Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To summarize
  We signed an as is lease with a private landlord who sold his contract to Maxx
  I made sure to have the property manager note all the damage prior to signing
  
  Then maxx had a system glitch and paid me the amount of my rent instead of taking it out of my account, over the holiday I put the money into savings as we live paycheck to paycheck and have most bills on autopay I wanted to ensure it didn’t get touched until I could figure it out. They put a pay or vacate notice on my door and tried to charge fees for delivering the notice gaslighting me into thinking I hadn’t paid rent, I went and got a bank statement proving otherwise and never received an apology or anything, then I got a dog who is a certified esa yes but was in beginning stages of service training which in Utah follows the ada. Which they told me they would evict us if I brought her home.
  
  Now they’re taking our entire deposit and trying to charge me 2200 for damages our family didn’t do- our apartment flooded and had major repairs done which made the baseboards swell, and now they’re blaming us and trying to charge us for them on top of an insane amount of unnecessary charges.
  
  I’m fine paying cleaning fees and even paint, but the other damages we DID NOT DO.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are 2 elevators in the building. They are Constantly breaking down. One has been broken for 3 weeks and the other one broke 3 days ago. They came to fix it and it’s broken again 2 days later. This has been going on since I have lived here (over a year and a half). I am partially disabled and barely can walk up the 4 flights of stairs to get to my apartment

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I moved in on 8/19/23 and left on 8/19/24. We cleaned the apartment thoroughly for 2 days before moving out, but a week before, my wife slipped and accidentally damaged the tub. We reported it, they sent out a repair man and it cost us $750 of our deposit. We understand but I work in construction and this is the cheapest tub on the market that I could get for about that much when they just need someone to patch the fiberglass hole. A month later, we received an email saying we owed $450 after our whole deposit was taken.
  The carpet cleaning charge was understandable, but they charged us $40 for .5 gallons of paint and 2.45 hours of work at $80 an hour. Then they came back the next day saying they made a mistake and we owed them $750 on top of our deposit. They jumped the hours up to 5.45 hours at $80 an hour and to 2.5 gallons of paint at $76 a gallon. I work in construction and our most the experienced after markup we charge $65 and after markup we charge about $50 a gallon of paint they say they do not benefit from the third party vendor so either they like ripping off customers which they do or they use the most expensive people on the crappiest apartments.
  They will not let you talk to anyone in person and when you want to dispute you fill out a form just for them to throw it away. They said they reviewed it but even after evidence that makes it clear we left it better than we found it they will find every way they can to charge you. So they took our $1300 deposit and $750 more a total of over $2,000. If you are considering living here plan on them taking your deposit and more after. For the company: If you decide to respond after all of this. I would like a call to work through this, we are willing to work with you guys on some of these charges if you do the same. I'll upload pics if needed.

• Initial Complaint

  Date:08/28/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not the only one. Every person I speak to about them says the same thing.
  They charge way too much for clean up and other services. They use clothes cheapest carpet. The cheapest cabinets. Paint. Flooring… list goes on. They want to charge full price for wear and tear on all these cheap things. When I lived there for close to three years. I had to pay a deposit on top of my down payment of 1500 plus 1000 for having 2 cats. Plus. 100 every month for pets living in the house in total 3500 so sitting at 6000 dollars in fees. And I have moved out for a month now I get a bill instead of money back. Saying I owe more than that for damages done. I repainted the whole thing. Washed the walls, windows, window seals. Blinds. Everything in the kitchen. In other words. It had nothing left to do. Other than my cats did cut up the carpet in two places and the floors are so cheap that anywhere my furniture was it had holes in the floor the move out pictures on on my wife’s phone. If I need to upload those I can

