Business ProfileforWasatch Front Kia

I recently purchased a vehicle from Wasatch Front Kia. Blake was very nice and the only positive experience I had with this dealership. We were told we had to purchase a Pulse brake light system for $399 and an anti-theft system for $999. I refused both. After bickering back and forth, the anti-theft system was dropped, but the Pulse brake light wasn’t since “it was already installed on the vehicle.” After a week, my husband and I kept testing the brake light to see how it worked. It wasn’t. Blake told me to bring the car down to their service department, which I did. After I sat for an hour and a half for a simple brake light check, my car “was done.” I spoke to one of service desk gentlemen as he walked me to my car and I asked “the light was never installed was it?” He hung his head and shook his head no. I was furious. I called to speak with the service manager who verified the light was installed AFTER the purchase of my vehicle and on the day I brought it in to have the light looked at. I requested a refund as I never wanted the light in the first place and there was zero communication with me as I sat in their waiting area for an hour and a half. I would have declined this installation. I called and spoke with the service manager as he said it’s a sales department issue as they sold the brake light to me, they just install them as told. I called and spoke with Brandon W**** who gave me nothing but “excuses.” I requested a refund several times and explained to him why I was upset and he said “he understood” but refused a refund because “they require the brake light to be installed.” It was never there in the first place when I already paid for it and wouldn’t have been had I not checked or called them. Brandon promised me he’d call me back on Monday after he spoke to “his people.” That was on a Friday. Fast forward 10 days later, I had to call him back. He said “he just never got around to calling me back.” He told me he never intended to call me back and said I was not going to be given a refund. From other complaints with the same issue, others have refunded but I’m not? I told him I wanted to speak with his manager but he said “he was the manager of himself and the owners don’t work.” What?! The Pulse brake light is not legally required on Utah roads. I’m seeking a refund of $399 for the brake light that was never installed prior to the purchase of the vehicle. Yes, it is installed now only because it was installed without my approval.