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Business Profile

Property Management

PMI of Utah, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ~ Poor maintenance turn around time for tenant (all my three requests took weeks, multiple visits, even over months to resolve
    ~ Keys dropped off at a UPS store, they claim they never received them, another $500 from deposit
    ~ Cleaned place better than move-in still charged another $500 for cleaning
    ~ Painted closet door that was bad already when moved in, another $500 from the deposit
    ~ Didn't pay the remaining $100 deposit refund after 30 days even I provided refund info the day after moving out.

  • Initial Complaint

    Date:08/02/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been paying rent for a property through this leasing agency for the past year. There have been many issues with this company. This includes a lack of Ethernet access (even though I pay for internet access) due to using a single internet company for three different units and only having a modem in one of the three units. Additionally, the rental property was deemed illegal by the city as it did not have proper fire exits, utility separation, electrical breaker separation, HVAC separation, etc. Once this was deemed, the rental company completely went AWOL, not responding to messages sent by myself and other renters in the building. The first contact we had was on the day they shut off our internet service, telling us we had to move out by the end of the month (in 29 days) and our lease would not be renewed.

  • Initial Complaint

    Date:08/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    we're are renting from this company and we haven't had A/C all Summer, the company trying to repair the A/C asked *** to change the entire unit and they went against it, they are changing part by part without making it work. they first time they changed the Evaporator Coil and it worked for a week then the blower went out, they changed that a month or so later then they said another part went out, and we're still waiting on that, with temperatures over 100 degrees this place feel like an oven, and when i call the leasing office they don't care they refer me to maintenance and when i they say they'll call me back and never do.

    Business Response

    Date: 08/15/2023

    We are doing everything in our power to get this situation resolved.  Unfortunately, the part that we waiting on won't be available for another week.  We have no control over this, as soon as the part comes in we will schedule someone to go over and replaced it.  It is the blower motor that has gone out, and this does not warrant replacement of the entire unit.  We are truly sorry that the tenant is suffering due to the heat, however as stated we are doing everything we can to get the situation resolved.  

  • Initial Complaint

    Date:10/11/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a condo on 10/7/22 this company had listed as of 9/21/22. I was told the unit was available and to submit an application which I had to pay for and I would have an answer in 1-2 days. As of 10/11/22 the company was still asking for me to sign documents and I never received any other sort of communication to tell me weather or not I was approved so finally I reached out only to find out the unit was no longer available. I've looked around and there are a lot of other people with the same complaint. They leave listings up to collect application fees

    Business Response

    Date: 11/09/2022

    In review of *************** application I have found that he applied for the property on Friday the 7th of October. At the time of his application, we did not have any finalized or approved applications for the property so requested he get his documents filled out in full so we could process and approve asap. Unfortunately, there was a delay in receiving the complete documents from *********** and in that time another applicant was able to submit all of their required docs and were approved late afternoon on October 11th. Had *********** completed his application without delay he would have been reviewed and approved (if all requirements were met). I have attempted to contact *********** multiple times to discuss a resolution but have not been successful 

PMI of Utah, LLC is NOT a BBB Accredited Business.

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