Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son, and I went to Nissan Tim Dahle in Bountiful to purchased a car. When we arrived, one of the salespeople took us to the showroom. My son had seen a Tesla on their website, so he wanted to test drive it. The car was listed for under $18,000 with approximately 75,000 miles on it. The salesman wrote the price on a piece of paper. I told him that I could put $5,000 down as a down payment. He said that we could have a eight payment plan, and the monthly payment would be about $435 for eight months. When we returned to the dealership, both sides agreed on no payments for 90 days. We did not read the documents carefully; we simply signed electronically based on what the finance person told us. He never mentioned any extra fees during the signing process. One month later, I received a bank statement showing that we owed $24,445.40 on the car loan. Two weeks later, he went to Nissan Tim Dahle in person. The sales manager told him, “You already signed the papers, so there’s nothing we can do.” On March 8th, my son and I went to Nissan again to speak with the sales manager. At first, he repeated the same response—that we had signed the contract. I explained that the numbers didn’t make sense. The car price was $18,000, and I had put down $5,000. That should have left a loan balance of $13,000. I understood that we were responsible for sales tax, title fees, and registration fees, which are typically charged by dealerships. Those fees should have been around $2,500 at most. That meant the total out-the-door price should have been about $15,500. However, the loan amount was $24,445.40—an extra $10,000. With that kind of money, we could have bought a new car. I also mentioned that we had budgeted for a $15,000 total cost, but the unexpected price increase made the payments unaffordable for my son. He is a full-time college student who also works full-time to pay off student loans, rent, and basic living expenses.

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We live in Idaho. On 10/11/24, we drove down to Bountiful UT to look at a car we'd found online. We ultimately purchased the car, a 2022 Nissan Leaf, a fully electric car. We chose to purchase a one year service package since we knew it would be needing service at 30K miles which was close. We were told that we'd be able to have that service done at any Nissan dealer nation wide as it was associated with the car's VIN. We paid to have the car delivered to our Idaho home. When it arrived, we discovered there was no charging cable with it. This is a fully electric car-it has to charge to have power. We called our salesman at Tim Dahle and he said sometimes they come with a charger and sometimes they don't. It was never disclosed to us a charging cable wasn't included. He said he'd talk with the manager who would call us back. We never heard anything back from anybody on this complaint. We decided to let it go. Last month the battery died. The car had to be towed and the battery replaced. This was fortunately covered by the warranty. While in our local Nissan dealer, we decided to have the 30K service done. They told us when they looked up our service package, it showed we only had 2 tire rotations. We were told it would cover that and a brake fluid replacement and cabin air filter replacement and have documentation supporting that. They told us they could only go off of what was in the online system. Tim Dahle is the only one that can resolve this. We've called 4-5 times, emailed multiple times and they never return our calls or emails and have yet to resolve this. We've also filed a complaint with Nissan National service but were told by them as well that only the dealership that sold us the service agreement could resolve the issue. This is why we are reaching out to BBB since Tim Dahle is not responding to us. See pages 4 and 17 of attached doc for details of coverage.

  Business Response

  Date: 01/22/2025

  Hello, thank you for reaching out. I spoke with our finance manager and it sound like we offered to pay for the service for you or cancel the purchased service contract to make things right and you chose cancelation of the service contract. Please let us know if we can be more help. 

  Thank you, 

  Ryan 

  Business Response

  Date: 01/29/2025

  This has been canceled, it can take anywhere from 3-4 weeks for it to arrive and it will be paid directly to the loan payoff so you should see your total owed on the vehicle go down. 

  Customer Answer

  Date: 02/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22798554, and find that this resolution is satisfactory to me, assuming I do receive the refund they promised. We have already paid the car off so there is no balance left on it for this refund to lower. I would anticipate the lender will refund us the money once they get it. 
  
  Sincerely,
  
  Jennifer Davies

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the dealer sold us a lemon that broke down after 3 weeks and they fraudulently told us they couldnt warranty it because we had to wait for the warranty to become active. The warranty was active they told us if the warranties it it would look like they sold us a bad car. Claim it needs a new engine

  Business Response

  Date: 01/20/2025

  I believe we have already come to a solution. The warranty being a third party company and refusing the work, we have cancelled the coverage and sent the money back to the loan difference for the customer. We also cancelled the *** coverage and money will go back for that. Thank you, ****.

