Complaints

This profile includes complaints for OpenEdge Payments, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

OpenEdge Payments, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  OpenEdge Payments, LLC

  2578 W 600 N Lindon, UT 84042-1227

• 

  OpenEdge Payments, LLC

  8200 Central Ave Newark, CA 94560

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Open Edge - Global Payments has been processing our credit cards for years. Our company is CDF & Associates, LLC d/b/a Spicer Marine Basin. The only reason that we chose that company was because our software supplier said that the time of purchase that it was the only company I could use the the integrated payment portion of the software. Our rates for that service have always been too high but recently an outrageous amount of money for what they call "settlement funding fee" and "risk assessment fee" has been deducted from our account. In the month of August alone those fees totaled more than $4000 bringing our credit card fees to almost 10% of the amount processed. In a competitive marketplace this kind of billing is egregious and without proper notification or authorization. I want them to refund the money that I was overcharged for the last year and I want all businesses that use their processing service to be aware of their terrible business practices.

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OpenEdge is a credit card processor that was providing services to our company, Espanola Spirits Limited, by charging our online customers' credit cards for a fee when they were purchasing / ordering our wines through our website. Every quarter OpenEdge required us to complete the so-called Merchant Vulnerability Scan. For as long as this scan was being completed before the end of the quarter, no noncompliance fees were ever charged. It is customary for this company to send us periodic emails advising to take care of the scan in order to stay in compliance. The email reminding us to take the scan was sent to us on March 7 of 2024. The scan, therefore, was completed on March 21, 2024 -- well before the end of the month and the first quarter in order to stay in compliance. OpenEdge, however, proceeded to charge our corporate bank account a noncompliance fee of $73.53 on April 2, 2024. OpenEdge was contacted on March 22, 2024 in order to have our company's account with that company to be canceled immediately. At that time we were told that the account has a zero balance and is fully settled and that it will be closed. Having the noncompliance charge appearing on our account and being charged just two days ago, we have reached out to OpenEdge just a few minutes ago to have it disputed but were given a runaround with an initial refusal to credit our account back for this fraudulent, unnecessary, and erroneous fee. We are seeking all remedies possible and a review of this company's practices as deceptive, fraudulent, and deceiving.

  Business Response

  Date: 04/05/2024

  The account was flagged by our compliance partner as having lapsed (and thusly non-compliant) in February, with the first notice going out on February 4th. This is why the non-compliance assessment was entered on the March statement. We sincerely apologize for any frustrations or confusions that were created if you did not receive that initial message to take action.

  The team member you spoke with has entered a credit for the amount requested and will be processed.

  Customer Answer

  Date: 04/08/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If the Company is not going to process the credit within a reasonable amount of time, I will reopen this complaint and will notify the BBB accordingly. 
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:03/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Capitol Breathe Free has been engaged in criminal financial activity, including but not limited to scamming people by abusing medical authority to apply undue duress to patients to purchase falely advertised products and services. The online payment platform openedgepay.com operated by Global Payments Integrated, Inc. has been enabling Capitol Breathe Free to operate their scam through. The details of Capitol Breathe Free's scam operation have been investigated by the Metropolitan Police Department of Washington, D.C. under Officer ****** ****** (Badge #**** and emai* ********************) with CCN (Central Complaint Number) ******** with district/unit 3D.

  Business Response

  Date: 03/26/2024

  We appreciate the notification and will look into the report. Thank you.

  Customer Answer

  Date: 03/26/2024

   
  
  Complaint: 21474195
  
  
  
  I am rejecting this response because inadequate response.

  Business Response

  Date: 03/27/2024

  We are looking in to the report and will take any\all necessary actions.

• Initial Complaint

  Date:01/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cayan global services which is a subsidiary of Open edge is extracting $220 a month out of my bank account for no reason and will not stop. Cannot contact customer service and they will not get back to me

  Business Response

  Date: 01/03/2024

  Good Morning *****,

  We have forwarded your request along to the Cayan leadership teams and someone will be in touch to discuss next steps.

  Customer Answer

  Date: 01/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  they have committed to refund my money and this case has been rectified 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Official documentation for network connections (IP's and domains) is out of date. Open Edge routinely makes domain and IP changes without documenting or announcing them to customers. This causes outages, and frustration, and security response when a new domain is called from our credit cars software.
  
  It is a constant challenge keeping customer credit card data secure and functioning without making the entire network insecure.

  Business Response

  Date: 08/11/2023

  Hello ****,

  Someone from our team will be reaching out to discuss any network troubles or road-blocks you or your team might be facing and take any necessary action to correct documentation or address technical hurdles.