Customer ReviewsforMountain Alarm

I have been longtime customer of Burgarello ********************. Since Mountain Alarm has purchased Burgarello, the service has been consistently substandard.Burgarello installed a video system a few years ago which is no longer working apparently due to a software program in the video recorder.. Mountain Alarm has made numerous visits to our house and claims to still be working on the problem with no solution or feedback despite multiple calls to management. Each call results and promises and no action.We recently had new doors installed in the house, requiring re-alarming, and the job was done poorly.I do not recommend Mountain Alarm

****, we are sorry to here that your installation and service were not performed well. Our office manager ******* has tried to get in touch with you to see what we need to do to remedy the situation. Please give her a call back at your earliest convenience so we can get you system working properly.

I am a homeowner of a condominium. I was billed by my *** for a service done by Mountain Alarm ****************************** The *** required me to pay a bill, but gave no explanation of the reason for the services that were performed. I contacted Mountain Alarm ***************************** to get clarification on the charges and also the nature of the call to do the services. Any explanations on the bill are in code or abbreviations that are indecipherable to a layperson. I spoke to ******, and in her words the work done was not the responsibility of my Unit. When I called her back to get more information, she indicated I could only speak to *******. ******* has not returned my phone call. The bill has minimal explanation, however does indicate "there was no issue" in their own words. However, the bill shows 4 hours of labor. They refuse to explain the bill, blocking any calls I make asking for the Service *************** or Owner-****. I am only left to believe the charges are erroneous or inflated, as no one will explain them to me. This feels dishonest and negligent.

*****, we apologize for the frustration you have experienced. The services that were requested by your *** to perform necessary state-required repairs on the Fire Alarm were completed and were billed directly to your ***. The *** at their discretion has determined that the source of those issues was partially caused by devices within your unit and they billed you for part of the service charges. Weve been in communication with the *** representative to explain our invoicing, and the *** has requested that you contact the *** directly for a resolution of the *** invoicing.

Great customer **********************, they go the extra mile to help their customer.

*****, thank you so much for taking the time to leave a review. We are grateful our team has taken such great care of you!

Good customer **********************, fast response and sending me a sensor to repair my system.

******, we loved to hear about your experience. Thank you for being our customer!

Top notch customer **********************. So much better than my former alarm system provider.

****, glad to hear our team has provided you with awesome service. Thank you for being our customer.

I have had this Link interactive/alarm.com service for eight years now. I did have to upgrade the panel and thermostat last year because the old panel used old mobile technology that was being retired by the mobile carriers. It has worked great over eight years and their customer ********************** has always been more than exceptional whenever Ive had to call. I would definitely buy their product again if I moved to a different house and needed a security system.

*******, Thank you so much for taking the time to leave us a review. We are grateful you've had a great experience with our team and appreciate your business!

Excellent telephone support each of the few times needed over the past 9 years

Norman, thank you so much for taking the time to leave us a review. We appreciate you and your loyalty to our company over the past 9 years. Looking forward to many more years to come!

Very reliable, great customer ********************** and exceptional support. The support team spent practically an entire day working with me by text to install an upgrade to my security system.

******, thank you so much for taking the time to leave us a review! We truly appreciate your business and are glad our team was able to assist with your upgrade!

This is a wonderful alarm company. ***** was beyond exceptional in identifying my needs and helping me to choose the right equipment to accomplish my goals. 10 out of 10. They have made me a lifelong customer.

****, thank you for taking the time to leave us a review. ***** is a wonderful team member and we are so glad he took great care of you and provided exceptional support. Many thanks!

*********************************** was excellent. She got me what I needed very promptly and answered my concerns respectfully, competently and professionally.

Thank you for taking the time to leave us a review! We are so glad ******* took great care of you and appreciate your business.