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/10/2023
  I moved out of MAXX PM property due to my health and safety issues I put it in writing and delivered it to the apartment managers mail box as I was told and sent email
  I am still being charged $1800 month in rent because they told me until the apartment is rented out I will be liable for all money
  They only asked for my address to send deposit if any because I never received anything
  I continuously call and explain to them that someone is living in the apartment they keep denying it but people have been coming including (repo man ) to apartment for me and someone did answer and said I moved and that they now live in the apartment
  I informed MAXX Pm on several occasions in which they keep denying.
  On 08/27/2024 spoke with the new property manager and she stated no one is living there but she will look at the cameras and the APS electric bill was high because of the air condition was on for cleaning purposes and she only been there for 4 months well I been moved out for 10 months so what is really going on and I didn’t abandon the apartment this is a ongoing problem with this company and I’m not the only past tenant this is happening to they are literally taking advantage of the less fortunate clients
  I went thru approximately four different apartment management and every single person told me something different
  Stop the price gouging on rent and unfair tactics

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at a property managed by **** PM for one year. During that time I made no major changes to the home and maintained it regularly. When I moved out in July 2024, I spent the better part of 2 days detailing the house to ensure everything was clean and move in ready. The condition I left the home in was better than when I moved in. I received an invoice from them claiming another 18 hours of labor at $77/an hour was needed on top of carpet cleaning and other supplies. This is an absurd misuse of my deposit and there are dozens of other reviews online claiming the same experience.

  Business Response

  Date: 08/12/2024

  Dear ******,
  
  Thank you for bringing this to our attention. We sincerely apologize for any inconvenience youve experienced. Our goal is always to ensure that each unit is returned to its original condition for the next resident. The labor charges you mentioned were necessary to address extensive touch-*** and some damage that needed repair. We understand that this situation is frustrating and assure you that we strive to be transparent and fair in our processes. If you have any further concerns or would like to discuss this in more detail, please don't hesitate to reach out.
  
  MAXX PM

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 22103130
  
  I am rejecting this response because:
  
  Ive reviewed the attached invoices and have several issues.
  
  I vacated the premises at ******************** on July 18th, 2024. The next two days were spent cleaning top to bottom. When the home was inspected, I was told only to fix holes larger than a pencil, and explicitly told to cut a piece of drywall for a paint sample to be matched at a hardware store, and paint any necessary spots. No repairs were mentioned. When cleaning the home, the move out checklist was followed meticulously. 
  
  My partner, a professional property manager helped me clean, patch, and paint the home for 2 days. I have written affidavits from both him attesting to the homes condition upon moveout, as well as a witness who walked through the home with me before I moved in stating that the home was clean, but not freshly painted to perfection. There were clear patches where previous tenants were told to do the same thing. 
  
  As stated in the lease, I expected to pay for carpet cleaning and a brief, professional cleaning. 
  
  Per Utah Code 57-17-3, Upon termination of a tenancy, the owner or the owner's agent may apply property or money held as a deposit toward the payment of rent, damages to the premises beyond reasonable wear and tear, other costs and fees provided for in the contract, or cleaning of the unit.
  
  The items listed on the invoices provided strictly fall under what would reasonably be considered normal wear and tear, and under no circumstance would require an additional 18 hours of labor as quoted in invoice 3. I have pictures and videos of the unit upon moveout, along with the pictures provided in Invoice 4 to show the unit was cleaned as directed in the move out checklist.
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/13/2024

  Dear ******,
  
  Thank you for sharing your concerns and providing detailed information about your move-out process. We appreciate the effort you put into cleaning and maintaining the property.
  
  We understand that you followed the move-out checklist and had assistance from a professional property manager. However, our inspection of the unit after your departure revealed that some areas did not meet the required standards outlined in the lease. Specifically, there were issues with the paint and patching where the paint sheen did not match, and some damage to the walls was still evident.
  As stated in your lease:
  
  Cleaning:
  "Prior to moving out, you must thoroughly clean the Premises and follow the move-out cleaning checklist. This includes doors, windows, furniture, bathrooms, kitchen, appliances, patios, balconies, garages, carports, and storage rooms. If you dont clean adequately, you will be liable for reasonable cleaning charges."
  
  Paint and Patch:
  "You are liable for any and all changes to the surface of the walls in the unit. This includes any and all holes, scratches, scrapes, marks on the wall of any kind. If the sheen of the paint does not match the current wall, you will be liable for painting charges. If you dont paint and patch adequately, you will be liable for painting and patching charges. We do not have paint codes."
  
