ComplaintsforTim Dahle Nissan Bountiful

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I’m filing complaint on behalf of my daughter. She bought a used vehicle along with extended warranties on a 2022 Nissan Altima. It was purchased in November of 2023. The current mileage is approximately 33000 and under factory warranty. Last week, while driving, she felt the steering get stiff and dash lights came on. She took to Ken Garff Nissan, who informed us that tire rod is the cause of lights and steering wheel stiffness. They informed us that the warranty would not pay for the repair since it was damaged by owner. We took vehicle to where it was purchased. The diagnosis is the same, but quoting a much higher price to repair. At this point we are at odds. We’re saying the damage was pre existing and they’re saying we caused it. I’m filing a complaint on behalf of my daughter.

• Initial Complaint

  10/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The forever warranty is a total scam $2189 dollars to assure you the car is functioning? This is basically certified pre owned vehicle. They charge you to “inspect” the car before they put it in their lot. They attempt to tell you that you cannot put more than $5000 dollars down so they can force you to take a larger loan so they can get a bigger kickback from the lender. The asking price was $45,999 and after they lowered the price, they told me the had to add on things to make sure they made money on it. The extended warranty is approximately $3000 on top of the “forever warranty.” After wanting to put down $14,000 it brought the car price down to $41,000. So putting a down payment of $14,000 only brings the total loan down to $41,000? Tim Dahle is the total definition of a sleazy and shady dealer. Also they failed to tell me it had hail damage before I drove down to Utah to see the car. Do not fall for their scam. They also record their financing department when working on “deals.” They record to 100% prove that you agreed to the sham financing. When the Tim Dahle dealer responds to this I 100% guarantee they will gas light me and blame the victim. I did not settle for an unfair and horrible deal.

• Initial Complaint

  10/05/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Bait and switch tactics at *** Dahle. Went to look at a car at *** Dahle, test drove it, and sat down to discuss financing. After taking all our private information, they said that the car unfortunately sold, but that they had an older model with more mileage. We walked out, sad about missing out on the car we wanted. Checked the listing a few hours later, and it was still up, and they are still taking messages. This is a classic bait and switch scam that wastes consumers time, and the car ends up being "sold" daily, while consumers are pushed to other models that the dealership has better margins on. Disgusting tactics, and a waste of consumers' time.

  Business response

  10/06/2023

  Hello *****, I was involved and as we said yesterday the vehicle was sold then as humans do they changed their mind and went with something with a lower payment. We also offered a discount for your troubles if you'd like to come back in. I am not sure how much more you would like, please let us know. 

  Thanks,

  *********;

• Initial Complaint

  09/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used vehicle from them but they did not have the title on hand and I had to wait 2 weeks to get it when the title finally arrived and I went to pick up the vehicle it had a check engine light on. I politely asked them to see if they could make things right. They told me that it wasn't their problem and that I already signed the paperwork and it was my problem now. I argued with them over this statement but they told me I was an "asshole" for trying to make things right. This came from their Floor Manager (*****) and Sales Manager. I have been to many dealerships over the State and I have never been treated so POORLY in my experience. They do not care about you or make sure things are done correctly and morally. They only care about selling horrible cars and then calling customers "assholes". The employee that called me an "Asshole" was ***** their floor manager.

  Business response

  09/20/2023

  Hello ****, I'm sorry the experience wasn't up to the level we expect I would like to invite you to come back in and apologize. I believe the vehicle was held here because the title wasn't here yet and that was explained also the engine light was on when purchased and signed which was relayed to you and also said when we showed you the vehicle was as is and was signed as such. Once again we apologize and never want anyone to feel they've been treated wrong as you feel. Thanks you, ********* 

  Customer response

  09/20/2023

   
  Complaint: 20615600
  
  I am rejecting this response because:

  Again like I mentioned before the check engine was not on when I made the decision to purchase the car. I think were beyond apologizing after the floor manager (*****) decided to call me an a****** I dont even feel comfortable/safe entering this establishment.   
  
