Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ZAGG phone protector for my iPhone 17 pro within the past week from my local Best Buy. The employees were encouraging about purchasing it and had good things to say about the privacy version of the screen protector. During installation of my first screen, the pull tab broke and I needed to exchange it. The Best Buy did give me a difficult time initially about this but eventually replaced it. I have installed the screen and its awful to the point I can barely see my phone screen. I have medical issues (recent brain tumor surgery) so this is less than ideal. I have attempted to return it but Best Buy refuses and they told me to contact ZAGG which is seemingly impossible. I am only trying to get a clear version of the protector instead so I can see but without being able to speak to ZAGG and Best Buy being less than helpful, it seems impossible. I feel scammed because I was told this was under warranty and I also have only had it a few days. I just want to be able to see my phone screen.

• Initial Complaint

  Date:09/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last week, 09/17/25, I placed an order with Zagg for an iPhone 17 case, screen protector, and charging cable and block. The website said that I would get free 2 day shipping for orders over $79, which it was, and I expected a processing time since that's normal, but I expected the order by the weekend. Shortly after I placed the order I got a confirmation email with an expected delivery date of Monday, 09/22/25. Later on that evening I received an email saying that my products were registered with Zagg. However, it is now a week later and I still have not received my order and there is no indication that it is on its way. My complaint is that I have tried to reach someone at Zagg, even through email, but you can only speak to the virtual assistant, which gives no real information. I asked for an email to contact customer service, but it says that they are too busy to answer emails. I tried calling the corporate office, but it says that all their staff is in training and hangs up. I even tried cancelling my order, to get my money back so I can order the case through Amazon and get it quicker, but they won't allow cancellations. This is extremely frustrating. I'm not looking for money, I'm looking for my order and a person to talk to who can tell me what's going on. This is literally the worst customer service of any big company that I have ever had the displeasure of dealing with, or rather that I've had the displeasure of trying to deal with.

  Business Response

  Date: 09/29/2025

  Hello *******,

  Thank you for reaching out to ZAGG through the BBB. Please accept my sincere apology for your order delay. I can certainly understand your complete frustration. Upon reviewing the items on your order, it does appear we are waiting on some inventory which is why your order has not progressed.

  As we cannot currently fill your order request, we have cancelled the order and issued a full refund for $132.11. 

  Please accept my sincere apology for the inconvenience and frustration we have caused you. 

  Best regards, 
  Sidney 

  Customer Answer

  Date: 09/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:08/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve been trying for almost 4 weeks to order a replacement iPhone 16 pro screen protector under their warranty. It shows out of stock on the website. If I want to purchase one at full price, it’s in stock. I’ve been in contact with their customer service who told me the products for new purchase and products for warranty replacements are packaged differently. Even though it’s the same item inside the packaging, I have to wait until the warranty replacement product is back in stock. I was told on July 18th, it should be within 1-2 weeks. Well here we are, August 14th, and still not in stock. I’ve been using a phone with a cracked/shattered screen protector for almost 4 weeks. At this point, I feel good customer service would be to send me the “new purchase” packaging. This is the 2nd time I’ve had an issue with this company. I will stop purchasing Zagg products for my family of 4 the next time we do phone upgrades.

  Business Response

  Date: 08/15/2025

  Hello *****,

  I am sincerely sorry you have had such a frustrating experience with ZAGG in trying to get a replacement for your Apple iPhone 16 Pro. I certainly do not want anyone to have the experience you have had, and I am happy to help you today.

  The agent you spoke with originally explained the difference between our new packaging and warranty orders. I can certainly understand your comment about sending a new order instead of a warranty, as that would be the simplest way to resolve your situation. Why did the agent not make that happen, I cannot say. It appears as if the order you placed on July 12th, ending in 1242, has been lost by the shipper. I have placed a new order for you under order ending in ****. You can see this order if you log into your ZAGG.com online account.

  The order can take up to three business days to process, and this does not include weekends. Once the order ships you will receive an email from FedEx with the Express tracking number. The estimated delivery is two to three business days.

