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Business Profile

Collections Agencies

Outsource Receivables Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Outsource Receivables Management's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/26/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i am not liable for this debt with umqua bank. i do not have a contract with OUTSOURCE RECEIVABLES. they did not provide with me the orignal contract as requested

      Business Response

      Date: 07/29/2025

      Outsource is a third Party debt collector representing the original creditor Umpqua bank. The underlying contract is with the original creditor Umpqua Bank. Outsource has investigated this outstanding balance with the original creditor and it remains accurate and outstanding. Outsource has never received any request for any documentation from the consumer. The consumer has contacted the agency multiple times and promised to pay the outstanding obligation. As of today there has been no payment received by the agency. If there are further questions, or the consumer desires to pay the obligation, they may contact our office at ***************

    • Initial Complaint

      Date:07/26/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i am not liable for this debt with umqua bank. i do not have a contract with OUTSOURCE RECEIVABLES. they did not provide me with the original contract as requested.

      Business Response

      Date: 07/29/2025

      Outsource Receivables Management is a third party debt collector representing Umpqua Bank. The contract for the outstanding debt was signed by the consumer with the original creditor Umpqua Bank. Outsource has investigated the debt with he original creditor and the balance is true and accurate. The consumer has contacted the collection Agency multiple times and promised to pay the balance of the outstanding debt. As of today, no payments have been received. This balance is the consumer's responsibility. If the consumer has any further questions, or desires to pay the obligation, he may contact our office at ***************

    • Initial Complaint

      Date:07/05/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with UMPQUA BANK CB PLACEMENT, I do not have contact with OUTSOURCE RECEIVABLES MGMT INC. They did not provide me with the original contract as I requested.

      Business Response

      Date: 07/30/2025

      Outsource does not have a contract with the consumer and is a third party debt collector in the employ of the original creditor. The contract exists between the consumer and the original creditor. Outsource has attempted to contact the consumer by written and telephone communication. There has been no response by the consumer, including any written dispute on the debt, or request for documentation. The claim that Outsource did not send a copy of requested information is false. Outsource has investigated the debt with the original creditor and found the debt to be accurate and owing. If the consumer has any questions on the outstanding debt, or desires to pay the amount owing, they may contact our office at **************.

    • Initial Complaint

      Date:01/31/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am no liable for this debt with outsource receivable. i do not have a contract with ***********, they did not provide me with the original context as requested

      Business Response

      Date: 02/13/2025

      The outstanding debt referred to Outsource Receivables Management originated with overdraft charges from the consumers checking account. The consumer does in fact have a contract with the original creditor. There consumer signed an account agreement when the checking account was opened. The final date of delinquency, prior to referral to collections, was 1/23/23. Outsource sent an initial notice to the consumer on 2/7/2023 and an additional notice on 2/8/2024. Outsource has also made 75 attempts to contact the consumer by telephone regarding the outstanding obligation. To date, the consumer has not responded to any attempts at communication. Neither the original creditor, nor Outsource, has received any claim from the consumer disputing the validity of the debt. Upon receipt of this complaint, Outsource has investigated the outstanding amount and the original creditor indicates the amount due is true and accurate. If the consumer would like to discuss resolving this outstanding obligation they may contact our office at **************.

    • Initial Complaint

      Date:06/06/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Outsource Receivables Management. I do not have a contract with Outsource Receivables Management, they did not provide me with the original contract as I requested.

      Business Response

      Date: 06/07/2024

      Outsource is a third party debt collector contracted by the original creditor ********************* Outsource has never received any request from the consumer for a copy of any validation information. Outsource spoke with the consumer on 5/28/24 and the consumer requested to settle the account. ********************** investigated the validity of the debt with the original creditor and was approved to accept a settlement. This was relayed to the consumer. Outsource has not received payment on the outstanding obligation and has made multiple attempts to contact the consumer since the 5/28/24 conversation. If there are questions not his account you may contact our office at **************.

    • Initial Complaint

      Date:05/15/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with 07 ******************, I do not have a contract with OUTSOURCE RECEIVABLES MG, they did not provide me with the original contract as I requested.

      Business Response

      Date: 05/16/2024

      Outsource Receivables Management has communicated with the consumer a number of times regarding this obligation, Outsource has investigated the debt and the obligation is legitimate and outstanding. The debt is for unpaid tuition to the ****************** for Spring Semester 2019. Outsource has no record of the consumer ever disputing the debt, nor requesting validation of the debt in writing from the agency. Therefore, the claim that the consumer requested copies of a contract that was not sent is untrue. Outsource is willing to speak with the consumer about the obligation in an attempt to resolve this issue. If there are any further questions you may contact our office at **************. 

    • Initial Complaint

      Date:10/11/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep calling and requesting I return call to Mandy. I have declared bankruptcy and they are not supposed to call or contact me for collections.

      Business Response

      Date: 10/13/2023

      The original Creditor was not listed on Bankruptcy. The account is coded bankrupt as of 10/13/2023, We will cease collection efforts.

    • Initial Complaint

      Date:06/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Reporting an account on my credit report that is not my debt and was not authorized. I dont and have not even resided in the ***************. When contacting the company I was told they would not remove it, even after I had filed and sent a copy of the police report and a mortgage statement showing I didnt even reside at that address during the time the account was opened. All attempts to resolve have gone unanswered and/or unresolved.

      Business Response

      Date: 06/20/2023

      Outsource has spoken to the consumer on 3/30/22 and 6/16/22. At that time the consumer had indicated the account was fraud and that a copy of the police report was being sent to the Agency. At this time, Outsource has not received a copy of the report. Outsource investigated the issue with the bank and the bank indicated the charge was correct and owing. Outsource is willing to review the police report if a copy can be provided to Outsource. you may send a copy to ************************************** or mail top ************************************************. If there are any questions and the consumer would like to contact our office, you may reach ** at **************. Thank You

    Outsource Receivables Management is NOT a BBB Accredited Business.

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