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Business Profile

Credit Union

Goldenwest Credit Union

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Goldenwest Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Goldenwest Credit Union has 10 locations, listed below.

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    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Complaint: ********



      I am rejecting this response because none of this was explained to me when I have contacted Golden west Credit Union. I have tried contacting them to resolve this issue. I was hung up on once, another time I was told only that the loan was finalized and there was no action that could be taken. They were unwilling to work with me on the issue or help me understand any limitations they may have. Their behavior is curt and disrespectful.



      Sincerely,



      ***** ********being charged $9,630.74 more for the car and he would not explain anything but would only say that the balance shown is what I owe. He has refused to work with me on resolving this issue and called me a liar. He was very uncooperative and would interrupt me while I was speaking to him.

      I had tried contacting Golden west about this issue beforehand when I noticed the incorrect amount listed for the financing and they told me to contact Young Toyota. The above was my correspondence with them.
      I responded back to Golden west about the issue and how it is fraudulent and they simply told me theres nothing they can do and are completely unwilling to work with me on resolving this issue

      Business Response

      Date: 05/19/2025

      We want to clarify that Goldenwest
      Credit Union’s role in this process is limited to funding the loan based on the
      documentation submitted by the dealership and signed by the member. We do not
      participate in vehicle pricing, product bundling, or negotiation of terms
      between the buyer and seller. All financing requests are initiated through the
      dealership and must be supported by signed loan documentation.
      If the member believes that any
      documentation was altered or their signature was forged, we encourage them to
      pursue the matter directly with the dealership and, if necessary, escalate the
      issue to Toyota corporate or local law enforcement. Should the member provide
      documentation substantiating claims of forgery or unauthorized charges,
      Goldenwest Credit Union is prepared to review that information and take
      appropriate action within the scope of our authority.
      While we are unable to mediate
      disputes between members and third-party dealers, we remain committed to
      supporting our members and will continue to assist in reviewing any new or
      relevant information related to this case. We have also passed along this
      complaint to our contact with the Young Automotive Group. 

    • Initial Complaint

      Date:02/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 23004725

      I am rejecting this response because: she never called me and I never got a voicemail from her I know I tried calling and they always say she is never in this is a fraud account remove this from my name and collections I never had an account with golden west ever and no one called 

      Sincerely,

      ****** ******* to ensure that Golden West Credit Union properly investigates and rectifies this matter.Please keep me informed on the status of this dispute. I appreciate your prompt attention to this serious *********** is better of Goldenwest does need to contact me since I work a lot but need this resolved now and removed!

      Business Response

      Date: 03/06/2025

      Good afternoon,
      Our ********************** Assistant Manager, *****, has made multiple attempts to contact Mr. ****** ******* and has left several messages to address his concerns. However, she has not been able to reach him to discuss the account. We request Mr. ******* to respond to Misty's voicemail or email her at ******************* in order to get a better understanding of his complaint. 

      Business Response

      Date: 03/13/2025

      We were able to make contact with Mr. ******* and since this is considered fraud we have asked Mr. ******* to file a police report. At this point we are waiting for the police report and have transferred this compliant to our fraud department. 

    • Initial Complaint

      Date:11/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened an account with this credit union in 2020, and at the end of my business there I told them to shut the account down. They did not shut the accounts after my in-person requests and have made it very difficult to close them. I need my accounts closed, I do not want them affecting my credit score so that they can boister their account numbers.

      Business Response

      Date: 11/12/2024

      We have reached out to Mr. ****** via email and phone. 

    • Initial Complaint

      Date:05/28/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******** ****** my charachter was assassanted, no real credit check performed this is retaliation for going to the BBB on them mulitple times they don't let me ever forget that i have done that, they have even illegally removed what is in my contract of online banking because I called someone exactly what they were acting like it took going to the BBB and also a person in one of the branches to get my rights back that they tried to convince me that it was a privildege when in fact it is one of the perks listed for being a GWCU member!. I want to know when it is acceptable for an inidividual to change my request amount the application as well as our verbal conversation I CLERARLY STATED 1,000 on the form I got in the mail today it shows I requested 3,0000 that is against the law, the slanderous lies about det to income ratio BS my credit report shows what I have 3 accts 2 of them GWCU (car, cc) my total usage 39% so they lied about every reason listed but bad credit history with them that is SLANDER!.

      Business Response

      Date: 06/05/2024

      We have contacted this member regarding her complaint. 
      All items of concern have been addressed and we have come to a resolution with
      ********.  

    • Initial Complaint

      Date:12/31/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       

      Better Business Bureau: I am not fully happy with the results since goldenwest  is rude and don’t care even with proof but they won’t do anything and doing things illegal 



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *******

      Business Response

      Date: 01/02/2024

      We have reached out to this member to address his complaint.

    • Initial Complaint

      Date:11/29/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Goldenwest Credit Union canceled my autopay and sent me to collections because *they* canceled my payments. Repeated calls inquiring about it gave conflicting information, delaying getting the issue resolved even further. I just want to pay for my car but GWCU won't let me give them money.

      Business Response

      Date: 11/30/2023

      We have tried reaching out to this member but he doesn't answer, and his voice mail is full. We will continue to try, but he can also reach out to our Contact Center at ###-###-####. 

      Thanks!

    • Initial Complaint

      Date:10/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 20734222

      I am rejecting this response because:

      at what point are they stopped in their illegal practices and not responding to complaint at what point do they get called out for illegally taking my online access which is clearly ***** in my contract as being a benefit of being their member.yet I sent an unprofessioanl email and I am locked out my account told it's a priviledge when it is "benefit" which means a right, but no where in my contract does it state that if I send an email with explitives they would take the action of locking me out of my account

       

      furthermore the individual behind this ********* has also labeled my account as fraud and I have had 2 agents tell me taht answer the phone my account is labeled fraud just so no one will be able talk to me and I am sent to her department this is NOT a fraud situation this is I called her a few names outside of her own and i stand by that, so she is playing God locking me out of my online account and further more she has labeled my account with a fraud warning and so no one can talk to me this is ludacrous something needs to be done.

      Sincerely,

      *****************************

      t into the bank and spoke ot the teller who told me the card was still active I asked her to replace the cards then emailed the bank for a refund on that item that stupid ##**# told me to call the cops and file a report look that was a few weeks ago no one said that but her, so I told her I felt her and her level of stupidity. She took it way to the ilmit My account is now blocked from online services and from being able to view what they could potentially be doing. there is NOTHING in my contract with Goldenwest that states they have teh right lock me out of being to see my funds, what they are doign wiht them or anything else, this is pure harrassment which I am pursuing legal action as we speak on that aspect but this is unprofessional and unwarranted it's not my fault they are ****** sensitive, you shouldn't make repeated judment calls on someone because you feel entitiled they lied ot me told me they would ***** a carpayment didn't happen but they swear it did LIARS!!

      Business Response

      Date: 10/27/2023

      We are currently working with the member on this complaint. 

      Business Response

      Date: 11/02/2023

      We have spoken with our member ******** and resolved her complaints. 

    Goldenwest Credit Union is NOT a BBB Accredited Business.

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