Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2023 I entered into a lease agreement with Reeder Asset Management for a property located at *** **** *** *****. Due to personal issues I terminated the lease and moved out in May of 2024. They have charged and kept more of my security deposit than I believe to be allowed by the lease agreement and by law. In addition they threatened me when I began the process of disputing these charges and they have failed to communicate or provide me with any proof that the charges they made were necessary. Instead they simply continue to state that the charges were necessary. They charged me for a required pet cleaning fee that they did not disclose was required, the charged me nearly $500 in additional cleaning fees that they refuse to provide evidence that they are necessary. They will not enter a discussion with me regarding what we each feel we are entitled to.

  Business Response

  Date: 08/31/2024

  From Mr. Crapos Residential Management Agreement. Section 10.6 of the Animal Addendum signed by Ammon & Kelci Crapo on 7/4/2023 at 3:26PM and 3:35PM respectively; 

  {10.6 CARPET CLEANING. It is required that Resident have the carpets professionally cleaned every 6 months throughout the entire unit with an added 'pet treatment' from an approved carpet cleaner  (check with Management office before hiring a carpet cleaner). You will need to provide a receipt to Management upon completion} .

  Mr Crapo's insistence that this was not required in his lease now has compelled our team to look through Mr Crapos' account to verify that infact this was done every 6 months (with a receipt of work completed) during his tenancy and if not, would carry a 'lease non-compliance' fine, per section 1.3 of the Residential Property Management Agreement. 

  Customer Answer

  Date: 09/01/2024

   
  
  Complaint: 22212448
  
  
  
  I am rejecting this response because:

  
  
  Reeder asset management has not provided sufficient proof that the $470 cleaning fee and the $470 repair fee were justified and required. Rather than participate with the BBB dispute process they have elected to further threaten me with a fee for lease non compliance in regards to section 10.6 in the lease which I am confident the business does not enforce with other tenants.
  
  I am willing to concede the $239 floor cleaning fee if only they will constructively participate in this dispute and provide the documentation they continually reference that shows the cleaning service was needed and that the repair charges were justifiable. However I would like to ask why I paid $50 per month per pet for a pet maintenance fee if that monthly fee does not cover the costs of pet maintenance by the property management. It is still my instance that the damages described by their inspector as minor fall under reasonable wear and tear especially considering the quality of the paint application preformed prior to my tenancy, and that the missing bug screens were shown to be missing when the move in inspection was completed at the beginning of my tenancy.

  
  
  Sincerely,
  
  
  
  Ammon Crapo

• Initial Complaint

  Date:09/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is charging me for damages that do not exist. I took photos of every inch of the apartment, and they are stating that the blinds are broken. They say they are charging me $189 for these blinds. There is only one window in the apartment, and as you can see from the photos, the blinds are in perfect condition. I took photos of the blinds from every position to show they are working.

  Business Response

  Date: 09/20/2023

  I have attached a photo of the broken/taped bedroom blind taken at the move-out inspection. As a management company we do not keep a single penny of anyone's deposit. Those funds either go to vendors to return the property to the condition it was at move-in, pay any outstanding rent/utilities/other charges, or be returned to the tenant. In this case with the broken blinds it ends up being less expensive to replace the blinds then pay someone hourly to replace individual slats (not to mention cleaning all the slats). As a management company we are simply the middleman and Owners expect that their units are returned in the same condition as when the tenants moved in. Had we put the replacement/repair on the owner, they would have disputed the charge and since it was tenant damage would have insisted that we ultimately put it back on the tenant. 

• Initial Complaint

  Date:07/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Within the last month I recently moved out of old house that I was renting with a friend. It wasn't a great place did the job. A broken window there that was never fixed before we got there. We moved out with no problem maybe alittle dirty by their standers. Just today they sent us a email saying that we should pay to fix all of their windows at the cost of **** to fix all of the windows that we had no involvement in. Only one of the 5 windows were broke. We didn't even break it.

  Business Response

  Date: 07/09/2023

  Our team is working with the tenant through our process to fix these charges.

• Initial Complaint

  Date:01/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in one of Reeder's properties for not even 3 months, it was a basement apartment that I scrabbled to get because my other lease was ending. This place is one of the worst places I've ever seen in my life and when I moved in immediately started looking for other places to live. I did not decorate or even really ************ place. While living in this place there were a couple of incidences that were so completely unacceptable. Such as the ceiling leaking water (which they knew about previously and would not fix), our front door getting stuck closed so we would get locked inside, not having a washing machine for half the time we lived there because it was not a "necessity". We got out of our lease and moved out the last day of July, and we are still 6 months later dealing with this company, not only refusing to give back our deposit but charging us an additional $650 for repairs and fees, totaling to around $1,550 worth of damage and repairs they are claiming we made in the short time we lived there. They are impossible to get ahold of or meet with to help figure out these issues that are affecting real people's lives, many are college students including myself. When I met with one of the property managers to get these charges resolved we went through and found proof of all the damages from the tenants prior to me, meaning they probably charged them as well and did not make the repairs but pocketed the money and just waited to do it again to the next tenants. After the meeting, she said she would take care of the charges and we would end up getting some of our deposit back, the next day I got an email with a bill for the $650 on top of them keeping my $900 deposit.

  Business Response

  Date: 01/23/2023

  I have reviewed the move-in inspection and compared it to the move-out inspection. On the move-in inspection the tenant lists almost everything as satisfactory and those few items that were called out in the move-in inspection were not charged against her security deposit as they were listed as pre-existing. 

• Initial Complaint

  Date:12/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a broken window and the landlord will not fix it! Because of the contract I signed I can't fix or hire anyone myself!
  
  Cold air coming into my house!

  Business Response

  Date: 01/03/2023

  The work order for the repair was processed. Since the tenant broke the window there has been some delay in confirming that the tenant will pay for this but it has moved forward.

  Customer Answer

  Date: 01/03/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  ******* ******