Reviews

This profile includes reviews for Baltic Born's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Baltic Born has 3 locations, listed below.

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  Baltic Born

  300 S 1350 E Fl 4 Lehi, UT 84043-1497

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  Baltic Born

  1375 S 300 E, Ste 107 American Fork, UT 84003

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  Baltic Born

  5025 W Hudson Way Ste 40, 50, & 60 Lehi, UT 84043-4673

Review Details

• Review fromRenee T

  Date: 07/28/2025

  1 star
  Who does not offer returns and only store credit?! For the price of the dresses you spend you would think that there would be refunds back on your credit card. Now i am out $500 to a store I will never support. This is ridiculous, they are taking my hard earned money. I have a baby on the way and this is such a waste. Worst business module.

  Baltic Born

  Date: 07/29/2025

  Hi *****! It looks like we have been in contact via email since this review, but since January of 2020, our official return policy for all customers has been returns- for store credit only. As a smaller, sister-run business, we found that in order to continue offering our products to our customers throughout the world, we would need to enforce some stricter return policies due to the rampant issue of unsustainable returns being sent back in worn or damaged condition. We understand that not every return will fall under this issue, but enough do occur day-to-day that we instated this blanket policy that applies to all items and returns.

  Baltic Born

  Date: 07/29/2025

  Hi *****! It looks like we have been in contact via email since this review, but since January of 2020, our official return policy for all customers has been returns- for store credit only. As a smaller, sister-run business, we found that in order to continue offering our products to our customers throughout the world, we would need to enforce some stricter return policies due to the rampant issue of unsustainable returns being sent back in worn or damaged condition. We understand that not every return will fall under this issue, but enough do occur day-to-day that we instated this blanket policy that applies to all items and returns.

• Review fromHannah W

  Date: 07/14/2025

  1 star
  Like others have said, you cant return an item for cash, only for store credit. I wouldnt even think twice about needing to check an onlines store return policy for how much they charge for their dresses. You would think it was a reputable business based on their mission statement but in reality theyre just taking advantage of women, not empowering ******* a plus size woman, I always am nervous about shopping online and was disappointed immediately by the quality of this dress, then even more disappointed by the fit. Too snug. Then when I went to return, finding out the my only option is to get credit for a store that the dresses dont fit me. So, Im keeping a dress that doesnt fit that I spent nearly $100 on after taxes and shipping. Unless youre in standard sizing and okay with paying for your own shipping if you have to exchange, dont shop here.

  Baltic Born

  Date: 07/18/2025

  Hello ****** and thank you for your feedback. We apologize for any frustration caused by our official return policy which has been in place for 5+ years. Our policies are located in several spots including the links at the bottom of each webpage, the drop down search menu and under the ******************** tab on all products. We understand that this policy may be unfamiliar to you and wish that we had the capabilities of larger stores, but since we are a smaller, sister-run company, we had to enforce some stricter return policies due to the rampant issue of unsustainable returns being sent back in worn or damaged condition. We understand that not every return may fall under this issue, but enough do occur day-to-day that we instated this blanket policy that applies to all items and returns. Please email us if you have further questions or concerns for our team!

• Review fromSara S

  Date: 07/07/2025

  1 star
  Hard to return or exchange. Offer only store credit. Will never order from Balticborn.

  Baltic Born

  Date: 07/09/2025

  We apologize for any frustration or confusion caused by our official return policy. We accept returns on eligible items for 30 days after delivery! Returns are for store credit only, per our official return policy in effect since January 2020. We apologize if our policy caught you off guard, and please don't hesitate to reach out for information, advice, or product recommendations.

• Review fromKimberly W

  Date: 06/22/2025

  1 star
  This company deceptively allows you to order dresses online without warning you that they don't accept cash returns. The only option is store credit! It seems like they should have to disclose that to customers. I am disgusted. I only gave one star because I couldn't leave 0.

• Review fromLauren M

  Date: 06/19/2025

  1 star
  Im extremely disappointed with Baltic Born and will never be shopping here again. Be warned: they do not issue refunds under any circumstances only store credit. This was not made clear at checkout, and it feels intentionally deceptive.I placed an order expecting a standard return process like any reputable retailer. Only after trying to return the item did I discover the harsh and inflexible return policy buried in the fine print. Had I known upfront that Id be stuck with store credit, I never would have made the purchase.Their lack of transparency and customer-first values is a huge red flag. There are too many great companies out there with fair policies and better customer service save yourself the frustration and shop elsewhere.