  Based on these terms, our inspection determined that further cleaning and repairs were necessary to restore the unit to the condition required for the next tenant. This included additional work beyond what is considered normal wear and tear.
  
  As per the lease and in accordance with Utah Code 57-17-3, tenants are responsible for any cleaning and repairs that exceed normal wear and tear. The charges applied reflect the work required to bring the unit back to its original condition.
  
  We have reviewed all documentation and photos, and we believe the charges are justified based on the condition of the unit upon your move-out. We hope this clarifies the situation and addresses your concerns.
  Thank you for your attention to this matter.
  
  Sincerely,
  MAXX PM

  Customer Answer

  Date: 08/14/2024

   
  Complaint: 22103130
  
  I am rejecting this response because:
  
  The average cost per hour for a professional cleaner/repairman/painter (interior) in **** is between $19-50. Average cost for one gallon of flat or eggshell interior paint is under $50 (on the high end). The time it takes to professionally clean an empty home in average condition is ***** minutes per square foot.
  

  No reasonable person would look at the home in the condition it was left and say it was is anything less than good condition. 
  

  For a ***** square foot home, based on the HIGH END of the averages, its clear that Maxx PM has not done their due diligence in ensuring proper use of security deposits. A total of 25 hours were billed between painting and cleaning at $77 per hour. This is either negligence on your part to properly vet the vendors youve selected to ready this property for the next tenant, or youre knowingly overcharging former tenants for your own financial gain  
  

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently moved out of a townhouse in ********, ***** that MAXX Property Management manages. Our security deposit was $1,725. Our lease states that a carpet cleaning fee will be assessed, and that was $200. Of the $1,525 remaining, we originally received $184 back. They claimed that they were not receiving any benefit from the vendors that did work on the townhouse after we moved out. We understood that there were some issues that we did not fix before leaving, but definitely not $1,400 worth. After filing a complaint with them, they gave us back just under $450 but are claiming that they are unable to give anymore. They are claiming that the townhouse was not clean when we moved out, but we have written and photographic proof that it wasnt clean when we moved in. We also spent over 3 hours deep cleaning the townhouse and have multiple witnesses willing to testify to this. They also are charging an outrageous amount for painting a few spots on walls that we left behind. We also feel like its not our responsibility to paint the walls after leaving, as we are unsure of the exact color of paint, nor did they tell us the color of paint. Previous tenants tried to do this but it was clear they had the wrong color. This is also one of the things were being charged for, mistakes from previous tenants that are now our responsibility for some reason.

  Business Response

  Date: 07/30/2024

  Dear *******,
  
  We appreciate your feedback and understand your frustration regarding the charges from your security deposit. We strive to be fair and transparent with all our tenants.
  
  There was a significant amount of damage to the walls that required extensive repairs. As stated in our lease agreement, tenants are liable for any changes to the walls, including holes, scratches, scrapes, and marks. If the paint sheen does not match the existing wall, tenants are responsible for the painting charges. If painting and patching are not done adequately, we must charge for the necessary repairs.
  
  We recognize your efforts in cleaning the townhouse and appreciate your thoroughness. However, the condition of the walls required more work than anticipated. We value your feedback and are always looking to improve our processes to ensure a fair experience for all tenants.
  
  If you have further questions or need additional assistance, please reach out to our management team directly. We are here to help and address any concerns you may have.
  
  Maxx PM

  Customer Answer

  Date: 07/30/2024

   
  Complaint: 22045865
  
  I am rejecting this response because:
  The breakdown of what was taken out of our security deposit was skewed. They're making the claim that there was excessive damage done to the walls. While there was some work that needed to be done, the cleaning fee was outrageously high and they even acknowledge that we did a good job cleaning. We're asking for money back for the cleaning services as that had nothing to do with the repair of the walls, and because the townhouse was not clean when we first moved in.

