Complaints

This profile includes complaints for Mira Home, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mira Home, LLC

  775 N Geneva Rd Lindon, UT 84042

• 

  Mira Home, LLC

  572 S Nelson Rd Ste M Columbus, OH 43205

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company enlists high pressure door to door sales people that aggressively push for commitments. The same associate come through our neighborhood several times on Monday, September 1, approaching neighbors on walks and while working in their yards, ignoring no soliciting signs, knocking on the same doors multiple times, soliciting past 8pm in some cases. He continued to pursue after being told no multiple times, and being asked to leave people's properties. The local police were called to address the harassment, he was told to leave the neighborhood and still knocked on doors after this. The individual also could not produce a soliciting permit when the officer requested one. These practices are wildly unprofessional.

  Business Response

  Date: 09/03/2025

  Thank you for bringing this matter to our attention. Were very sorry to hear about the experience you and your neighbors had. its understandable that this situation felt frustrating and disruptive. We want our representatives to always act with professionalism and respect for the communities they visit, and we take feedback like this seriously. Your concerns have been shared with the appropriate team so we can review the situation and ensure our standards are being upheld. We truly appreciate you taking the time to let us know and giving us the opportunity to address it.

• Initial Complaint

  Date:08/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salesman specifically told me that I can cancel my service after the first service and when I called after they first service they told me I would have to pay a cancellation fee of $369 I had never received a contract until when I called and tried to cancel the service

  Business Response

  Date: 08/20/2025

  Thank you for sharing your concerns. We are truly sorry to hear that your experience has left you feeling frustrated, as this is never the outcome we want for our customers.
  To provide clarity, every new customer completes both a signed agreement and a recorded welcome call prior to service. These steps are in place to ensure that the terms of service, including the early termination policy, are clearly outlined and understood before treatments begin. In reviewing your account, we can confirm that both the signed documentation and the welcome call specifically addressed the cancellation fee, and verbal approval was given at that time.
  For this reason, we are unable to waive the cancellation fee associated with early termination. That said, our team would be happy to work with you to ensure your service is scheduled properly moving forward so you receive the full benefit of the program you enrolled in.
  We sincerely appreciate your feedback and regret that this has caused you concern. If you would like to discuss future scheduling or adjustments to your service plan, please dont hesitate to reach out to our customer care team.

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, July 25th, ****, a from Mira Homes Pest control knocked on my front door. I stepped out on the porch and closed the door so the dogs would not get out and asked, "How can I help you?"**** started in on a sales pitch about pest control, which seemed similar to the one I had listened to the day before, so I said,"I am not interested."**** ignored this and proceeded with his sales pitch. I said, "****, I am not intersted." **** continued. He asked, who do you use for pest control. I said again, "I do it myself ****, and ****, I am not interested." He continued.. I said, "****, I've told you, I am not interested."He switched his pitch and said something like, "but, I can offer you real value here." I said,"****, I am trying to find a way to extricate myself from this conversation without being rude. **** tried to continue. I interrupted him and said, "****, you are on my property, I want you to leave." **** said, "WHAT, I can't even give my pitch?" I said,****, you are tresspassing, get off of my property. **** said, "I don't understand why you are being like this, I just want to give my pitch, and you came out on your porch!"I am not sure what sort of training they do at Mira Homes, but, I called and asked to speak to a manager about it so the manager might step in and help **** make the adjustments necessary to have better experiences in future sales calls. I talked to a first ****** who said I should talk with a manager. They asked for my address so they could contact the correct manager. (They said they might have more than one ****.) They took my number and said that a manager would call me back. In any case, I never received a call. So, here I am. By the way, trying to find a place to lodge a complaint revealed that I am not the first to point out that their sales tactics are over the top. I think that refusing to leave someones property when being asked should be against some rule somewhere.

  Business Response

  Date: 07/31/2025

  We sincerely apologize for the experience you had and for the lack of follow-up after your initial concerns were raised. This is not the standard of service we aim to provide, and we understand how frustrating it must have been to feel unheard after your appointment.
  Upon reviewing the situation, weve addressed the service concerns internally and have reached out directly to the sales managers to ensure proper training and reinforcement of our service standards. Steps have been taken to correct this issue and prevent similar occurrences in the future.
  We truly regret that no one followed up with you sooner and acknowledge that this should have been handled with more urgency and care. Your feedback has been invaluable in helping us improve, and we appreciate the opportunity to make things right.
  If there's anything further we can do to regain your trust, please dont hesitate to reach out.
  Sincerely, Mira Home Team

  Customer Answer

  Date: 08/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I don't have high hopes that Mira Homes Pest Control will really change their sales practices, as they seem to be intentionally aggressive.  (Likely trained to "never take no for an answer.")  Nevertheless, I don't see any benefit in spending any more of my time on this.  I wish them the best, and I hope that they help their door-to-door representatives conduct themselves in a friendlier and more respectful manner. 

