Reviews

Review Details

• Review fromMichael B

  Date: 09/06/2023

  1 star
  Can you post a 0 star review? I would if I could. I lived in a house in **************** with two roommates. We lived pretty clean and I made SURE that when I moved out, I left it in great condition. And then we were charged $2370 in excess of our security deposit. I would challenge ANYONE to find issues with the state we left the house in.But somehow they found a reason to charge us $875 for landscaping (we mowed and edged regularly), $845 for a FULL house cleaning (we cleaned EVERYTHING), and $1820 for repairs/painting (including an hourly "regular labor" rate of $77/HR for 16 hours of labor and all of the missing and damaged things that were issues before we moved in) Honestly, what repairman can charge $1200 for 2 days of work?On top of it all, once they sent us the invoices, they gave us only 1 week to review the charges, submit any disputes, and pay the charges before they would hand it off to collections and tack on an additional 40% in attorney fees. When you're not sitting idly by waiting for unannounced charges from the last place you lived, you're not available to suddenly dig up evidence as to why you don't owe $2000 to a property manager with attorneys sitting on standby. They strong-armed me into paying before I could even think. Plus, I'm not in the state anymore so the idea of going to small-claims court to go over what reasonable landscaping and house-cleaning should cost isn't an option. And they know that.Obscenely unethical and perverse property management who takes advantage of people who don't have time, energy, resources, or knowledge to fight back.

  MAXX Property Management

  Date: 09/07/2023

  *******, we take feedback seriously and appreciate the opportunity to address your concerns. We're genuinely sorry to hear about your negative experience during your tenancy with us. Our goal is to maintain a high standard of living for all of our tenants and ensure the properties we manage are well-maintained. We have a dedicated team responsible for conducting thorough inspections at the end of each lease agreement to assess the condition of the property. These inspections are conducted in accordance with the lease agreement to determine if any charges are necessary to bring the property back to its original condition. Regarding the charges you mentioned, we understand that disputes can arise, and we are committed to addressing them fairly. Our charges for landscaping and cleaning are based on the condition of the property at the time of your move-out, as compared to the condition when you initially moved in. We rely on these standards to ensure a consistent living environment for all of our tenants. The hourly labor rate you mentioned is determined by the prevailing market rates in the area for skilled labor, and we strive to provide transparent and competitive pricing for any necessary repairs or maintenance. Our aim is to provide a positive and harmonious living experience for all our tenants. We regret that your experience fell short of that expectation, and we appreciate your feedback as it helps us continually improve our processes and services. If you would like to discuss your specific case further or have any additional concerns, please feel free to reach out to our customer service team. We are here to assist you and address any questions or issues you may have had during your tenancy. Thank you for sharing your experience with us, and we wish you the best in your future endeavors. Best, *******

• Review fromDiane A

  Date: 08/13/2023

  1 star
  I dont understanding why legal action has not been taken to stop this company from continuing to abuse its tenants! We are senior first time renters in an ADA ********** We had automatic payments and never a complaint against us. We where going into our third year when **** notified us that they where not renewing our lease..and by law they do not have to give any reason! We where never very happy with the poor management; but, moving at our ages is very difficult and expensive.We spent the next month repairing nail holes from pictures, bought paint, rollers, sand paper and brushes and got ready to move out. We followed the move out checklist to be sure we did everything on it. When we moved out, everything was cleaner and better than when we took occupancy. We took pictures and made sure we had witnesses there the day we moved. Out of the $1200.00 security deposit we where refunded $82.00! When we protested and sent our pictures, they sent their pictures. Ridiculous! A few clean baggies forgotten in a kitchen drawer and a roll of paper towels under the bathroom sink! The cleaning invoice from ************************ for ****** are u kidding me! Repair fees for touching up baseboards and doors and a additional charge to the carpet cleaning for stretching the rug! I am definitely taking this company to small claims court with my pictures and witnesses. Maxx needs to be stopped and only we can do it. Stand up for yourself and fight them.

