon as its dropped off at USPS.


    Thank you so much for your patience and support towards the Hard Jewelry team!


    TRACKING:
    **********************************************************************************
  • Review fromStephanie C

    Date: 12/27/2023

    1 star
    I was promised to get my gifts by Christmas they were ordered 11/24 and **** LABEL saying they shipped 12/14 obviously they werent here by Christmas. My son also had two packages I sent as gifts from Hard Jewelry, purchased same day and he didnt get them yet either ! Its now 12/27 and still nothing ! Some company to promise things and not follow through .I reached out on social media still no response! TERRIBLE CUSTOMER SERVICE. Dont order from them !

    Hard Jewelry

    Date: 01/02/2024

    Hey *********, thank you for your valuable feedback on this!After reviewing, I found each of your orders are expected to arrive today - one week past the original ETA of December 25th. We sincerely apologize for any delays this holiday season.Always feel free to reach out if you ever need anything else at all!
  • Review fromShonea G

    Date: 11/25/2023

    5 stars
    I've been a customer for over 4 years. I've always had a horrible time trying to wear any type of jewelry. I'm allergic to literary everything. Rings , bracelets, necklaces, earrings, everything gives me a painful rash or infection. So I have up on my love for jewelry and then as my kids reached high school I was looking for presents for them when I ran across Hard Jewery. The designs of the jewelry were amazing. We are a family of artists and I could see the artistic composition right away. I found some pieces I got for my kids on birthdays. Giving them all a special set of Ring, and pendant with chain. I found ones that were special for each kid. It was now a milestone present. My youngest finally got their first peice of ** when they turned 13. Now my teens are working their own jobs and buying their own Hard Jewery. They love ** too. Finally I can wear a necklace or earrings without getting rash or infections. Although most all of the ** I have bought has been for presents, I would have a huge collection if I kept it lol. But I love seeing the amazement when they see **. Its all so beautifully done and uniquely special. I watched the beginning of this company and now it's growth is amazing. The community is also very positive and growing so much. The customer service has always been top notch . It feels more like your talking to a friend than a company! They send you cool stickers and freebies with every order too! And it really does last ! The jewelry I bought years ago still looks new and like the day I got it. I'm happy I stumbled on this company years ago and that it has been apart of so many special moments in my family...from birthdays , Christmas, graduations .... etc. And will continue to support ** and look forward to seeing this amazing company grow:)
  • Review fromGiovani F

    Date: 05/10/2023

    5 stars
    Best company ever, love every piece i've ordered and they have a great connection to their customers. I love you Will <3
  • Review fromDiego P

    Date: 04/09/2023

    5 stars
    Hard jewelry changed my life and has permanently upgraded my swag by at least 100 points. The jewelry is made with the best quality materials and has extreme attention to detail, every piece is its own artwork and completes any outfit. Customer support is unlike any other, if Ive ever had an issue or just wanted to show my appreciation a customer support team member responds with the upmost respect and treats you like a valued member of the ** community. The team itself treat you like family even outside of hard jewelry, shoutout to the Team for all their hard work, truly one of the best communities and businesses out there! -bigoof751 ps. Whoever is reading this, I love you

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