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Business Profile

Linen Manufacturers

Malouf

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Russell K

    Date: 05/28/2025

    If you're a business owner considering Lucid mattresses for your property, run the other way.We purchased 90 Lucid mattresses for our hotel based on marketing claims of comfort, durability and value. In reality, theyve been a disaster and worse, Lucid refuses to stand behind its product.Within a few years, many mattresses failed. These werent minor issues they degraded prematurely, forcing us to replace them far earlier than expected. At first, Lucid acknowledged the issue, saying: We are sorry... well reach out to our sales team to see what we can do.Then came the turnaround: we were told the warranty was void due to commercial use something they claimed not to know. That was patently false, as wed spent months working with their sales team to choose the right product for our hotel. When we reminded them, their story changed: OK, maybe we knew but the warranty is still void. And when we explained that this exclusion was never disclosed? Their final word: Sorry you werent told but it doesnt apply. No accountability. No assistance. Just a flat refusal to stand behind their product.I escalated to CEO *** Malouf via ********. He replied once asking how he could help. I followed up with full details and never heard back. I also emailed President **** ********* three times. No reply.This isnt just about failed mattresses its about a company that refuses to take responsibility or communicate. Their strategy seems to be: ignore the problem and hope it disappears.Lucids combination of poor product quality and non-existent customer service should be a flashing red light for customers, suppliers and/or investors considering doing business with them. They dont just refuse to help; they refuse to even respond.Weve since been forced to find a new supplier and are phasing out all Lucid mattresses from our property. Its been an expensive ****** and one we hope others can avoid.Buyer beware.

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