  MAXX Property Management

  Date: 08/14/2023

  Thank you for sharing your experience, and we appreciate your feedback. We're genuinely sorry to hear about the challenges you faced during the move-out process. We value the satisfaction of all our tenants, and we want to apologize if your experience did not meet your expectations. We understand that moving can be difficult, and we appreciate your efforts to ensure the apartment was in good condition for the next tenant. We have specific guidelines in place to maintain cleanliness and satisfaction for everyone. However, we recognize that there might have been differences in interpretation during the move-out inspection that led to the charges incurred. We encourage open communication and constructive dialogue to address any discrepancies or concerns you have about the move-out charges. Your feedback is vital for our continuous improvement, and we're here to work together toward a resolution. Thank you for considering your options and seeking a resolution that feels right for you. If there are more details you'd like to discuss, please feel free to reach out. We value your insights and want to ensure a positive experience for all our tenants.Thank you, MAXX - Customer Relations Team - **************

• Review fromGarron C

  Date: 07/30/2023

  1 star
  Never before placed a review. My wife and I had lived here for almost 4 years. Always paid rent on time. Hard part with everything being so expensive its easier to stay even when theyve upped the rent a lot. Even if youve lived there awhile. Youll save if you sign early. Its $25 off basically. When we had an inspection that they do annually the inspector asked when she was due and could clearly see my wife was very pregnant and due any day. Then 3 days after we brought home our newborn, we get an email saying they wont let us renew our lease and it was non negotiable. So we felt like there was nothing to do. Over the years they sent us wrong filters for the ac units. Could never get anyone to come out and fix things. Other than the one time they came out to fix the microwave. *** personally paid for and replaced myself, since never being able to get ahold of them. The door bell chime, drywall that was falling apart and paint Door stoppers they broken and caused holes in the way, water spout screens, thermostat which broke a week after we moved in and got a new unit 4 months later. Carpet poorly installed pulled off the tacks and anytime we rearranged furniture put tear or put holes in them. One spot is a perfect square like was patched, but again poorly. Naturally gets worse over the years but cant trust them to do anything, Dry wall cracks base board warped, water damage in some areas. 4 months weve asked for a vent cleaning service and got nothing. hoa sucked they never took care of anything, but remind us to try to fix it ourselves before putting in a request or we will be charge the bill, luckily Im well rounded in stuff like that but there are people that arent. We watched our family members two cats for a couple days and they saw & told them what was going on and was fined $500 for that incident! This company is a scam and shitty! ZERO STAR REVIEW! Glad to not be renting from that company anymore. Not looking forward to the final bill they send.

  MAXX Property Management

  Date: 08/01/2023

  Dear ******, 
  We appreciate you taking the time to share your feedback with us regarding your experience as a tenant in our property. We value the opinions of our tenants and continuously strive to improve our services and policies based on constructive feedback. 

  
  Regarding the lease renewal issue, we want to clarify that our lease agreements are typically subject to certain terms and conditions, and renewal decisions are made after a thorough evaluation of various factors. These may include lease compliance, property condition, and other administrative aspects. It is essential for us to ensure the well-being and satisfaction of all our tenants while maintaining the integrity of our rental community. 

  
  We deeply regret any inconvenience you experienced with maintenance requests. We take maintenance concerns seriously, and we apologize for any lapses in communication or responsiveness you encountered. We encourage tenants to report maintenance needs through our designated channels, allowing us to resolve matters as swiftly as possible. 

  
  Regarding the animal policy and ********************** (HOA) guidelines, these are put in place to ****** a harmonious living environment for all tenants. We strive to maintain a clean and safe community and acknowledge the importance of upholding these standards consistently. We understand that enforcing such policies may sometimes lead to disagreements, and we aim to handle such situations with fairness and understanding. 

  
  We are actively reviewing our policies and procedures to ensure better communication, responsiveness, and overall satisfaction for all our tenants. We hope you understand that our goal is to provide a comfortable and enjoyable living experience for everyone in our community. 
  We wish you all the best in your future endeavors and appreciate your time with us. If you have any further concerns or questions, please feel free to reach out to our customer service department, and we would be happy to assist you. 

