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Business Profile

Dentist

Aspen Dental of Cache Valley

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Aspen Dental of Cache Valley's headquarters and its corporate-owned locations. To view all corporate locations, see

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Aspen Dental of Cache Valley has 5 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/24/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an appointment for a free consultation for some dental work at Aspen Dental. My appointment was for June 14th @8:00 am. I went to the appointment and received estimates on the work I wanted to have done. When filling out paperwork for this appointment I was asked for insurance info which I provided. I asked why they needed it for a consultation and was told that they always ask. I had a great appointment and owed nothing when I left, as I expected. A few weeks later I received a statement from my insurance that Aspen had billed them, then shortly after I received the bill, which was about 7/14 for $250.00. I called Aspen Dental to find out what they were billing me for and had to leave a message, which was never returned. I left several messages, all of which were never returned. I received 2 more bills since then. I have left several messages on the phone, as well as in person messages with staff members. I went in and was told that the person I needed to speak with was in a meeting and left a message for her, but again, no return call was ever made to me. Call attempts were made once again after the August bill, and no return call again after I left yet another a message. I finally went back to Aspen Dental and was still told that she was unavailable. I now feel avoided and feel I do not owe for a free consultation. The operations Manager is Kay Patterson who is also the person that did my estimates. She has returned zero calls in all this time. I can't even have a discussion with anyone about this bill except her, or so I'm told. I went to an appointment to get estimates on dental work and if they did something during that appointment they were going to bill me for I should have been told, so I could refuse. This was a free consultation after all and I did not expect to be billed. I can not locate a main office for Aspen Dental and all roads lead me back to the office I went to. I have not paid this bill because I don't feel I owe for a free service.

    • Initial Complaint

      Date:09/03/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went in for wisdom tooth removal, I provided the necessary insurance information to the office I was at. They failed to bill insurance, sent 1 notice of the account being sent to collections over a year later. I called their billing department, and was informed there was an issue with the insurance and were not billed. Went back to their local office to learned they had entered the information incorrectly. They still have yet to bill insurance and have sent the account to collections.

    Aspen Dental of Cache Valley is NOT a BBB Accredited Business.

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