  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:07/26/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of their door to door sales people knocked and rang my doorbell when I have a clear no solicitation sign posted. This is against the law in Pickerington:
  
  852.08 PEDDLING PROHIBITED WHERE SIGNS POSTED. No peddler, canvasser or solicitor shall knock at the door of or ring the bell of any private home, apartment or apartment building in the City where there is displayed at the entrance a notice reading "No peddlers, solicitors or canvassers allowed," or which otherwise clearly purports to prohibit persons from soliciting, peddling or canvassing, unless such peddler, canvasser or solicitor is or has been invited upon such premises by the owner, lessee or occupant thereof. (Ord. 90-51. Passed 8-21-90; Ord. 2007-20. Passed 5-15-07.)

  Business Response

  Date: 07/29/2025

  Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and understand your concern regarding solicitation despite a posted "No Soliciting" sign.
  We take compliance with all local ordinances very seriously, including Pickerington City Code 852.08. Our sales representatives are trained to respect such signage, and we regret that this protocol was not followed in your case.
  We have addressed this incident directly with the representative involved and will be reinforcing proper territory conduct and legal compliance with our entire sales team to prevent any future violations.
  We appreciate you bringing this to our attention and thank you for your patience as we work to uphold higher standards in your community.
  Sincerely, **** Home Team 

  Customer Answer

  Date: 07/29/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23658069, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ** *******

• Initial Complaint

  Date:06/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, June 13th 2025, a salesman from **** home approached me, and under false pretenses and with deceptive sales tactics sold me a service that was supposed to include pest control, exterior (half acre), interior, yard fogging and wall flush that included the removal of outlet covers, and whole basement treatment. I was told that the sales rep could do a 1 time service and there would be no recurring charges, or contract. I was also told that the salesman could waive any fees as long as I gave the rep a good review.I was at home during the service on Monday 6/16, and they did not even do the basics of pest control, I watched the service I side and put. There was no full yard coverage, no fogging, minimal exterior wall spraying, nothing but a little spray beside my refrigerator and oven. They didn't remove a single outlet cover to flush any walls, they didn't cover my basement or any of my rooms or my garage. It was 30 minutes to service 2400 sq ft and a half an acre. It was bogus and not at all what I was sold. The. When I called and texted the sales rep to complain and cancel, he told me it was company policy as of today, Monday June 16th that sales reps couldn't cancel for customers and I needed to call the service desk . When I called, there was no answer. They have my credit card information and scammed me for this service and I want a refund in full. And my information to be deleted from their systems.

  Business Response

  Date: 06/19/2025

  We are deeply sorry for the experience you had with our company. What you described falls far below the standards we expect from our team, and we take your concerns very seriously.
  We apologize for any deceptive or misleading sales tactics used during your interaction with our representative. If you were promised a one-time service without recurring charges, and were told to leave a positive review in exchange for waived fees, that is absolutely unacceptable and not how **** Home conducts business. Additionally, the service you described on June 16th does not align with the full scope of treatment we promise or deliver to our customers. You deserved a thorough and professional service, and we clearly failed to deliver that.

  Please also feel free to contact our Customer Call Center at (**** ******** so we can ensure this is resolved as quickly and completely as possible. We understand your frustration, and we are committed to making this right.
  

   

  Customer Answer

  Date: 06/20/2025

  
  
  Complaint: 23476754
  
  
  
  I am rejecting this response because:

  I called the customer service number, I asked to cancel, and they did so without the cancellation fee, but I am getting numerous emails now that my credit card on file for the account is not correct and I am going to need to update that information or be sent to collections. This is absurd and the customer service was nearly as bad as the actual service. Seriously, there must be a major staffing issue with **** because it has been very unprofessional. So although I do not require the competition for the cancellation fee, I am still being pressured about the charges for the incomplete service, which I do not intend to pay for.

  
  
  
  Sincerely,
  
  
  
  ******** ******

  Business Response

  Date: 06/24/2025

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the confusion and frustration you've experienced — both with the cancellation process and the follow-up communications regarding your account.
  This is absolutely not the experience we want anyone to have with ****, and we understand your concerns about being contacted regarding payment after your service was canceled without a fee. We appreciate your patience and want to assure you that this will be looked into immediately.
  I will have our Customer Care Center (CCC) reach out to you directly to review your account, clarify the billing issue, and ensure everything is resolved properly. You should expect to hear from someone shortly. If there’s anything else you’d like to provide or if you'd prefer a specific time or method of contact, please let us know.
  Again, we truly apologize for the inconvenience and appreciate the opportunity to make things right.
  Sincerely,
  The **** Home Team