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Find a Location

Harris Research, Inc. has 1 locations, listed below.

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    Business ProfileforHarris Research, Inc.

    Franchise

    Current Alerts For This Business

    Advertising Review:

    BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

    On August 29, 2023, BBB contacted the business regarding its claim that its carpet cleaning process "removes an average of 98% of common household allergens from carpets and upholstery and 89% of airborne bacteria in your home when a sanitizer is added"; "P.U.R.T. removes 99.9% of pet urine odors" and other claims appearing in online advertising. 

    The BBB Code of Advertising requires advertisers to be prepared to substantiate such claims through independent scientific testing. Harris Research, Chem Dry failed to respond to BBB, therefore they did not substantiate, modify or discontinue the claims. 

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    Harris Research Inc. is the franchisor of the Chem-Dry carpet cleaning franchises.

    Business Details

    Location of This Business
    1530 N 1000 W, Logan, UT 84321-1966
    BBB File Opened:
    4/17/2003
    Years in Business:
    30
    Business Started:
    3/28/1994
    Business Started Locally:
    3/28/1994
    Business Incorporated:
    3/28/1994
    Type of Entity:
    Corporation
    Alternate Business Name
    • Chem Dry Corporate Services Inc
    • Chem-Dry
    • N-Hance Wood Renewal
    Business Management
    • Mr. Craig L. Donaldson, CEO
    • Mr. Brent D. Mortensen, CFO
    • Mr. Dolan Erickson, Controller
    • Ms. Francis Cordova, Accounts Payable Staff
    • Ms. De Ann Corbell, Administrator
    • Mr. Ed Quinlan, President
    Contact Information

    Principal

    • Mr. Craig L. Donaldson, CEO
    • Mr. Ed Quinlan, President

    Customer Contact

    • Ms. De Ann Corbell, Administrator
    Additional Contact Information

    Fax Numbers

    • (435) 755-0021
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/20/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    On June 16, 2023 N-Hance came out to refinish my cabinets. I asked the team was the product toxic and was informed no. I informed them ( and the representative at the time of the sale) that I am a breast cancer survivor who works from home and limit my exposure to toxic chemicals due to my previous health issue. I was informed that the products were not toxic. Within 24 after application I became ill, nauseous, low appetite, spontaneous runny noses, diarrhea. I had both the kitchen cabinets and the window sill refinished and the sill emitted a heavy odor that sickened me. I could barely stand to enter the kitchen. I had to keep windows open and a fan going for weeks. I called N-Hance who uses the pigment supplied by Harris Research and was told that the product should not have any odor. I requested SDS sheets that were dated March 2009 showing that the product used contained asbestos amongst other harmful chemicals. Using this product on my cabinets meant that I would never be able to refinish them as asbestos is most harmful when friable. Adam, with N-Hance, continued to negate my experience and told me that according to the chemist with Harris Research, the product is not toxic nor does it emit an odor when cured with the UV light. I explained to Adam that the representative must have forgotten to cure the shelf as the odor was heavy and sickening. I asked Adam for documentation to substantiate the chemist's claims. Adam, did not send the documentation but instead forwarded another SDS sheet for the N-hance vivid pigments showing the use of other toxic products. In addition, the team who applied the product did not use proper PPE, they got the product all over my painted walls and did not use proper cleaning or disposal method. For now, I have to continue to keep the window sill covered in plastic and keep four air purifiers going in hopes that the fumes in the air to do not permanently harm me, my husband or 10 year old grandson.

    Customer Reviews

    0 Customer Reviews

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