  As this is the second problem you have encountered with us, I would suggest if you should continue to have any other problems that you, please ask for a supervisor. ZAGG does strive to provide the best customer service possible but clearly, we have let you down. No customer should go four weeks with a broken InvisibleShield.

  I hope I have been able to address all your questions and concerns, and I sincerely apologize for the frustration you have experienced.

  Best regards, 
  ****** 

  Customer Answer

  Date: 08/15/2025

  
  
  Complaint: 23745071
  
  
  
  I am rejecting this response because: the warranty replacement is needed for the clear glass elite for iPhone 16 pro. Not the privacy glass elite. 
  
  
  
  Sincerely,
  
  
  
  ***** ********

  Business Response

  Date: 08/18/2025

  Hello *****,

  My apologies for selecting the incorrect product. A new order has been issued ending in 2439 Glass Elite Screen Protector Apple iPhone 16 Pro, Sku 200114860. It is still shipping with the same shipper, FedEx Express, with an estimated delivery of two to three business days. Please allow one to three business days for the order to be processed.  
  
  The previous incorrect order has been cancelled.  
  
  Again, I apologize for my error.  
  
  Best regards,  
  ****** 

  Customer Answer

  Date: 08/19/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23745071, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:08/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a HALO 1000 ************** Station from QVE 10/28/2021 for the purchase price of $1059.98 including tax. This unit was recalled in the summer of 2024 due to a fire hazard which caused a death. I filed my unit with the Recall Admin Team and was approved for a replacement unit on 9/4/24. Since 9/4/24, I've contacted the Recall Hotline @ ************** at least 11 time over the past 11 months and have only been told that there are no updates and I can't talk to anyone else. I paid over $1000 for this unit and have not received any response from the recall ******* or manufacturer. Recall Confirmation# ***EM1Q7 - approved on 9/4/24. Replacement unit was to be sent out within 10 - 12 weeks from approval date. My last contact with the hotline it was explained that they are closing the hotline and giving back the responsibility to handle this issue to the manufacturer. They also explained that any replacement items provided will be similar to the unit recalled by will be missing several features and the manufacturer will not provide refunds to any impacted customers.

  Business Response

  Date: 08/15/2025

  Hello ****, 

  Thank you for reaching out to ZAGG through the BBB regarding your Halo recall concerns. I am very happy to assist you.

  On August 8th, I show we received an approval for a replacement unit for you, and we called and spoke to you. At that time, we advised you the replacement units are expected to ship in early September. During this conversation you requested a user's manual which we provided to you on August 11th.

  I sincerely apologize if our contact was confusing or misleading in any way. ZAGG certainly wants to make this situation right for all concerned. I appreciate your continued patience and understanding in this matter and please watch for further communication on when the Halo units will begin shipping.

  Best regards, 
  Sidney 

• Initial Complaint

  Date:08/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Ordered a warrantied screen protector replacement on 7/23. The first one shipped 7/25/25 and arrived near our home on 7/26, there has been no movement of the item though shipping and I can Not get anyone on the phone for a complaint. Their contact information, an automated service does not help!

  Business Response

  Date: 08/15/2025

  Hello ***, 

  Thank you for reaching out to ZAGG through the BBB. I understand you have not received the order ending in 1045 and have not been able to reach us to file a complaint. I am sincerely sorry for your frustration, and I would be happy to help you with a resolution. 

  Please know that once we hand over the package to the shipper, we no longer have any control of the package or any tracking information. It does appear as if the package has been lost by the shipper while in transit to you. 

  Can you confirm you have already placed a new order under order ending in 9111 on August 3rd? It appears to be the exact same product, and I do not want to duplicate any orders.  
  If you have placed a new order, I will be happy to issue a refund on both orders for you for any frustration we may have caused you.  