  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just recently moved into this property, and before moving in, due to me being in the Military, i wasnt able to have a employee of MAXPM with me during the home inspection, but we did use the ZTenant app to report all findings and deficiencies with the property on move in. The big one being a weird chemical smell coming from this putty in the freezer which we immediately reported to the app. Of course being worried about the smell and look of the spot in the freezer, i smelled it and poked it with my finger to realize this spot is just putty and paint to cover up hole in the freezer and possible coolant leak.We waited 2 weeks for a response in regards to the report of findings to the app until we finally called and they said i broke repair of the first job and I was to pay for the new repair.The contractor came to inspect and repair the freezer and even mentioned that the 1st repair was not done correctly and that i was not at fault at all. I relayed this information to my landlord and they still said I was at fault.I then contacted the contractors who repaired the hole and they also confirmed they reported the first repair was not done correctly to MAXPM and thats why it had to be done a second time. I then told my landlord again that they were told by the contractor that the first repair was not done correctly, and thats why i was able to poke at the putty, but they are still blaming me for the hole in the freezer and want to make me pay for the repair.I have been here in **** for less than 3 weeks and reported the damage before i even moved my furniture into the property and am being forced to pay for faulty repairs.

  Business Response

  Date: 07/30/2024

  We appreciate you bringing this matter to our attention and understand your frustration. We apologize for any confusion and inconvenience this has caused, especially considering your recent move and military obligations.
  
  The putty was used to repair a previous issue with the freezer. Since the damage occurred after your move-in, we must hold you responsible for the repair costs. We understand this situation is particularly frustrating given that you reported the issue promptly.
  
  We apologize for any miscommunication and are committed to ensuring that our tenants receive fair and accurate service. If you have any further questions or need additional assistance, please don't hesitate to reach out to our management team directly.

  Customer Answer

  Date: 07/30/2024

   
  Complaint: 22043668
  
  I am rejecting this response because:

  The contractor that came and did the repair with me in person stated that the first repair done prior to my move in was faulty/rushed/not done correctly.

  I contacted the company and further more got confirmation they told you that the contractor stated as such and even admitted the first repair was not done correctly and thats why i was able to just poke at some putty. And you did not even report that to me even though i was told if the repair was faulty or done correctly the first time, then I would not be charged.

  The repair now is great and you cant even tell theres a repair or poke it or deform it at all since its now been done correctly.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/01/2024

  Dear ******,
  
  Before your move-in, we sent a professional contractor to repair the damage using a kind of plastic. After you moved in, you reported that the repair was damaged. Upon inspection, it was evident that the damage occurred after your move-in, and another contractor was sent to fix the issue.
  
  Please understand that maintenance costs incurred due to tenant-caused damage after move-in are typically the tenant's responsibility. We have photos of the damage before and after the repairs, which we can provide if you'd like to see them.
  
  We strive to provide high-quality service and appreciate your understanding. If you have any further concerns, please contact our office directly.
  
  Best regards,
  MAXX PM

  Customer Answer

  Date: 08/01/2024

   
  Complaint: 22043668
  
  I am rejecting this response because:
  
  I dont understand how the company admitting the first repair wasn't done properly and thats the whole reason I could have put a finger it in is not understood.

  They admitted it was their fault, that it wasnt done properly the first time and that there wasnt enough hardener put into the patch work done professionally.

  I reached out to the same company and they reported this to you. It wasn't done properly so thats the whole reason it was sticky and smelled like chemicals and could be malformed by meat in the freezer and a finger. Which again, now that it was done properly, it cant be malformed at all.

  The lease states if I damage anything due to negligence or malicious intent then i am at fault to pay for it. It was neither because Im not at fault for the repair being faulty and done incorrectly, and it wasnt malicious since i just moved in and was worried for mine and my wifes safety due to the chemical smell and weird putty in the freezer. 