  Sincerely,
  
  *******************

• Initial Complaint

  07/29/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Add $1,800 to their listed price for the "no worry warranty" they make you buy. They tell you that if you finance with their preferred lender, you can save $1,000 -- which is totally false. They won't disclose all of their fees to you until after they make you wait for hours. Even though you ask repeatedly to see all their fees and the interest rate, they won't tell you. Instead, they play this game where they write down numbers and a monthly payment on a piece of paper, and then they go away for 30 minutes to talk to some bro in the business office. Then, after going back and forth, and waiting for three hours, you finally get to see your interest rate which is 2% higher than you can get elsewhere. Then, without disclosing to you, they will try to slip in an extra $600 for a theft recovery plan system and a third pulsing brake light. When you protest, they make you wait again while they go talk to the bro in the business office, because they don't know if they can take off those extra fees. They said they would email the sales contract to me. I still don't have a copy, three hours later.

  Business response

  07/29/2023

  Hello ****, after speaking with the finance manager about the deal it sounds like we did take off some fees. I'm sorry to hear you're still upset. That being said we don't want this weighing on you if you're not happy with the deal so we are willing to take the car back if you would prefer please let me know by monday.

  Thank you,

  *********;

• Initial Complaint

  06/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchase a 2019 Ford Ranger from out of state (CO) on 5/31/2023 and upon picking up vehicle found a good amount of body damage, paint damage, and missing safety equipment. Also a vibration around 55mph, I let the salesman know first thing the next morning and was told "they don't have enough money in the deal to help out" but the GM will "help" if I get vibration looked at, which is probably the least expensive repair of all of them. I was also told the vehicle would be detailed and it clearly was just washed, as there is alot of remnants of vinyl graphics left all the way around the vehicle which could require paint correction, and other costly repairs. It is also missing its "crash bars" in the front and had substantial body damage in the rear of the truck bed that was not disclosed. I was also pressured into a partial finance deal when I would of preferred to pay cash. They said their advertised price is only if you finance it... I gave them a chance as the vehicle looked clean in the pictures and had features I liked. They are now ignoring me and not willing to discuss these things with me even after reaching out to all 3 parties involved(Mitch, Brad, and Michael). I really am hoping for resolution as I put alot of trust in them as individuals by purchasing out of state. I worked for BMW for about 13 years and never saw this many things "missed" on an inspection especially when this dealership charges you over $2500 for said inspection that was apparently never done.

  Business response

  06/10/2023

  We can help with certain things, however the vehicle is used and was seen before you took it off the lot. The truck has aftermarket bumpers and acc etc. which were shown so there was modifications to the truck and this was disclosed. as far as the "body damage" is concerned it's something that varies with every used car and is not something we can cover after the fact unless agreed upon before delivery. Again we are happy to help with things but to make it new isn't something we can do. 

   

  Customer response

  06/17/2023

  
  Complaint: ********
  
  I am rejecting this response because:

   

  I have asked for resolution directly and have yet to be contacted. Paperwork was already signed remotely prior to me seeing the vehicle so "viewing the vehicle prior to delivery isn't really applicable.It was also originally going to be delivered to me so when would i have seen it then . I was told by Mitch that he would be able to reimburse me for the detail/paint correction which hasn't been followed through with. He also told me he has a friend at ford that will help with the Taillight because they are about $900 MSRP, that has also not happened. I asked for reimbursement for the "inspection" that was supposedly done that would help with a lot of these issues.  But to simply respond with its a "used car and body damage varies" is just disrespectful. I have pictures saved from the ad and it was clear they were taken at angles to hide the damage. Especially a dragon etched into the hood. I'm not sure what ACC has to do with any of these complaints considering its a feature offered from the factory and i did not complain about its functionality. But resolution is desired and I am happy to hear y'all are willing to help, but at this point i feel like if y'all just picked up the phone and called me or mailed a check out to reimburse me for the issues i have requested it would be much easier for everyone. once we reach agreement I will remove all of my negative reviews. I hope for a professional detailed response with how y'all plan to help. 
  
  Sincerely,
  ****** *******
  

  Business response

  07/06/2023

  Hello ******, after considering everything we are willing to help out especially for the horn our service has given us a replacement cost and we have rounded it up to $300. please let us know if theres anything we can do to help. 