  Should you need to reach us again you can use the Chat with Us option on our support site.  By choosing the Contact Us link and following General Support and **************  Once you select what product you need support you will see the Chat with Us option in the bottom right-hand corner. Our toll-free phone number is **************, and our phone hours are 9am-6pm ET Monday through Friday, or you can reach out to our automated assistant 24/7 who can then escalate your concern to our support staff who will typically email you within 24 to 48 hours. Our team responds by email Monday through Friday 9am to 7pm Eastern Standard Time. 

  I look forward to your response.  

  Best regards, 
  Sidney 

• Initial Complaint

  Date:08/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a screen protector for iPhone 15 pro max screen cracked while in my pocket didnt even drop it. Ordered a replacement which stated would be here 5-7 days its been over 2 weeks and no sign of replacement. After July 24th it stopped showing shipping information. I dont have any info on if I will ever receive my protector that I paid for and tried contacting ZAGG and they have no customer service just a bot chat that says it has shipped.

  Business Response

  Date: 08/15/2025

  Hello *****, 

  Please accept my sincere apology for my delayed response to your order concerns. I can certainly understand your confusion and frustration regarding not receiving the order ending in 3056 and not being able to reach a person. I can certainly help you with a resolution. 

  Please know that once we hand over the package to the shipper, we no longer have any control of the package or any tracking information. It does appear as if the package has been lost by the shipper while in transit to you.

  I have issued you a full refund of $10.71 and placed a new free re-fulfillment order for you under order ending in 5969. You can log into your ************************** online account and see the order there. 
  Please allow one to three business days for the new order to complete the fulfillment process and once it is shipped you will receive an email from ***** with the tracking number. The shipping is ***** Express with the estimated shipping time of two to three business days for delivery. 

  Should you need to reach us again you can use the Chat with Us option on our support site.  By choosing the Contact Us link and following General Support and **************  Once you select what product you need support you will see the Chat with Us option in the bottom right-hand corner. Our toll-free phone number is **************, and our phone hours are 9am-6pm ET Monday through Friday, or you can reach out to our automated assistant 24/7 who can then escalate your concern to our support staff who will typically email you within 24 to 48 hours. Our team responds by email Monday through Friday 9am to 7pm Eastern Standard Time. 

  I hope I have been able to address all your concerns, and I thank you for allowing me to assist you today. 

  Best regards, 
  Sidney 

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 18th, I ordered a replacement screen protector for my iPhone 15 from ZAGG and paid the $9.99 shipping fee. As of today, the replacement has not arrived. The tracking information shows the package reaching "Tolleson, AZ," but there have been no updates since, it appears to have stalled there.
  
  This is not the first time I’ve experienced issues with ZAGG’s replacement process. Previously, I ordered a replacement for an iPhone 15 Pro Max, and it took three separate phone calls to their customer service before I finally received it. Each time I called, they claimed to re-ship the item, meaning it wasn’t just delayed, it was never properly fulfilled the first (or second) time.
  
  This repeated pattern is unacceptable. I feel ZAGG is not honoring its warranty replacement process in good faith and may be relying on customers not following up. I’m submitting this complaint in hopes of resolving the current issue and to raise awareness for other consumers who may be facing the same experience.

  Business Response

  Date: 07/08/2025

  Hi *******,  
  
  Thank you for reaching out to ZAGG through the BBB. I am sincerely sorry if you feel we are not honoring our Limited Lifetime Warranty. I assure you; we absolutely honor our warranty. When it comes to handing over a package to a shipper, ZAGG no longer has any control over the package or the shipper tracking. So, I can certainly understand your frustration, as we put our reputation on the line every time we pass a package to the shipper, and the shipped does not complete their end of the contract.  

  As you pointed out “they claimed to re-ship the item, meaning it wasn’t just delayed, it was never properly fulfilled the first (or second) time.” I am sorry you interpreted our phrase “re-shipped” to mean we never filled the order at all. That is the farthest from the truth. It would not benefit ZAGG to not fulfill orders. As I explained, once we hand over a package to the shipper, we, ZAGG, no longer have any control over the package or the tracking updates, as that is not our system. 
  
