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Find a Location

Brighton Homes has 1 locations, listed below.

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    Business ProfileforBrighton Homes

    Home Builders

    At-a-glance

    Customer Reviews

    4/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    215 N Redwood Rd Ste 8, N Salt Lake, UT 84054-2828
    BBB File Opened:
    2/16/2013
    Years in Business:
    13
    Business Started:
    9/22/2010
    Business Started Locally:
    9/22/2010
    Business Incorporated:
    9/22/2010
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Brighton Homes Utah LLC
    Business Management
    • Mr. Nathan Pugsley, Customer Contact
    Contact Information

    Principal

    • Mr. Nathan Pugsley, Customer Contact

    Customer Contact

    • Mr. Nathan Pugsley, Customer Contact
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Find the right home builder for you

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/27/2022

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    My Daughter and I closed on the purchase of our new home built by Brighton homes on 10/18/2022 On 10/28/22 I stepped into a flooded bathroom and had to turn the water to my home off to prevent any further damage. I contacted the builder and they send someone to repair the pipe on 10/29. 10 days later not one person from Brighton contacted us to come look at the damage and nothing had happened to remove the water damaged materials in the bathroom that was flooded. Emails and phone called went unanswered and were ignored until on 11/7/22 my daughter and I had to go sit at the home builders office for 3 hours to get someone one to come look at the damage. That was over 7 weeks ago /and I'm still waiting for the repairs to be completed. I ended up having to tear the WET flooring out of the bathroom on 11/20 as the smell was becoming unbearable. They have stopped responding to my requests for information regarding completing the repairs that are still needed. One of the items that im waiting to be repaired was on my punch list when we did our walk through the property on Oct 18th. I just want the home I paid for. not a home with multiple issues that home builder refuses to address.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Bailey F

    4 stars

    08/05/2021

    We had a few bumps along the way. Overall pleased with the craftsmanship of the home and the construction crews. We had many delays/push backs for our home but it sounds more like a communication disconnect from the superintendents and the offices. The superintendent quoted us almost to the day of our home being completed while the office sent our 30 day notice about 60 days from completion. It was also disheartening to receive a 30 day notice and about 5 days later receive a price increase. Jesse was more than helpful in getting everything completed as fast as he could and it was done well. Shortly after moving in we had a horrific rain storm but our home remained sealed like a dish. It was so comforting to know our home was crafted so well and it was a safe place to be. Not even to mention the quality of our cabinets that were included, among other higher quality amenities that are often considered add ons else where. Our home is perfect for our first home and we have loved it thus far! It did seem like a price increase should be illegal AFTER the 30 day notices have gone out. We had already applied for our mortgage and they had about 8 months from the day we signed to the day they sent 30 day notices to let us know of a price increase. I can’t complain too much since the price was still well under the appraisal value, it just felt a little slimy.

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