Business ProfileforHeavenly Walk-In Tubs, LLC

Heavenly Tubs was paid to send me a medically necessary Built-in Heated HydroJet Whirlpool Tub. I want to state that I am a low-income Disabled Senior both mentally and physically. Medicare Advantage Insurance paid them to deliver this tub. Heavenly Tub did a bait and switch. The invoice clearly states a Built-in tub. They got paid for this but instead decided to send a Portable Tub that does not have the Therapy treatment required for my treatment as requested by my doctor. This wrong portable tub they sent has wheels with portable hose connections and a portable drain. Does not have the jets needed for the hydro jet therapy that the built-in has. I have an email when from Heavenly Tub Stating they were sending me the Built-in Supreme model. This is not what they sent me. They decided to send the portable model instead and try to pass it off as a Built-in model. I have sent them many requests to send me the money for what I am out of pocket since I had to buy the correct Tub myself. The requests had been to send me the difference from what the insurance company paid them and for what I had to lay out of pocket for the correct tub that I was forced to buy as Heavenly Tub refused to comply. Unfortunately, Heavenly Tubs refuses to reply and ignores these repeated requests which were made by me and by Medicarerights Group, Utah Consumer Affairs, Emblem Health Insurance. They commit fraud in my opinion against me. Shame on them for taking money from a low-income mentally and physically disabled senior on government assistance and for pulling a bait and switch on my much-needed medically necessary therapy equipment for my treatments.