  I can certainly understand your frustrations though. I can confirm you were helped yesterday, July 7th, by our agent *******. She placed a free order for you, ending in ****. The fulfillment process can take one to three business days to process and once the package is handed over to FedEx you will receive an email from FedEx providing you with the premium ground tracking number, and the estimated delivery is from two to five business days. 
  
  I hope I have been able to explain your concerns regarding the shipper, and again, I can only apologize on behalf of the shipper as we want every order, we fulfill to be received in a timely manner for all our customers.   
  
  Best regards, 
  ****** 

  Customer Answer

  Date: 07/08/2025

  
  
  Better Business Bureau:
  
  
  I did speak with *******, finally on the phone and she is resending the item. Hopefully it will arrive within a timely manner. The point of the complaint was the fact that I have had to chase down these replacements multiple times. At what point does ZAGG step in and use a different shipping method. Additionally, ZAGG makes it very hard to get a live person, which is the only way my issue would have been resolved. This complaint was to bring awareness to ZAGG. 
  I have reviewed the response made by the business in reference to complaint ID 23566895.
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:06/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order # ******** shows it was shipped on 6/5/2025, but tracking # ****************** shows no updates after 6/9/2025. The estimated arrival date was 6/10/2025. The shipment appears to be lost. There is no ZAGG email for customer support and no one answers the phone. The virtual assistant was no help and kept giving an error message. I am unable to file a claim with *** since the *************** service was used for shipping. I simply want my order to be fulfilled. Thank you.

  Business Response

  Date: 06/21/2025

  Hello Elvis, 

  Thank you for reaching out to ZAGG through the BBB. I sincerely apologize for not being able to reach our Care Team about not receiving your order. If we are not answering our phones during normal business hours, we are in training. I know that it can be frustrating when you have a limited amount of time to contact us, but I assure you we want to help every customer.

  Here is the best way to reach us, you can use the ”Chat with Us” option on our support site.  By choosing the ”Contact Us” link and follow “General Support and Customer Care”.  Once you select what product you need support you will see the” Chat with Us” option in the bottom right-hand corner. Our toll-free phone number is 1.800.700.9244, and our phone hours are 9am-6pm ET Monday through Friday, or you can reach out to our automated assistant 24/7 who can then escalate your concern to our support staff who will typically email you within 24 to 48 hours. Our team responds by email Monday through Friday 9am to 7pm Eastern Standard Time.  

  I see you reached us on Wednesday, June 18th, 2025, and through that communication a free re-fulfillment order number ending in 6281 was shipped to you on June 20th, 2025. This is the FedEx tracking number 466421196610. With the estimated delivery of 2 to 5 business days you should have the package no later than Friday June 27th.

  Again, I thank you for reaching out to us and allowing us to help you with your missing order. This is certainly a very frustrating situation, and I am glad we could resolve it for you.

  Best regards, 
  Sidney 

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the most frustrating business I’ve ever encountered:
  •started at the south lake location, there were no prices on ANY of the products and asked if we wanted screen protector with privacy filter we said yes and she did not state price or cost of labor. Total with case and screen l protector with labor was 128 dollars.
  •Then I broke my screen protector and got it replaced in *****, I gave my phone number no problem and got the l screen protector replaced
  •I then broke my screen protector again and l went to the stonebriar location. The company then stated I had not registered my phone number and because of that I must be charged 12 dollars to get a new screen protector.
  
  Company is unhonest and certain locations will find an excuse to charge you extra for anything. Stay away and get a screen protector and phone case somewhere else!

  Business Response

  Date: 06/17/2025

  Hello ******,

  Thank you for reaching out to the ZAGG Inc Corporate Office. I am very sorry to hear about your transactions with different kiosks you went to. It certainly sounds like it was frustrating for you.  
  You might not be aware, but all kiosks and third-party resellers are independently owned and operated. ZAGG Inc is not connected other than the products they sale, but any funds or actions by resellers are independent of us.