  
  Thank you, MAXX - Customer Relations Team at ************** 

• Review fromMcKayla S

  Date: 07/23/2023

  1 star
  Maxx property is the absolute worse they do not care about their tenants and will take every ***** they possibly can from you. We had our roof start leaking in November and again in the same spot in January. My husband went into the attic per instructions from ***** the maintenance coordinator who said it would not hurt to place a bucket under the leak to prevent any further damage. He found multiple spots of sheet rock covered in black mold. With how much mold we found we suspect it was there before we moved in. The office would not let us leave we tried to work out a walk away agreement with them, we explained my husband is asthmatic and that we were concerned for our own ***** and safety but they did not care. We continued to live there during the demolition and removal of the mold and lived without multiple sections of our walls and ceiling for a couple months before it was fixed. If you, a friend, or a loved one is considering Maxx property run far away. No one should have to go through and be treated the way were.

  MAXX Property Management

  Date: 07/25/2023

  *******, we apologize for the negative experience. We take all feedback seriously and strive to provide the best possible living experience for our tenants. We want to assure you that all reviews posted on our platforms are from genuine tenants. However, we acknowledge that not every tenant's experience will be positive, and we regret that we could not meet your expectations. We understand the seriousness of the roof leaking and mold issues and apologize for any inconvenience caused. Our maintenance team works diligently, but we fell short in this case. Your health and safety are paramount to us, and we are continuously working to improve our processes and communication. If you have any further issues, please do not hesitate to reach out to our MAXX - Customer Relations Team at **************.

• Review fromDrew P

  Date: 07/19/2023

  1 star
  Shittiest property Ive ever contacted to try to rent from in my entire life. Added mine and my husbands SHARED debt together so we were showing the same debt twice and used that to say we dont qualify. Will ignore you, ask for documents that they lost MULTIPLE times, will lie to you about what the qualifications are, will ignore phone calls when you ask for clarification and keep handing you off to different people so you never actually get a resolution. SCAM SCAM SCAM.

  MAXX Property Management

  Date: 07/21/2023

  Dear ****, We deeply regret the negative experience you had with our property management services. We want to extend our sincerest apologies for any inconveniences and frustrations you encountered during your rental application process. It is disheartening to hear that your shared debt was mishandled, leading to a misunderstanding of your qualifications. We understand the importance of accurate and fair evaluation, and we acknowledge that we failed to meet these standards in your case. We are truly sorry for any delays caused by document mishandling. Our team is continuously working to improve our processes and ensure that documents are handled with utmost care and efficiency. The lack of communication and unresolved issues you faced are not reflective of our usual standards, and we apologize for the inconvenience this caused. We take your feedback seriously, and we want to assure you that we are investigating the matter thoroughly to prevent such situations from occurring in the future. Our goal is to provide transparent and helpful assistance to all our clients, and we acknowledge that we fell short in your case. While we cannot change the past, we genuinely hope you will consider giving us another opportunity to make things right for you. Should you wish to discuss your concerns further or explore future possibilities, please don't hesitate to contact us directly. Our team is committed to addressing your needs and providing you with the service you deserve. We are here to assist you further or address any other concerns you may have. Please feel free to reach out to us anytime, as our team is available and ready to take your call. Thank you for choosing MAXX - Customer Relations Team at **************

