Complaints

This profile includes complaints for Kin Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kin Home

  Lehi, UT 84043-1676

  
• 

  Kin Home

  2578 W 600 N Ste 100 Lindon, UT 84042-1260

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their sales team flat-out lied to us. We were told we’d receive a $12,000 tax credit to apply toward the loan, keeping our monthly payments manageable. They never mentioned that not everyone qualifies. Surprise—we didn’t qualify for the $12,000. Now our payment is jumping from $183/month to over $250/month.
  
  They also told us we could pay the loan off early by making extra payments toward the principal. Another lie. All our extra payments were applied to interest. When I called to ask why, they said we “should have read the contract more carefully.”
  
  We took out a $53,400 loan with ENFIN. After a year of payments, the balance is still $52,900. Practically nothing has gone to the principal.
  
  This is predatory, dishonest, and unethical.

  

  Business Response

  Date: 07/21/2025

  Thank you for reaching out and sharing your concerns. We understand how frustrating and disappointing this experience must feel, and we take your feedback seriously.
  
  Regarding the federal tax credit, we want to clarify that, as stated in your agreement with Kin Home, we do not guarantee eligibility for any tax credits. The availability and amount of the tax credit can vary based on each individual's tax situation, which is ultimately determined by the IRS. While our team may discuss the potential benefits during the sales process, eligibility is not assured, and this is clearly outlined in the contract you signed.
  
  As for loan payments and interest allocation, the loan you obtained through ENFIN is a third-party financial agreement, and the terms—including how payments are applied and early repayment conditions—are governed by ENFIN’s policies. We always encourage our customers to review all financial agreements carefully and to reach out directly to the lender with any questions regarding their loan structure.
  
  We understand your concerns and regret any confusion that may have occurred during the process. Transparency is important to us, and we are committed to improving communication to help avoid misunderstandings like this in the future. If you have any further concerns regarding your solar you may reach out to our support team directly through email: [email protected]

  Customer Answer

  Date: 07/22/2025

  
  
  Complaint: 23627018
  
  
  
  I am rejecting this response because: the salesman walked thru the contact with us on a tiny tablet and ignored the important information and then fed us a load of lies on the rest. We felt duped and taken advantage of because I didn’t realize you train your sales reps to lie and not explain the details. He told us we would infact get the 12k credit, there was no explanation that we may not qualify. He ran thru the contract so fast that we just trusted his knowledge. I know we have a contract but it would have taken us days to dissect it and he couldn’t leave his tablet with us. So we were ultimately pushed into signing it. However, never did I think he lied or withheld any info. Which he most certainly did. 
  
  
  
  Sincerely,
  
  
  
  **** ********

  

  Business Response

  Date: 07/23/2025

  We truly understand how upsetting this experience has been for you and that you feel misled during the sales process. We never intend for any customer to feel pressured or misinformed, and we are sorry to hear that this has been your perception.
  
  While we regret that the presentation of information may not have met your expectations, we do want to clarify that all key terms and details were included in the contract that was reviewed and signed. As a company, we are obligated to follow the terms of that agreement, and based on our records, we have fulfilled all of our contractual obligations.
  
  Regarding the removal of the panels, we are unable to accommodate this request. Once installed, the system becomes a part of the property and is subject to the terms agreed upon in the contract.
  
  Again, we’re sorry that your experience has led to these feelings, and we appreciate you bringing them to our attention.

• Initial Complaint

  Date:07/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales person knocked on my door this evening. His name tag said “**** ********” and he wore a white shirt with KIN embroidered in black on the left front of the shirt. I asked multiple times what he was selling or why he had knocked on my door. After giving evasive and roundabout responses, I asked if he was there about solar panels and told him that other sales people had already been to my house about that and I wasn’t interested. He then stated that he was, in fact, there to tell me about solar panels. But he also told me that the company he represents is different because I would not have to pay any money up front and I would qualify for tax credits that would actually make it so I get money back. I told him that I was not interested. He said it didn’t really seem like I was paying attention to anything he was saying and then asked me if I just hated solar panels. I told him that I don’t hate solar panels. I told him that I had already told him multiple times that I was not interested and he was still standing on my property. He told me that he would come back at a better time.