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to pre-face and say to stay away. Rent anywhere else. Don't consider them. Don't think your situation will be different. Look at the pages of repeated concerns that fall on deaf ears. If you're like me and rented from them and then came here, I'm sorry for your loss. I've asked for their registered agent and I'd encourage you to supply your lawyer with the same information.I co-signed on a lease for my MIL because her house flooded and insurance was paying for an apartment for her, but she had no income, so they needed a co-signer.My MIL never goes out. Can't hardly go up or down stairs. Can't lift anything heavier than 5 pounds. Lived alone with a dog.When it was time to move out, my wife and I went and cleaned the place and made it better than before she moved in; straightened some of the bent vents, clipped the straggler ends from the new carpet, things like that. This "business" charged $533.31 in paint bills, $501.05 in "cleaning", $546" in "partial carpet cleaning" and another $895.58 for carpet replacement. They wanted to replace the carpet because the dog peed in the downstairs carpet. I'd want to do the same. Total was $2,475.94.They cleaned the carpets and then charged us to replace those same carpets. But wait, it gets better.They also hired a cleaning crew and found an old leak. They charged $77/hr for 25 hours on top. I don't have enough characters to list here, but essentially: wear & tear for 100% of the items listed. The microwave handle broke when my MIL lived there. Again, she can't lift more than 5 pounds. She emailed and told the company. They billed her $309 for a new microwave + labor to fix it after she moved out! They charged her to replace 12 light bulbs and 2 door stops. Total charges for these repairs: $2,750.37. All of it wear and tear, all of it billed to my MIL.

  Business Response

  Date: 06/05/2024

  Thank you for bringing your concerns to our attention. We strive to provide transparent and fair treatment to all our tenants and co-signers. Regarding the carpet cleaning and replacement, as outlined in the lease agreement, the cost of carpet cleaning is a non-refundable charge to ensure all carpets are professionally cleaned for the next tenant.
  
  The carpet replacement in the living room and second bedroom upstairs was necessary due to significant damage from animal urine, which could not be addressed by cleaning alone.
  
  The painting and cleaning charges were based on the condition of the apartment upon move-out, necessary to restore the apartment to a suitable condition for the next tenant.
  
  The leak repair charge was for an old leak discovered after move-out, essential to prevent further damage. The microwave replacement was required as the handle was broken during the tenancy, and the replacement of light bulbs and door stops went beyond normal wear and tear.
  
  We understand these charges can be frustrating, and our goal is to maintain the quality of our properties for all tenants. We follow the lease terms and base charges on the apartment's condition upon move-out. We appreciate your feedback and are willing to discuss this further if there are additional questions or concerns. Please do not hesitate to contact our office directly.

  Customer Answer

  Date: 06/06/2024

   
  Complaint: 21796967
  
  I am rejecting this response because a leak from a previous tenant shouldnt be charged to us. Every wall of the apartment was left in a move-in ready state and didnt require additional maintenance.

  A 68 year old woman opening an old microwave and having the handle break is the definition of wear and tear. There werent any burnt out bulbs. All the bulbs in the apartment were replaced. Even if there were, once again thats wear and tear.

  According to Utah law, landlords are legally required to give a minimum amount of time for tenants to pay any fees. That law was broken by your offices.

  I called and left a message requesting a callback (considering you dont answer your phones but invite me to reach out) and requesting the registered agent of the business.

  Seeing the responses on here it shows what kind of business youve decided to run. If you wont work with the tenants renting from you then youll need to work with our lawyers.

  Sincerely,
  
  *************

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of apartment Jan 27th when my lease was up. I left the apartment in great condition and cleaned entire apartment, bathrooms and kitchen top to bottom. No damages or repairs were needed. I was expecting to get most of my security deposit back since I keep the apartment well taken care of. Took pictures of every room. They came up with all these ridiculous charges. Charged me for things that were there before I moved in. They took all my deposit and left me $22.

  Business Response

  Date: 02/27/2024

  Dear *****,
  
  We appreciate your feedback regarding the deductions made from your security deposit. Our aim is to ensure fairness and transparency in all our dealings with tenants, including security deposit refunds.
  
  We understand your concerns and want to assure you that we maintain thorough documentation of the property's condition before and after each tenancy. We are happy to provide evidence supporting our deductions if needed.
  
  Please know that security deposits are held to protect both the property and the interests of all our tenants. While we aim to return deposits in full, deductions may occur for damages beyond normal wear and tear or outstanding lease obligations.
  
  We value your input and would welcome the opportunity to address your concerns directly. Please contact us to discuss the charges further or to schedule a walkthrough of the property.
  Thank you for your understanding.
  
  Sincerely,
  *******