Business ProfileforSafe Streets USA, LLC

I ordered ADT security services on 3/14/2024. I previously spoke with a representative who quoted me $99 for installation with a 3 year contract. Upon installation, the installer charged my account over $600 for unknown reasons, which I disputed with the company customer service. The installer came out on 3/15/2024 to remove all extra services but charged me another unknown service fee for removal. When I texted the I staller he said the charges should not have happened and that he would open a complaint with his manager. I am now on hold waiting for the opportunity to cancel service due to their lack of disclosing the real upfront costs of the security alarm and I cannot get a hold of anyone to ensure their 3 day cancellation policy is adhered to. I’ve been on hold an in queue for a return call for more than an hour. I also did not receive any paperwork to retain for my records regarding the transaction details! I would like a full refund due to the dishonesty of their representatives. My account has been drafted for almost $800-$900 as of today, and that was not the agreement that the first representative talked to me about. The final amount is not known because they continue to add additional charges to my account without explanation or documentation of the transactions!