• Initial Complaint

  Date:10/26/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 18 I signed contracts to purchase a 2017 GMC Acadia from Tim Dahle Nissan Bountiful. I believe their business practices to be unethical and deceptive, and that I was tricked into paying them more. The vehicle lacked accessories advertised on their website. It was listed at $14,999.00 then was negotiated to $14,399.00. They added a "worry-free maintenance" fee of $2,597.00, for a total of $16,996.00. No details of what were included in this "worry-free maintenance" fee were given. Contracts were signed which included me paying an $11,000.00 down payment and financing the remainder. I paid $8,000.00 of the down payment and signed a promissory note to pay the remaining $3,000.00 the following day (March 19). I did not receive any copy of this agreement at the time. They provided a small iPad to electronically sign, which provided limited view of the contracts, hiding certain important aspects including the optional nature of aftermarket products/services and their prices. The dealership gave no paper copies of the contracts I signed in accordance with the Disclosure and Consent to the Use of Electronic Signatures and Records. I received a flash drive with electronic copies instead. The contracts revealed the negotiated sale price to be $16,999.00 with no separate line item for "worry-free maintenance." No further elaboration of this fee or what the maintenance includes is found anywhere. The dealership closed for the day. I left, and upon reviewing the electronic records on a home computer, I saw full prices and optional nature of the aftermarket products/accessories. They are as follows: BRAKE PLUS: $999.00 RECOVR ANTI THEFT DEVICE: $1,292.00 THEFT PROTECTION WARRANTY: $299.00 PREMIUM PAINT PROTECTION: $699.00 All totaling $3,289.00 These prices were added on top of the $16,999.00 price and other associated taxes and document fees. No attempts at contacting the dealership to resolve my concerns, in person or over email or by phone, yielded results.

• Initial Complaint

  Date:08/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In short, this complaint is about Tim Dahle Nissan telling me they would take steps to refund some warranties that totaled $5,797, and then never following through and ceasing communication with me. I would like them to follow through on their promise. I bought a Nissan Frontier from them on May 31, 2024. When I reviewed the paperwork after the sale, I noticed 7 warranties/optional charges that totaled $6,797 and were not explained to me, and I was not asked if I wanted them. I detail what they are in the 3rd page of the email I sent to the dealership after noticing them (Gmail - Frontier Purchase Fees.pdf, I have also attached the overall contract "Urry 23 Frontier Contracts.pdf" as well as the contracts for the optional warranties "Urry 23 Frontier Forever Powertrain.pdf" for reference). I ended up meeting with a sales consultant, and then the sales manager. These conversations are noted in the email previously mentioned, as well as the "Tim Dahle Nissan Bountiful Texts.pdf" document. When I met with the sales manager, we went through each optional charge and I told him whether I would have chosen to purchase it. After saying I would still like the gap contract, the total was $5,797. As he mentioned in our text exchange, he said they would try calling to cancel the warranties and reimburse me for what they could. This was the last I heard from him. I followed up multiple times without a response. At this point, I left a Google review (************************). It was responded to by the Owner Loyalty Manager, saying I'd get a call from them. That also never happened. I even emailed both the general manager with the email I was given and the Owner Loyalty Manager, without a response (see attached emails). As previously mentioned, I'm not disputing the truck purchase, or trying to claim that something criminal happened. I just want the dealership to follow through on their promised refund. Please reach out to me if more information is needed.

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT BUY A CAR FROM HERE, THEY SELL BROKEN VEHICLES WITH CODES CLEARED AND THEN IGNORE YOU WHEN THE CAR FAILS. It hasn’t even been a year since I drove my 2017 Range Rover off their lot. I’ve put in easily over 10k to fix this faulty car they knowingly sold me with no warranty. A different mechanic informed me that they just simply cleared the codes and sold me a broken car. It now needs more work done which is way more than this car is worth. This dealership can’t even MAKE REPAIRS on Range Rovers because they don’t have the equipment. I learned that when I had to pay $7k to get the timing chain replaced by someone else because your Tim Dahle can’t even do it. Why would they be able to sell cars they can’t fix or even inspect properly? Simply put, this car has ruined me financially which I believe was their goal when selling it. Not expecting help with this issue from them because I NEVER GET A RESPONSE FROM THEM! UNLESS ITS THEM WANTING ME TO COME IN AND SPEND MORE MONEY LIKE AN EMISSIONS AND SAFETY TEST FOR A CAR THAT DOESNT WORK. This dealership has no business selling a Range Rover or any European car because they don’t know how to fix them or even inspect them to make sure their client isn’t getting screwed. They are used car salesman so of course the integrity is limited, but you would think there would be some remorse in ruining a family financially. A response back from them would completely shock me, I won’t hold my breath. I am now upside down on a car loan for over $20k not even a year later. DO NOT TRUST THEM! DO NOT BUY A CAR FROM HERE, THEY SELL BROKEN VEHICLES WITH CODES CLEARED AND THEN IGNORE YOU WHEN THE CAR FAILS.

  Business Response

  Date: 07/25/2024

  We are sorry the vehicle is having issues. We wish every car we sold never broke down but the closest we can get is to do the inspection(which was done) and while we may not have some of the tools a Land Rover Dealership will have we can do the correct inspection and the state emissions test(which is done on their machine) which can not be faked and passed and couldn't pass codes were cleared. We also offered a warranty at time of purchase and it shows you signed and passed on that at that time. I am happy to sit down and speak about this. Please let me know when would work for you. 