• Review fromBianca P

  Date: 07/18/2023

  1 star
  I am writing to warn ANY POTENTIAL TENANTS of the safety concerns within the ******************** community. I had an incident at the pool on 06.27.2023 in which I had been threatened by multiple people (ALL CAUGHT ON CAMERA) and have left 6 voicemails for *************************** in attempt to get this issue resolved along with the fact they have charged their tenants for water leaks on property and refuse to make this right, THIS IS ILLEGAL! Now, here are previous ****** reviews 2-28-2023: This is day 21 since my FOURTH call about my dining room light not working. Unfortunately, this is not out of the usual as they have a revolving door for the maintenance crew and it is beyond frustrating because i pay my bills on time but dont get the amenities that I pay for or the maintenance. I have been unable to use my dining room light for OVER 2 months now. It's fair to expect better. EDIT 7-20-2021: In response to the reply to my review (posted on 7-19-2021), I was in there on May 26th, 2021 and spoke with **** and ****** about the money concerns after sending **** 3 emails in regards to this. By the way the lights haven't been on outside since it was brought to ***** direct attention last Thursday when I made my original review. This is BEYOND frustrating 7-15-2021: Definitely don't provide 5-star service at any capacity. Lights have been off outside my building and building across from me for a week now, since there was a BREAK IN at the apartment ACROSS the street. This is a HUGE safety concern for OBVIOUS reasons. This is my 3rd lease here and over the past year I have seen more Sheriff's cars than I can count at this point. They still OWE me MONEY and hunting down ****, the office manager, is the biggest task in getting this handled. I have sent MULTIPLE EMAILS, called, gone into the office and left messages in my attempts to get my money with NO Payment. They lack SIMPLE customer service until they need you to sign a lease so they can get commission

  MAXX Property Management

  Date: 07/20/2023

  Thank you for your feedback regarding our community. We take all concerns seriously and strive to provide a safe and enjoyable living experience for our residents. However, after investigating, we couldn't find any records of the individuals mentioned in your review, and it's possible that you may have confused our company with another. We apologize for any inconvenience and encourage you to share specific details at ************** with our MAXX Customer Relations Team to help us address the situation effectively. Thank you.

  MAXX Property Management

  Date: 07/20/2023

  Thank you for your feedback regarding our community. We take all concerns seriously and strive to provide a safe and enjoyable living experience for our residents. However, after investigating, we couldn't find any records of the individuals mentioned in your review, and it's possible that you may have confused our company with another. We apologize for any inconvenience and encourage you to share specific details at ************** with our MAXX Customer Relations Team to help us address the situation effectively. Thank you.

• Review fromAddie B

  Date: 06/28/2023

  1 star
  Any property overseen by MaxxPM is one to stay away from. They are unable to provide their residents with young children a safe environment. Even after being made aware of their residents recording into people's homes, and assaulting young children, they still allowed it to continue for at least a month. They also were aware of residents video-recording other residents (my family), then editing those videos to make it look like we were doing something wrong, and used those edited videos as "proof" to make us pay several hefty fines. Once I was able to get the accountant to admit in writing that she wasn't sure the videos were accurate, we were still not given the money we had paid back. This is not a family friendly company, and their properties are not safe for children.

  MAXX Property Management

  Date: 07/20/2023

  Ensuring a safe environment is of utmost importance to us. We prioritize the well-being of all residents and take allegations of assault, abuse, harassment, and inappropriate behavior seriously. If there are immediate safety concerns, we advise contacting the local authorities. Upholding lease agreements and policies for the betterment of all customers is integral to our business, and we are committed to fair issue resolution. We believe in our attempts to fairly negotiate and resolve issues. We apologize for any inconvenience and appreciate your understanding in this matter.

• Review fromAshley M

  Date: 06/06/2023

  1 star
  Moved in at the beginning of April, found out on 04/28 that our AC unit wasn't working. It took almost 3 weeks for it to get fixed. We had to stay in a hotel one night and couldn't cook multiple nights because it would get too hot to stay. We have a baby so this was very high priority. We were told multiple times that they would have a technician come out to fix the issue and then it wouldn't get fixed. Both of my boys could not sleep upstairs in their rooms because it was too hot. These are not livable conditions. Maxx talked with their corporate and attorneys and decided that $100 settlement was sufficient. They want us to accept the $100 settlement and sign a new lease releasing them of any wrongdoing. This does not even cover the hotel we had to get. The was a total of 13 units that were dealing with this same issue. And come to find out, they were only giving a select few a settlement piece. They weren't even offering it to everyone affected. They are not treating everyone involved equally. Do not rent from this company.