  Thanks,

  Ryan  

  Customer response

  07/06/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  There is simply not enough information here on how else yall will help out. The 300$ is a great start but doesn't even cover the detail/Paint correction($325) I had to have performed in which Mitch said he could get reimbursed. The taillight cost is $900 MSRP. The center console leather is falling off, The brakes are not performing correctly, it also apears that the drivers door has been replaced, the truck bed has body damage on both sides which causes the fender flares to pop off, yall charged for a "treatment" of the interior and told me it would be detailed and it wasnt even vacuumed, And not to mention I called "first third bank" to see if yall were telling me the truth about having to make 6 payments through them and that was another lie yall told me. They have no such policy and never have. I Informed their manager of yalls scheme and they were very upset. I expect more than $300 especially for the lies I have been told and almost being killed or seriously injured from a non functioning horn and brakes that are not functioning correctly. 

  I want a detailed response with exact reimbursement amounts yall plan to give for each item/concern. A phone call or response to my emails would be great.  Not to mention I just recived paperwork to get tags on Monday (almost a month after purchase...)  this week and the lady in charge of that in yalls company seems to be deeply appalled by yalls behavior and lack of communication and help as well.  

  I look forward to a DETAILED  response of how yall plan to help. 

  Sincerely,
  
  ****** *******

• Initial Complaint

  05/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  At the End of March, I purchased a Pontiac G6, from the *** Dahle Nissan. When we got to the finance guy I said I wanted to finance the vehicle through Mountain ********************* He said that MACU usually does not lend to such older vehicles. I said I did not want to open another account and said I could secure financing through MACU. Not to my knowledge he also put it under America ****************** which I did not agree to do. THen on April 10th, I secured a loan by paying $3,000 down on the loan for a loan from Mountain ******************** for $6,661.44. Now America First says that I have a loan for $9,661.44 and owe interest and fees on that loan. I secured funding on the vehicle through Mountain ******************** for the amount of $9,661.44 and now neither America ****************** and *** Dahle are claiming that there is no way to waive the fees. *** Dahle should either cover the fees for this loan or America ****************** should waive any interest or penalties.

  Business response

  05/17/2023

  Good afternoon, looking at this deal everything was signed under ******* First. I see that he went over it with you showing that it was out of Mountain  ******** stips for dealer financing. There is absolutely nothing I can do with this where your financing was agreed upon at time of purchase. I wish there was a way to help on this but it's completely out of our hands and with the finance company(AFCU).

  Thank you 

  *********;

  Customer response

  05/17/2023

   
  Complaint: 20062528
  
  I am rejecting this response because Mountain ******************** said they sent the check to you. Your company either lost the check, chose not to cash it and instead went ahead and financed with America ******************* I asked you to pay for the interest charges for this mistake which came to $85.63. You flat out said no. I asked America ****************** to waive those interest charges from *** Dahle's and America First mistake, and they both said no. 

  Mountain ******************** Reissued the $9,661 and change check to cover the cost of the loan PLUS REIMBURSED ME FOR THE $85.63 INTEREST EXPENSE EVEN THOUGH IT WAS NOT THEIR FAULT.

  I went in to America First CU and paid off the loan and closed all accounts with them yesterday.

  *** Dahle had the opportunity to fix an $85.63 error. They chose not to....and lost a customer for life.

  America ****************** had the opportunity to waive the $85.63 interest charges because the loan was made through MACU. THey chose not to and as a result I will never do business with them ever again.

  MACU was the only company that did the right thing and covered the $85.63 interest charges.

  If you were the customer, would you do business with *** ********************** and America ****************** based on this experience?