  

  Business Response

  Date: 07/17/2025

  Thank you for bringing this to our attention. We sincerely apologize for the experience this individual had with one of our representatives. At Kin Home, we take concerns like this seriously and hold our team to high standards of professionalism and respect—especially during door-to-door outreach.
  We’ve identified the representative mentioned and have addressed this matter directly with him, reiterating our strict expectations around respectful engagement, transparency, and honoring a homeowner’s request to end a conversation immediately. Comments perceived as dismissive or persistent are not in line with our training or values.
  We are reinforcing training company-wide to ensure that no future homeowner feels uncomfortable or pressured during any interaction with our team.
  We regret that this visit left a negative impression and appreciate the opportunity to course-correct. 

  Customer Answer

  Date: 07/18/2025

  
  
  Complaint: 23600132
  
  
  
  I am rejecting this response because:

  Kin Homes did not adequately address the problematic business practice of a door-to-door salesperson making false claims and misleading potential customers. Telling someone that they will qualify for a tax credit or that they will get money back is misleading. Reputable companies don’t need to mislead people in order to sell their products. 

  
  
  Sincerely,
  
  
  
  ***** ****

• Initial Complaint

  Date:06/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern, I had my panels installed mid year of 2023. It was a very up and down process that was eventually completed. Now the second rainy season has hit and I'm developing roof leaks around the mounting hardware on the solar panels. I have slight drywall damage occurring due to daily rains and I'm unsure what to do. I have the 25yr warranty its very upsetting. I always promote your product but now I'm reluctant to do so. My home was finished being built at the beginning of 2023 so my roof on its own shouldn't be the problem. From what I can see the shingles were smashed due to the brackets being super tight and the black sealant looks to be wearing away around the brackets. Please help before this continues to worsen!

  

  Business Response

  Date: 06/30/2025

  Kin Home is able to provide the necessary support to get this repaired. We had not received any prior communication from the customer regarding the leak issue he has experienced now so we could not dispatch our crew but now that we are aware of it we will be scheduling them to head out and confirm the issue is being caused by the solar installation and if it is we will also handle the repair. 

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kin Homes installed solar panels in July 2024. On May 10, 2025, I received notification from Enphase that the panels had ceased generating electricity. I have contacted Kin Homes several times and have been told via emails that someone would be contacting me within the next few days. That never happens. I have spent $32000+ on these panels and they are totally worthless at this point.

  

  Business Response

  Date: 06/30/2025

  Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience this issue caused you. At Kin Home, we take system performance and customer satisfaction very seriously, and we regret that your experience fell short of our standards.
  We understand that your Enphase system stopped producing on May 10, 2025. After further investigation and coordination with our service team, we were able to resolve the issue, and your system was successfully brought back online as of June 18, 2025.
  We understand how important timely communication is, and we’re actively working to improve our internal processes so delays like this don’t happen in the future. Your feedback is invaluable, and we appreciate your patience as we worked toward a solution.
  If you have any further concerns or need additional support, please don’t hesitate to reach out to us directly at ********************
  Sincerely,
  Kin Home Customer Experience Team

• Initial Complaint

  Date:06/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continued harassment by door to door sales people despite communication on multiple occasions that we are not, and never will be, interested in their services. I have asked to be removed from their sales list but the harassment continues.