  MAXX Property Management

  Date: 07/20/2023

  ******, I'm incredibly sorry to hear about the extended wait time to fix your AC unit. It's concerning to hear that it took so long to resolve and that your living conditions were unacceptable for you and your family. We definitely understand how frustrating this experience must have been for you. We take this matter seriously and we would like to make this right. We will reach out to you directly so we can assist you in the best way possible. Thank you, MAXX - Customer Relations Team - **************

• Review fromKatie M

  Date: 06/06/2023

  1 star
  DONT and DONT AGAIN. **** has me bawling my eyes out this morning. I have never ever been late on my rent the whole time I have lived here. For some reason, my bank rejected and the bank has no record of it being withdrawn and ******* charged me $160 late fee, a rejection fee, and threatened to put a notice on my door if I didnt pay within an hour all while I was scrambling with the bank trying to figure out why the payment didnt get withdrawn. Terrible customer service and I have never been treated like this anywhere I have rented.

  MAXX Property Management

  Date: 07/20/2023

  I deeply apologize for the distressing experience you encountered with your recent rent payment. As your property manager, I understand the importance of seamless transactions and excellent customer service for all our tenants, including yourself.I want to assure you that we take your concerns seriously, and we are actively investigating the payment issue to determine why it was rejected by your bank. We value your tenancy greatly. It is our policy to manage late payments, but we also understand that unforeseen circumstances can occur. As such, we will review our procedures to ensure greater understanding and flexibility in such situations.Additionally, I apologize for the unsatisfactory customer service you experienced with ****. This does not reflect the level of service we strive to provide, and we will address the matter with our staff to ensure more compassionate and empathetic interactions in the future. We are committed to resolving this matter promptly, and we encourage you to get in touch with us so that we can work together to find a suitable resolution. Your satisfaction as our tenant is of the utmost importance, and we want to regain your trust in our property management services.

• Review fromAmelia M.

  Date: 05/31/2023

  1 star
  Cannot say this loud enough.. LISTEN TO THE BAD REVIEWS ANS STAY AWAY. We lived there for 2 years and were great tenants. We always paid on time, took care of our townhome, never had complaints, and put in minimal maintenance requests (because they never can fixed stuff anyways or gave you a hard time). The entire time we lived there, they sent out rude snarky emails and cancelled my maintenance requests without reaching out. They do not care about you at all. They are money hungry and fine you for everything they can. The day after Christmas, they fined ** $50 cause a box fell out of the dumpster. (Clearly the dumpster was overflowing from Christmas) We asked for a warning since this was our first offense and they said absolutely not. Then they fined ** another $50 after our yearly inspection because our air filter wasnt clean enough. They fined us after the guy said we passed with flying colors. Fast forward to move out: I was expecting the worst only because of the reviews I had read but they charged us $600 OVER what our despot was. I have rented a lot of places and NEVER owed money. Usually I get most of my money back. This townhome was left in great and in clean condition but they nickel and dime EVERYTHING. Theyll charge $20 to clean a spec of dust on the wall. They expect you to move out and leave as if you havent just lived there for years. Dont even get me started on what they did to my friend who moved in for ONE WEEK. They moved into the condos and immediately started having issues with their upstairs neighbors. They were getting death threats and they keyed their car. So they moved out after one week and ******* made them pay $5k to break the lease AND made them sign and NDA saying they couldnt leave a review . *********** didnt do anything to resolve the issue with the neighbor. Anyways dont say you havent been warned. There is so much more I could say about them but i just dont have the mental energy. Stay Away.

  MAXX Property Management

  Date: 07/20/2023

  I am truly sorry to hear about the negative experiences you encountered during your two-year tenancy. We take this feedback seriously and want to address your concerns. It is disheartening to hear that you felt disregarded and encountered issues with communication and maintenance requests. We strive to provide excellent customer service and ensure our tenants' needs are met promptly and respectfully.Regarding fines and charges, we aim to maintain the property's condition and address any damages that go beyond normal wear and tear. However, I understand the importance of fairness, and we will review our policies to ensure transparency and clarity in our procedures.I am also deeply concerned about the situation your friend faced, and I want to assure you that tenant safety and wellbeing are of utmost importance to us. We take such matters seriously and will investigate further to prevent similar incidents in the future.We appreciate your feedback and want to assure you that we are committed to improving our services and creating a positive renting experience for all our tenants. If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to me directly.