• Review fromAmanda M

  Date: 06/02/2025

  1 star
  I was very hopeful to try this company after receiving so many ads for their beautiful dresses. I was encouraged to see their hassle free return policy and figured I had nothing to lose by ordering 4 dresses in 2 different orders. I'd try them and if I wasn't happy, I'd get my money back. Little did I know that their return policy is not a return policy at all. During the return process there was even an option to select for a full refund but did I was unable to select this as a valid option-I thought it was a technical glitch. Turns out it was all a trick! Instead, I wrote a note on my return slip indicating I would like a full refund. 10 days later I receive a store credit via email. Emails to customer service have gone unanswered for 4 weeks. Way to pull the wool over consumers eyes with your unadvertised "no return" policy. Sure, its in the *** but this is false advertising. I'm now out close to $400 on clothing I do not want, a credit I will not use. I should have checked BBB reviews before purchasing. Worst company ever. Worst customer service ever. 0 out of 10 recommend.

  Baltic Born

  Date: 06/03/2025

  Hi ******! We're so sorry if our email from May 25th didn't get to you easily, but we just replied to your email sent yesterday! Please let us know if you have any remaining questions or concerns and we're so sorry that our policies caught you off guard on this first order!

• Review fromEmily F

  Date: 05/30/2025

  1 star
  The dresses are beautiful but the customer service is terrible. I will not be ordering from here again and have ordered from here for several years but unfortunately the customer service team is rude and not helpful.

  Baltic Born

  Date: 06/03/2025

  We apologize for any offense that you've taken from our interactions, because that of course is never our intention! We have found that it is usually better for us to provide more details than not. Again, we apologize for the tone that came across! We provided more detail via email yesterday and if you have any remaining questions or concerns, please let us know!

• Review fromGail A

  Date: 05/27/2025

  1 star
  worst customer service and return policy. It takes 10 days for them to receive the item then another 10 days to get store credit. The customer service does not respond to email. Buyer beware. Do not order from this site unless you have money and time to waste.

  Baltic Born

  Date: 05/28/2025

  Oh no! We replied to your email and were in contact with you back and forth since May 11th! We're sorry if you didn't receive our most recent reply! Although we have big goals with our companys growth, we are unable to offer the most flexible policies possible, similar to those of larger corporations in todays market. As we continue to grow our business, we hope to be able to make adjustments to our practices and truly take this, and all customer feedback to heart!

• Review fromPhil D

  Date: 05/17/2025

  1 star
  DO NOT buy clothing from this company. We never received our order and then when asking for a refund, we went on this month long journey of back and forth of failed promises. They finally refunded 20% of the order, then another 40%, and now a month we are still shorted he final 40%. Worthless customer service with just template email responses and no way to talk on the phone. Do not waste your time or $$

  Baltic Born

  Date: 05/20/2025

  Hi ****, we're sorry to hear this and unfortunately couldn't find the email conversations between us with the email provided on this review! Were you emailing ********************************* If not, please reach out as that is our only customer support email! If that was where you were being helped, we're so sorry that we weren't able to complete the exact request. We do our best to provide a quality customer service experience, while still being sure to abide by our store policies and procedures, especially our shipping and shipping warranty related issues.

• Review fromDesiree B

  Date: 05/17/2025

  1 star
  The return policy at Baltic Born needs serious improvement. I understood ahead of time that refunds are only issued as store credit, but from their website thought I would be able to do an exchange - when I went to initiate the exchange, I was only given an option to return it. Its unreasonable that theres no option to exchange an item for a different size, forcing customers to return an item, wait for store credit, and then repurchase the correct size is inefficient and unnecessarily frustrating. A basic exchange option would go a long way in improving the customer experience.They claim their small business size prevents them from offering refunds to the original payment methodbut that doesnt justify penalizing customers for the reality that bodies vary and not everything will fit as expected. A customer-friendly policy should reflect that. I have emailed them but based off other reviews and the fact they don't have a dedicated email for customer service, it may take awhile to have this issue resolved. I've shopped with other small brands that handle returns and exchanges far more thoughtfully.

  Baltic Born

  Date: 05/20/2025

  Hi there! It looks like our team shared a "quick exchange" short cut with you via email yesterday. We apologize for any inconvenience with our policies as we do list them in several different locations on our website for customer reference! Please let us know if you have any questions about the email we sent you! <3