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Business Profile

Commercial Roofing

Ashco Roofing Construction, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a complete roof replacement in September of 2020.
    Have have 7 different leaks after water poured in through my roof.
    Owner does not communicate with us.
    Each time a leak was found, I contacted the owner and had long waits in between for repairs. Requested notice on day and time of arrival for the fix, but days/weeks would pass with no word.
    Workers smoked cigarettes on my roof and when asked not to, I was told " I have insurance ". When items to repair roof came, owner dropped them in the street curb. Workers tried claiming my ladder was theirs!
    The drywall inside was repaired and since the leak ruined it again!, I requested it to be fixed. It has now been another 3 weeks since the 6th roof repair with no word on when the inside fix will be done.
    Would like help in having the repair done, please.
    The lack of communication, shoddy repairs and the treatment towards me, like this is my fault is very concerning.
    I've Requested their insurance company contact information and they refuse.
    I'm concerned of interior attic damage and would like it to be inspected by non affiliated company.

    Business Response

    Date: 10/24/2023

    We have been in contact with this customer and are working to resolve all the issues. We were aware of the repair, and didn't have a repair person on staff at the time. We have since made the repair and have scheduled times to address the other issues. We apologize for the lack of communication and the time it has taken to get this taken care of, but we are doing all we can to make sure this customer is satisfied with the work done. 

Ashco Roofing Construction, Inc. is BBB Accredited.

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