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          Find a Location

          Nilson and Company, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.

            Business ProfileforNilson and Company, Inc.

            Home Builders
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            2/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/26/2017

            Years in Business: 46

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Build homes

            Business Details

            This is a multi-location business.

            Find a Location

            Nilson and Company, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              10/2/1995
              Years in Business:
              46
              Business Started:
              10/1/1977
              Business Incorporated:
              10/1/1977
              Accredited Since:
              7/26/2017
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Nilson Homes
              Business Management
              • Mr. Jed Nilson, President
              Contact Information

              Principal

              • Mr. Jed Nilson, President

              Customer Contact

              • Mr. Jed Nilson, President
              Additional Contact Information

              Fax Numbers

              • (801) 689-3453
                Other Fax

              Email Addresses

              Industry Tip

              BBB Tip: Find the right home builder for you

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/26/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              We purchased a home from Nilson Homes in February 2021. Several times our exterior was mixed up with our neighbors leading to workers walking over our newly poured driveway. We have footprints in our driveway because of this. We immediately brought it to Nilson Homes attention & said we wanted it fixed. We were promised a new driveway several times during & after construction. We told Nilson Homes we wanted a written letter before closing stating they would replace the driveway, which they said they would provide. We then get a call stating we needed to do the final walkthrough the next day & close the following day due to a personal need of the superintendent. We showed up to closing & there was no letter. We asked for it but was told we HAD to close that day & would be getting the letter shortly after. "Due to the quick closing," they couldn't get the letter in time. Because Nilson Homes was so nice during most of the process, we believed them. We never got a letter. I called Lee the warranty manager at the time & had several conversations. He physically came to our house to look at the driveway stating we were owed a new one. He gave us the runaround, we need to wait until spring & other excuses. After no response, we were told by the warranty dept he was no longer employed there. We've tried contacting the warranty department & get ignored. I made comments on social media & privately messaged Nilson Homes with a response from almost a year ago stating there was a delay. I sent other messages through social media that have been seen by Nilson Homes with no response. I filed a complaint with BBB to get their attention but they focused on other warranty claims that I did not complain about. We also were never advised of a meeting that was held. They did come to our home & then came up with an excuse later that "they were at the wrong house." Joe who sold us our home, was standing on our property when my husband got a call from the warranty dept that a new driveway was approved.

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Daniel B

              10/24/2022

              We love, LOVE, our home and area where we live, but weve had several issues with our garage door and few other things. I was directed to enter a service request ticket through their portal, and still 4/5 months later the issue is still persists. Some mishaps/malfunctions are to be expected when you build a new home, but this is absolutely ridiculous. At this rate well never build again with this nilson.

              Nilson and Company, Inc. Response

              11/03/2022

              Thank you for making us aware of the claim filed by *********************. We are grateful that he loves his home. We are aware of the concerns that he has had with his garage door. We have been working with the garage door company to make sure that the door functions properly for him. He moved into his home on 6/22/2022. He first submitted a claim that the garage door was malfunctioning on 7/12/2022. We had the garage door company go out and make some adjustments to the door. It seemed like they had made the necessary repairs, but we received another claim on 8/8/2022 that the door was occasionally not functioning properly again. We again sent out the garage door company to make the necessary adjustments. Again, they reported back to us that the concerns were resolved. We received yet another claim on 10/11/2022. Our warranty manager met the garage door company at the home on 10/25/2022. They realigned the sensors and secured the tracks, which would be the two things that would lead to the garage door having issues when opening or closing. We feel confident that there will not be any other concerns with the door, unless the sensors are bumped out of alignment by the homeowners. Unfortunately, the sensors on the garage doors are required to be installed at a level that makes them susceptible to getting bumped into. If they are bumped out of alignment it will cause the door to have issues closing. We will continue to work with ****** if there are further concerns with the garage door. Regarding the few other things, there have been three other claims submitted through our warranty department. The first was the rear sliding door that needed an adjustment. That was taken care of within 30 days of submittal. The second was a couple of cracks on the back patio concrete that were filled within one day of submittal. The third was a couple of minor settling cracks in the drywall. This is typical in new construction. Our policy is that we only come to the home one time to take care of drywall settling cracks and nail pops. This was explained to the home owner and we will plan on completing those, as well as the paint touch up associated with those repairs, when he is closer to being in his home 1 year. We are happy that he loves his home and feel that it is unfortunate that the concerns he has had with his garage door has caused him so much concern that he has filed this review with the BBB. Please reach out to us if you have any questions or concerns. Sincerely, ***************************** VP of Construction Nilson Homes ********** Submitted: 11/03/2022

              Local BBB

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