  If you would like to create a ZAGG account and register your product, I would be happy to help you with a one-time exception and offer you a free InvisibleShield under our Limited Lifetime Warranty. I do suggest becoming familiar with our Limited Lifetime Warranty and our refund policy, you can find all the details at this link: 

  *************************************** 
  ******************************************* 

  Should you take me up on my offer, I will need the following information: 

  Email address you want linked to your ZAGG account 
  Full name and address 
  Phone number 
  Exact model of your phone 
  InvisibleShield name you purchased 
  Date of purchase 

  You certainly have some valid concerns - Other (requires explanation): 

  South Lake, TX, there were no prices on ANY of the products and asked if we wanted a screen protector with privacy filter we said yes, and she did not state price or cost of labor. 
  Stonebriar, TX location claimed you had not registered your phone number and wanted to charge you again. 

  What I can tell you is that kiosks offer a professional installation that does come with a fee and that guarantees your InvisibleShield for a full two weeks of any installation problems, outside of that two-week time frame I am not familiar with their independent policies. 

  It is my recommendation that you contact each store manager and voice your concerns about the transactions and experience you had with their staff. 

  As for the refund of $12.00, ZAGG Inc is only able to issue refunds made directly to ZAGG.com.

  Again, I am truly sorry about your kiosk experience, and I hope you reach out to each store manager so you can get the resolution you are asking for.

  If you want to work with us here at ZAGG Inc, please provide me with the information I need and I will be happy to get you started with us and get you that free InvisibleShield I offer. Here is how you can reach our Care Team should you need to reach us; you can use the ”Chat with Us” option on our support site.  Choose the “Contact Us” link and follow “General Support and Customer Care”.  Once you select what product you need support with, you will see the “Chat with Us” option in the bottom right-hand corner. Our toll-free phone number is **************, and our phone hours are 9am-6pm ET Monday through Friday, or you can reach out to our automated assistant 24/7 who can then escalate your concern to our support staff who will typically email you within 24 to 48 hours. Our team responds by email Monday through Friday 9am to 7pm Eastern Standard Time. 

  I look forward to hearing from you. 

  Best regards, 
  ****** 

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 5/27/2025 to replace my screen protector for my IPhone 16. I was provided a tracking number for FEDEX, the product had not been received. Only shipment info was sent:
  
  May 28 2025 01:54 pm
  Shipment information sent to FedEx
  *****, US, United States
  
  Order: ********
  $27.05
  Shipped
  ************
  Glass Elite Screen Protector Replacement
  InvisibleShield
  Glass Elite Screen Protector
  For iPhone 16 Pro Max
  Qty: 1
  $10.82
  Upgrade Fee
  Upgrade Fee
  Qty: 1
  $5.41
  
  I have tried to reach a representative. I used the virtual chat. Someone was supposed to follow up. I have heard nothing. It has been 17 days since I placed this order. Per their policy, it should have shipped. They haven’t even sent it to the carrier. I want a refund if they have no plans of shipping my order.

  Business Response

  Date: 06/16/2025

  Hello ******,

  Thank you for reaching out to ZAGG through the BBB. I am very sorry to hear you have not received your order ******** that we shipped to you on Wednesday, May 28th, 2025. It is always very frustrating when we have shipped a package only to hear it has not been received for both you as the consumer, and ZAGG. I am happy to help address all of your concerns. 

  The tracking provided by FedEx does not show any tracking updates, which is even more frustrating, so I totally understand your frustration. As for not hearing from one of our Care agents, we only received your contact last Thursday, and it can take us up to 24 to 48 hours to respond, and we do not work on weekends. So again, I am sorry you have not received a response from us as soon as you expected.  

  I have gone ahead and placed a new order for you under ********. Please allow 1 to 3 business days for the order to process through our fulfillment center and once it ships you will receive an email from FedEx giving you the premium ground tracking number. The delivery expectation is 2 to 5 business days.

  As for a refund, I have refunded your shipping and handling fee of $9.99 + tax for $10.81. I hope I have been able to address all your concerns, and again, I truly apologize for any frustration and inconvenience you have experienced. 

  Best regards, 
  ******