  

  Business Response

  Date: 06/09/2025

  Thank you for bringing this to our attention. At Kin Home, we pride ourselves on being respectful guests in the communities we serve, and it’s extremely important to us that our outreach efforts are thoughtful, professional, and welcome.
  We’re truly sorry to hear that our team has continued to visit your home despite your previous requests. This is not reflective of the standards we hold ourselves to. Our solar representatives are trained to be courteous and attentive, and we regret that your address was not properly removed from future outreach.
  We’ve now taken steps to ensure your home is permanently added to our internal Do Not Knock list, and we’re following up with our field teams to reinforce the importance of respecting homeowner preferences. Your feedback helps us improve, and we’re grateful you took the time to share it.
  If there’s anything more we can do to make this right, please don’t hesitate to let us know.
  Warm regards,

  Customer Answer

  Date: 06/09/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January of 2024, a representative from Kin Home (His name was ****) approached my family despite a clearly visible "No Soliciting" sign on our door. The salesperson ignored it, stating “I’m not selling you anything,” then proceeded with an aggressive and high-pressure pitch that made us feel he wouldn’t leave until we agreed to the solar panels.
  
  We were promised our combined solar and power bill would not exceed $350/month. In reality, we’ve been paying nearly double. The rep also told my wife that during a power outage, the panels would continue to supply power—this was false. We were misled on multiple fronts, including assurances that the solar loan could be transferred to a future buyer. Now that we are trying to sell our home, we’ve been told the buyer cannot assume the loan and we must pay it off entirely.
  
  I’ve contacted Kin Home multiple times, but they claim it’s no longer their responsibility and directed me to the lender, EnFin. EnFin refuses to assist, saying there’s nothing they can do unless the loan becomes delinquent.
  
  This situation has placed a financial and emotional burden on my family. We’re paying for a system we don’t benefit from in a house we no longer live in. The sales tactics used

  

  Business Response

  Date: 05/01/2025

  Thank you for reaching out and sharing your experience. I want to begin by sincerely apologizing for the frustration, confusion, and stress this situation has caused you and your family. Your concerns are absolutely valid, and I want you to know that we take them seriously.
  

  While the solar loan is managed by EnFin and we unfortunately do not have the authority to modify loan terms, I would still like to assist where I can. Regarding the high utility bills you've been receiving, I’d be happy to perform a full system performance audit to ensure your system is operating as expected.
  

  To get started, please email us copies of your utility bills covering the 12-month period following your Permission to Operate date on 3/20/2024. Once received, I’ll review the data and provide a detailed report on your system’s production and how it aligns with your usage.
  

  Thank you again for your patience, and I look forward to helping you get the clarity you deserve.

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started this process in June of 2024. There are several issues with this company, but you unfortunately limit the number of words you can use to describe your experience so I will focus on the last piece I am waiting on to be resolved. Other serious complaints are the complete disregard for the customers time with 2-3 weeks between responses and not having any clue that they owed me ***** that they wrote into my loan. The main issue and complaint now is with receiving the ***** reimbursement check. After they finally located where it showed I was owed ***** I was told by the director that she was waiting on approval and then it would be sent. That was the middle of February. I never heard back. I then reached out 3 weeks later to check in. I got a response a week later stating "It looks like were ready to move forward with the tree trimming process. I will be submitting a request to have a check sent to you for $*****.00 to cover the tree removal". It was then 3 weeks before I reached out again. This time, the message I received was "Were currently working on getting the $***** reimbursement for the tree removal sent to you by the end of next week". I have been told three different times the money was being sent or approved. I am constantly met with repetitive responses after weeks of no contact. I would like the ***** that was put into my loan to use it for what it was given to me for.

  

  Business Response

  Date: 04/17/2025

  Thank you for bringing this to our attention, and we sincerely apologize for the delays and miscommunication you've experienced throughout this process. We understand how frustrating its been to wait for clear answers, and were committed to making things right.
  We can confirm that the $4,500 reimbursement check is set to be processed next week. We recognize this has taken longer than it should have, and were actively working to prevent these kinds of delays moving forward.
  This amount was included in your loan, and once the check is issued, its completely up to you how the funds are usedwhether for tree removal or otherwise. Our priority is ensuring that you receive the reimbursement as promised.
  We truly appreciate your patience and are here if you have any further questions.