  Sincerely,
  
  *****************************

• Initial Complaint

  04/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a used 2017 Hyundai Santa Fe Sport from Tim Dahle (TD) Bountiful in October 2022. Isaac talked us into buying an extra warranty for $3100 because it was a high mileage car (87,000) and it might break down. This week, the check engine light began to flash and the car lost power, unable to drive faster than 20 MPH. We called TD and were told to bring the car in and leave it. We asked them for the rental car that is included in the warranty. We were told there were no rental cars available. The next day they called and told us the car "threw a bearing" and needed a new motor, which was covered under their warranty but we needed to come in and sign some things and pay the $206 for the diagnostic. They then told us that it would cost over $1,400.00 because in addition to needing a new motor, several other items were "critical", such as brake fluid, transmission fluid, coolant, and some other things. The next day, they also told us that neither the motor, nor these other items would be covered under the extra warranty we bought because they were still under warranty from Hyundai, but they could do the repairs if we paid the $9,000 (which is almost half the price we paid for the $20,000.00 car). We asked why essential fluids were critical after only having the vehicle only 5 months and were told they do not check fluids on any used car they sell. So we paid the $206 diagnostic fee and drove the car (at 20 MPH) almost 30 miles to a Hyundai dealership and after only 2 hours in the shop, I was told that everything TD told me was a lie. All the car needed was a software update, which Hyundai did free of charge, and I now have my car back in perfect running order. TD outright LIED on the entire diagnostic, attempting to defraud me out of over $9,000. I want a full refund of $3100 for the useless TD warranty and $306 to reimburse me for travel and the fraudulent diagnostic, as well as $480 for the 3 days of work I had to miss dealing with this.

  Business response

  04/19/2023

  Happy to help. After speaking with our service manager the reason it was declined by the warranty company is because it was still under manufacturer warranty which is what would cover it before the other warranty would because it's 'aftermarket' not 'factory'. that being said we are happy to cancel the warranty and give you the pro rated difference. let me know when you'd like to come in and we can have you sign the papers needed for that. 

  Thank you,

  Ryan 

  Customer response

  04/19/2023

  
  Complaint: ********
  
  I am rejecting this response because:  This response does not address the far more serious issue of the fraudulent and/or intentionally falsified diagnostic report your service department gave us, which claimed (in writing) that the engine had "thrown a bearing" and the engine needed a "completely new motor", and was "critically low" on essential fluids.  None of those things were true, based on an actual diagnostic report done shortly afterwards by Hyundai.  See submitted documentation.

  Nor does the response address the $206 you charged us for that fraudulent and/or intentionally falsified diagnostic report, or the $100 in transportation costs or the $480 for the 3 days of missed work we incurred due to having to travel to and from your service center as a direct result of the fraudulent and/or falsified diagnostic report your service department gave us. 

  Finally, it does not address the fact that your salesman knew full well when we bought the car that the $3100 warranty he sold us was an unnecessary expense and would be completely useless to us because the vehicle was still under the Hyundai warranty. 

  We feel that your company used some very unfair and unethical, if not downright illegal, tactics from the moment we signed the contract right up to the point in time where your service department submitted the fraudulent and/or intentionally falsified "diagnostic report" in order to try to cheat us out of over $9000. 

  Again, we are asking for the full refund of the $3100 for the useless warranty we were talked into purchasing based on the intentionally deceptive tactics of your salesperson, $100 in transportation costs (which doesn't cover the full amount, but it's all we have receipts for), $206 for the fraudulent and/or intentionally falsified diagnostic report you charged us for, and the $480 in lost pay due to the fraudulent and/or intentionally falsified diagnostic report your service department submitted to us.
  
  Sincerely,
  ***** *****
  

  Customer response

  04/24/2023

  I reject this response because your salesperson should never have talked us into purchasing an "aftermarket" warranty when he had to know that the vehicle was still covered by the "factory" warranty.  He also had to know at the time that he was talking us into buying it that the "aftermarket" warranty would not be honored by you because of the remaining factory warranty, so he intentionally sold us something that he knew that the company had no intention of honoring.  That was incredibly deceptive of him to not mention the factory warranty when he was doing his best to convince us of the absolute necessity of purchasing the aftermarket warranty.

  
  

  Talking us into purchasing the "aftermarket" warranty while the vehicle was still covered by the factory warranty isn't like talking someone into buying a spare tire because the vehicle didn't come with one; it was like talking someone into buying a spare tire, knowing that the vehicle already had a spare tire, and then not giving us the spare tire you sold us because it already had one.   

  
  

  We paid you $3100 to provide us with a valid warranty, and you did not provide us with a valid warranty.

  
  

  Furthermore, you did not address the fact that your service department submitted a completely fraudulent diagnostic report which claimed (in writing) that the vehicle had "thrown a bearing" and needed a completely new motor, and then charged us $206.00 for that fraudulent report.  I have to admit that even though I already knew your company doesn't pride itself on honor or customer service, it is still troubling to me that you neglected to even address the fact that your service department attempted to defraud us by providing us with a diagnostic report that was clearly a lie.  

