Business ProfileforCache Auto Booting

I work in disability services and was working at a home 10/19/2022 from 7:00pm to 12:00am. I had a parking pass in my car and it was booted. They took almost three hours to get to me, leaving me outside in the cold. They kept telling me they sent drivers and body ever came. I was waiting outside from 12:00am until 2:45am. I was told because I had a parking pass that I shouldnt have been booted but I needed to pay them to get the boot off but I would get a refund the next day. I called them at 7:15pm 10/20/2022 to inquire. I was told that there was no refund and that I had a double violation. I was told that the resolution was for me to cut my loss and stop bothering them. I dont feel that this is a resolution. I explained to the people on the phone that I wanted to go home, I had been working for 19 hours and had to be back to work at 6:00am. They didnt care that I was stuck outside and that I had a parking pass. They made me pay, telling me that I would get a full refund with no issues but now I am down almost $80, left outside in freezing weather, and lied too. I feel cheated and I feel that all the people I talked to didnt care about me. I did not feel safe in the middle of the night out there by myself waiting for them for three hours and the best that the company can do is tell me thats too bad. I cannot believe that someone would do that to anyone. I do not feel like I should have to pay $80 because they couldnt see the pass on my dash.