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 22031783
  
  I am rejecting this response because:

  I was told there was no warranty because it was a European car… Your team does not know how or have the means to even fix the car, so a warranty wouldn’t have done me much good, would it? You couldn't fix the timing chain and referred me to someone else, so what good would  having a warranty with you do if you don't even have the equipment to fix it? You shouldn’t be allowed to sell cars YOU CANNOT service. This car very clearly didn’t fall apart out of nowhere in a year, every mechanic that has looked at it has said these have been an issue for a long time. It is very easy to pass the state inspections and you certainly can clear the code and pass- everyone does it and knows that’s possible. You sold a broken car that you couldn’t fix to me. 

  
  Sincerely,
  
  Bethany Schlagel

• Initial Complaint

  Date:06/21/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 14th,2024 (Friday) I was at the Nissan dealership where I was going to buy a Nissan Leaf. I initialed paperwork with a sales representative regarding that I understood that they would change the tires prior to me taking the car. I waited 4 hours to go into financing where I had my mom on speaker when I talked to Jake. We talked about warranty’s and credit unions. I left the dealership without a car on Friday. They told me they would send over the paperwork via DocuSign since my mom who lives in another state is a co-signer. They were open Saturday, I get a call saying there is a problem with the credit union and they can’t send the paperwork. Sunday they are closed, Monday rolls around and 3:12pm I get a docusign. While I read it over I start realizing I no longer want this car. I email Jake back and say “Hi Jake,  I’ve changed my mind and no longer want this car. Please void the check and send a picture of it voided. Thanks!  Sincerely,” my mom and I didn’t sign anything. It was at this point where it was three days that I canceled my agreement with the dealership. From what I was sent over neither us nor the dealership signed any agreement. I was told a manager would be calling me, which he did and then he states he needs to ask Jake, in finance, what they need to do. I leave a voicemail, no reply since. I email Jake in finance that same evening asking for next steps on how to get my check back, no response. I message the sales representative, he texts me saying that it went to another big manager and that I should have gotten an email with my options on how to get my money back. I didn’t receive anything. This morning, Friday June 21st, 2024 I see in my bank account that they pulled my deposit that was on that check. I cannot void or cancel it now. I also tried to call the manager Mario again and left a voicemail. The check was made out to Tim Dahle Nissan Bountiful in the amount of $1000.00 check number ****

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m filing complaint on behalf of my daughter. She bought a used vehicle along with extended warranties on a 2022 Nissan Altima. It was purchased in November of 2023. The current mileage is approximately 33000 and under factory warranty. Last week, while driving, she felt the steering get stiff and dash lights came on. She took to Ken Garff Nissan, who informed us that tire rod is the cause of lights and steering wheel stiffness. They informed us that the warranty would not pay for the repair since it was damaged by owner. We took vehicle to where it was purchased. The diagnosis is the same, but quoting a much higher price to repair. At this point we are at odds. We’re saying the damage was pre existing and they’re saying we caused it. I’m filing a complaint on behalf of my daughter.

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The forever warranty is a total scam $2189 dollars to assure you the car is functioning? This is basically certified pre owned vehicle. They charge you to “inspect” the car before they put it in their lot. They attempt to tell you that you cannot put more than $5000 dollars down so they can force you to take a larger loan so they can get a bigger kickback from the lender. The asking price was $45,999 and after they lowered the price, they told me the had to add on things to make sure they made money on it. The extended warranty is approximately $3000 on top of the “forever warranty.” After wanting to put down $14,000 it brought the car price down to $41,000. So putting a down payment of $14,000 only brings the total loan down to $41,000? Tim Dahle is the total definition of a sleazy and shady dealer. Also they failed to tell me it had hail damage before I drove down to Utah to see the car. Do not fall for their scam. They also record their financing department when working on “deals.” They record to 100% prove that you agreed to the sham financing. When the Tim Dahle dealer responds to this I 100% guarantee they will gas light me and blame the victim. I did not settle for an unfair and horrible deal.

• Initial Complaint

  Date:10/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bait and switch tactics at *** Dahle. Went to look at a car at *** Dahle, test drove it, and sat down to discuss financing. After taking all our private information, they said that the car unfortunately sold, but that they had an older model with more mileage. We walked out, sad about missing out on the car we wanted. Checked the listing a few hours later, and it was still up, and they are still taking messages. This is a classic bait and switch scam that wastes consumers time, and the car ends up being "sold" daily, while consumers are pushed to other models that the dealership has better margins on. Disgusting tactics, and a waste of consumers' time.

  Business Response

  Date: 10/06/2023

  Hello *****, I was involved and as we said yesterday the vehicle was sold then as humans do they changed their mind and went with something with a lower payment. We also offered a discount for your troubles if you'd like to come back in. I am not sure how much more you would like, please let us know. 

  Thanks,

  *********;