  
  

  That the diagnostic report was a lie cannot be disputed.  It is not our theory or a guess; it is based on evidence which is all in writing, signed by your service department.  This fact can be verified by the fact that another service department performed the same diagnostic within a day of yours and found nothing wrong with the vehicle other than just needing a software update.  And THAT fact can be verified by the simple fact that the vehicle now runs perfectly after having the other service department perform that FREE diagnostic and FREE repair (half hour software update).  I wonder how many thousands of dollars have been stolen by your service department providing "repairs" that weren't needed.  There is clearly something amiss with either your diagnostic machine, or the people running it.

  
  

  Also, all the essential fluids that your diagnostic said were "critically low", were all found to be at optimal levels by the other diagnostic report.  Another verification that your diagnostic report was intentionally falsified.

  
  

  This means that you did not actually provide the service you charged us for, so we feel that we should be reimbursed for that $206 we paid for your fraudulent diagnostic report.  

  
  

  To sum up:  

  We would like to be reimbursed for the FULL $3100 that we paid for the useless "aftermarket" warranty that should never have even been brought up in the sales discussions because the vehicle was already covered by the "factory" warranty.  

  We would also like to be reimbursed for the $206 we paid for a "diagnostic report" that was clearly fraudulent. 

  
  

  Business response

  04/24/2023

  The reason it was recommended to get a new engine is metal in the oil it was found while doing the diagnostic, anyone can erase a check engine light however that doesn't fix the true problem, we are willing to help out and cancel the warranty but everything we've done is done to recommendations by professionals. The warranty will cover anything not covered by factory and stated in the warranty stipulations.  Please let me know if we can help cancel said warranty.

  Thanks

  Customer response

  04/25/2023

  
  Complaint: ********
  
  I am rejecting this response because:  The reason your service department said we needed a new motor was because they said it had thrown a bearing.  That is what is written in their report.  There was no mention of metal being found in the oil.  The only mention of fluids was that they were all "critically low", which turned out to be a lie.  It's interesting how your story keeps changing though.  

  And no one "erased" a check engine light.  When I brought it in to your service department, it couldn't go any faster than about 20 mph.  After an actual diagnostic was done by a reputable dealership, the necessary software update was done, at which time the check engine light went off, but more importantly, it started running perfectly.  

  I do not want to keep going back and forth on this; I have wasted enough time attempting to get my money back for things that I never should have been charged for in the first place.  

  Yes, I absolutely want the warranty refunded.  Not a pro-rated amount; the FULL $3100 I paid for a warranty you knew would never be honored.  I also want the $206 you charged me for the bogus diagnostic refunded in full. 

  This is the absolute minimum I feel we deserve after all the lies and deception perpetuated by your company, and I will accept nothing less than the $3100 refund for the warranty, and the $206 refund for the fraudulent diagnostic. 

  I do not believe in the old adage that the customer is always right.  But I do believe in honor and doing what's right.  You know your salesman was being deceptive in selling us a warranty he knew would not be honored, and you know your service department was being deceptive by trying to tell us the car needed over $9000 in fluids and repairs that it did not need.  All the evidence is attached to the original complaint.   

  We are not asking for anything that any reputable company would refuse.  

  Sincerely,
  ***** *****
  

  Business response

  04/26/2023

  Yes, the reason they gave the bearing diag was because of the metal in the oil. Nothing misleading at all the I agree everything provided does show this. I am happy to help on the warranty cancelation and nothing was done to mislead you on the warranty which is still in tact and will protect on anything the factory doesn't have coverage on and that it states. There is no reason for anyone to be "deceptive' especially when in no way will it make any money for them because the engine was still covered under Hyundai. Please let me know if you'd like me to move forward with warranty cancelation and getting that portion to you. 

  Thank you 

  Customer response

  04/27/2023

  
  Complaint: ********
  
  I am rejecting this response because: You keep ignoring the fact that another diagnosis was run shortly after yours, which was completely contradictory to yours.  And there were no "critically low" fluids anywhere in the vehicle, another fact that you continue to ignore.

  But more importantly, after the legitimate diagnosis was done by a reputable dealership and the software was updated, the vehicle has run flawlessly ever since.