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23214292
  
  I am rejecting this response because:
  

  Good morning, 

  
  

  I am reaching out because I filed a complaint again Kin Home, my complaint was assigned ID ********. The business responded that the check would be sent out by the end of next week, and according to the email that timeline would have them sending the check by 4/25/2025. I have yet to receive the check a week and a half later. 

  
  

  How do I go about checking in with a complaint to make sure what was said is followed through with?

  Sincerely,
  
  **** ******

  

  Business Response

  Date: 05/28/2025

  Thanks so much for your continued patience. I can completely understand how frustrating this has been, especially with the long gaps in communication and the confusion around your $4,500 reimbursement. I'm really sorry for all the back-and-forthits not the experience we want you to have.
  Right now, theres a bit of a delay on our end due to some internal processing issues related to how certain loan-related funds are released. Its taking a little longer than we expected to get everything finalized, and I wish we had been clearer about that sooner.
  That said, we are actively working on it and making sure it gets resolved as quickly as possible. Ill be keeping an eye on it personally and will check back in with you by Friday, May 30 with a solid update.
  Thanks again for your patience and understandingwe really do appreciate it.

  Customer Answer

  Date: 05/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution will be satisfactory to me when it is followed through with.
  

  Thank you for the response and I look forward to hearing from you May 30th, 2025. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:04/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today's date 4/13/25 Door to door sales people continue to harass us by continued approaches to our home after I contacted the company at least twice requesting they not come to our home.

  

  Business Response

  Date: 04/17/2025

  We sincerely apologize for the continued visits to your home after you requested otherwise. This is not the experience we want anyone to have with our team.
  We take your concerns very seriously, and weve now flagged your address in our internal system to ensure no further door-to-door representatives approach your home. Weve also reiterated to our sales team the importance of honoring all do-not-solicit requests promptly and respectfully.
  If there is anything further we can do to make this right, please dont hesitate to let us know. Again, we truly regret the inconvenience and frustration this has caused.

  Customer Answer

  Date: 04/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ***

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I install solar with kin home 2024. on January 2025 the system was not working at all. I called kin home and they told me they don't have any service tech available in **********. for almost 2 months they never called me back and I called them multiple time, they still told me that they don't have anyone can come and fix the problems. I paid monthly loan for his solar and utilities bill. if this problem can not solved , I would like to file a law suit for my money and right.

  

  Business Response

  Date: 03/20/2025

  Thank you for bringing this matter to our attention. We're truly sorry to hear about your experience, and we understand how frustrating this situation has been.
  In order to thoroughly review your claim and provide the appropriate resolution, we kindly ask that you provide the service address or the full name associated with your project. This information will allow us to locate your account and investigate the issue further.
  Wed also like to assure you that we have service technicians available for scheduling each week, and we are committed to resolving this as quickly as possible. Additionally, we would appreciate the opportunity to better understand what caused the delay in your service so that we can improve our processes moving forward.
  Please reply with the requested information at your earliest convenience, and we will prioritize your case accordingly.
  We appreciate your patience and look forward to working with you to resolve this.

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised that I would be producing 104% on my energy needs for my small home. There is a large tree in the neighbor's yard that I had many concerns about. After limbs were removed, I still felt that there would not be enough exposure. Again, I was "guaranteed" 104% production. As it is I have barely gotten 50% with 18 panels on my roof. When I contacted Kin I was upset because now not only do I have a high payment for the panels but FPL bill that was barely moderated. I asked to have them removed since the work was "guaranteed", this was refused. I asked for alternatives and was told they would talk to the neighbor to have further limbs removed at my expense. There was a response about adding further panels but no details on when, how many or what cost. Then again, I reached out and have been continually told the matter is under investigation, but I am yet to get any kind of response to my emails of to my issue. This has been happening since August 2024.

  

  Business Response

  Date: 01/15/2025

  We spoke with ***** on January 15, 2024. We agreed to return to review the annual production after a years worth of production has been captured , and offer a portion toward the tree trimming to further assist with increasing the production if it does not meet annual production estimates. 

  Customer Answer

  Date: 01/16/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******