Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Plumber

Scott R. Hale Plumbing and Heating, Inc.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2024

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 21104030

    *******,

    Thank you for your response.  I am rejecting this response because the refund has not been issued.  While I did originally see the $280 credit show up in my pending transactions on Jan 8 on my credit card, the pending credit/refund has since been removed and has not been applied.  I do not know if the refund was reversed by Scott **** in error or on purpose, but at this point the refund has not been issued.  Once it has been issued and fully processed, I will mark this complaint as resolved. 

    Sincerely,

    *******************

    all cold lines.- Scott **** charged me $80 for this second visit, for a total of 715 + 80 = $795, when the problem was due to a kitchen faucet and not any of the work the prior technician did. - I replaced the faucet myself and the issue was resolved.- I contacted Scott **** numerous times to ask for a refund of the charges and was told numerous times that a supervisor/manager would call me back. After nearly 2 weeks of calling, a manager by the name of ****** finally returned my call. ****** told me he would refund $280, meaning I would still have paid over $500 for work that did not fix the issue.- It has now been almost a month (today is 1/5/2024) since Scott **** charged me nearly $900 for work that did not resolve my issue, and several weeks since being promised a partial refund, and I have not seen any refund. I've contacted Scott **** multiple times to ask when the refund would be applied and have not received a call back.

    Business Response

    Date: 01/09/2024

    *************,

    Please accept my sincere apology for your delayed refund.  We had a few employees off due to the holidays, and unfortunately the paperwork on this was delayed.  Upon looking into this complaint, I see a note in your customer file that a credit of $280 was issued on 1/8/2024.  This usually with appear on your credit card statement within 3-5 business days.  Please let me know if there was something outside of the agreed amount of $280.00 and I will do my best to resolve this matter.

    Kindly,

    ***************************

     

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.