  It is clear that you have no intentions of making things right or correcting the mistakes made by your employees, intentional or accidental.  Either way, a reputable dealership that cared about customer service and doing the right thing would take a look at the evidence and wouldn't waste everyone's time by arguing and would just make it right.

  We are asking for very little; only what we paid for but did not receive.

  I used the spare tire analogy before, where your salesperson sold us a spare tire (warranty) while knowing the vehicle already had a spare tire, and then refused to give us the spare tire he sold us because it already had one.  Now you're offering to give us part of the money back for a spare tire (warranty) we never received and never should have been talked into buying.  Unacceptable.

  Please refund the full $3100 for the useless warranty, and the $206 for the fraudulent diagnosis, so we can both move on.

  Our next step is mediation.  As I said, it won't be difficult for anyone to see that your company is 100% in the wrong here.

   

  
  
  Sincerely,
  ***** *****
  

• Initial Complaint

  09/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This company is a total *************** fraud. On 8/29/22 contacted TDN by phone to get warranty coverage questions. I have the 4ever warranty as long as I own it. Plus 10 yr outside powertrain issues. I drop my car off On 8/31/22. Before I dropped it off, i was told by ************** was eligible. **** would text or call me w/updates. told me the warranty company required me to pay a $385 fee to do an update b4 he could open a claim. I thought that was odd so I called A couple other Nissan locations. They had no idea what he was talking about. Including the mechanic he said my alternator is running too low so theres a power issue & warranty should cover it. I called the warranty place. They confirmed **** lied. He just had to open a claim. They also said the diagnostic was included in the claim and he would get paid for it once he submits everything.. I told him I didnt want them working on my car. minutes later I get a text for $176 for a diagnostic test. **** the mgr said. Because I know the receptionist h*** Gv me a break so $100.. never told me they were going to do any test! . I was MAD! Warranty said its included. ***** calls 5min later. said if I dont pay, theyll charge $176 & take the rest out of my friends check & fire her! I was forced 2 pay. ***** was saying F this & that. I was supposed to be out of here at five. Blah blah blah. Took my car back to the original mechanic. He said I guarantee u they did not do a diagnostic test. if they did, they wouldve found out immediately my battery had a direct short & was pulling down the alternator! (But threatened & charged me) as well as their employee! Before I could get it into a shop. I drove my car. Had to pull over with my kids in it. my battery almost blew up while driving! i heard a lot of warranty fraud from this Co. I will also call the warranty company & other complaints to investigate it. I want my $107 back And this company investigated. (this page wouldnt let me select refund)

  Business response

  09/26/2022

  We have refunded this customers money, and the issue is taken care of. 

  thank you,

  *********;

  Customer response

  09/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  08/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 24th, 2022, I purchased a used car, a 2013 ***** Traverse, from *** Dahle Nissan in Bountiful. The car was listed for approx $10,800. We were told the car had received a 176 pt safety inspection and were guaranteed there were no issues with the car. During the test drive, the air conditioning was not working, the windshield was broken, the driver's side taillight was out. We negotiated to have those fixed. However during the signing of the paperwork, we were shown various additional charges that were never mentioned prior. We were charged a $299 fee for a once a year key *** replacement and $299 fee for some special brake light system that "they install on all their cars for safety." My car does not have this system installed or it doesn't work. Upon leaving that day, I was given a key, but no key ***. I inquired and was told that my salesman could help me. After weeks of going back and forth, they agreed to order a key ***. During this time, I also received a call from them saying that they "had forgotten to do an emissions check" on my car. I asked if this was why I had not yet received my license plates (4 weeks later). She said yes. So I scheduled to have the *** and the emissions done at the same time. I was told it would take about 1-2 hrs. When I pulled in for my appt today, August 9th at 8:30, they said "we can work you in but it is going to take most of the day". I told them what I was told so they said they could squeeze me in, but it would still take about 4 hrs. Here I sit waiting and it is clear to me that this business is not transparent, not responsive to issues and flat out lies to try to get you to go away if there are problems. My car wasn't given a sufficient inspection and I would like one, done transparently with documentation, along with any repairs made that don't pass the inspection.

  Business response

  08/24/2022

  I do believe we did some work on the vehicle after it was bought even with it being an as is vehicle at least from what I can see. Is that right?

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