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Business Profile

Parking Attendant

Parking Enforcement, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Parking Enforcement, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Parking Enforcement, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Brand new 17-year-old Utah State student Sarah Holley's car stopped working. We took appropriate steps necessary to get a temporary resident permit through parkingeservices.com.
      She had previously paid $200 for a parking permit through her apartment complex d's bridgerland. Apparently she had been assigned to their off-site parking which is de facto parking for bridgerland. The temp permit was granted through August 28th. On August 27th we came to switch out her repaired car and found that her temporary car had been booted. We told the booting company that we had filled out appropriate paperwork and we were well within the time frame necessary to avoid any infraction. There is no instruction as to how to select parking sites or fill in the online form for the permit. We assumed that since she is a bridgerland tenant that the Bridgerland parking would be correct. The booting company verified that they had the car's license in their system but since it was supposedly in the wrong parking lot they would not give us any variance. Once booted, you are required to pay $78 online before you can call them to unboot your vehicle. We noticed that in making the payment and selecting a parking lot where your car is booted the "off-site" option isn't even listed. You have to select D's bridgerland. Also of note, her original car was never on the property at the same time until it was brought back from Ogden after repairs to find that her substitute car had been booted. This practice is a total scam.

    • Initial Complaint

      Date:11/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 16, 2023 I parked a car that didn’t belong to me in the guest parking at summerwilde llc, I filled out the online form and went about my business. I returned to the car to find it booted. Upon calling the company we discovered I had fat fingered one license plate number, but the make and model were correct. They insisted this was irrelevant and I must pay 75 dollars to remove it. They were very rude and refused to let me talk to their boss.

    • Initial Complaint

      Date:08/13/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,
      We were unlawfully booted by Parking Enforcement LLC for moving our cars nearby and bringing a Uhaul due to moving.
      We left “we are moving” notes on both cars and we were booted and charged $155 for a few min. When we explained the situation to Jake and Paul (staff), they only laughed to us.
      We need a refund for predatory booting.

    • Initial Complaint

      Date:12/07/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I parked in a guest spot at 10:58 and began working in a guest permit at 11:00. By the time i had filled out a guest permit it was 11:09 and my cat was booted. I tried to resolve the issue by stating i had a guest permit but the manager stated that the permit must be filed at exactly 11 or it is not valid. What a joke. Imagine taking the role of parking enforcement so seriously that you think you are the law.

    Parking Enforcement, LLC is NOT a BBB Accredited Business.

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