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Business Profile

Project Management Software

Weave

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Project Management Software.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.



    Complaint: 23585315



    I am rejecting this response (for the time being) because:

    I appreciate the quick response here, I will just momentarily “reject” this response to keep the case open until I’m able to speak with someone directly to ensure we can get this taken care of.


    Sincerely,



    ******* *******

    nsitioning, I received no support and had many issues that never were followed through with. I’m paying for so many features that we don’t and will never need, and the bill is higher than what I had initially agreed to.

    Now to my current issue. We have had weird errors and other things go wrong, so I reach out to customer service/tech support - SO UNHELPFUL and really just seems like a temp phone service they’ve hired from another country vs actually trained individuals who know the program. I’ve experienced this before with other corporate services - their sales team is great and custom service once they’re in - who cares…

    $370 a month is laughable when there is no customer service. I want out of my contract and I do not desire to be charged a fine or fee because this company pushed me into a service contract in the first place and then never followed through on anything they promised. It’s a scam

    Business Response

    Date: 07/11/2025

    Hi *******,

    I’m very sorry for the frustration this has caused. This is not the experience we expect from ourselves, and I’ve escalated your issue to the appropriate team. We’ll be reaching out shortly with next steps.

    Thank you for your patience,
    ******* *****

    Business Response

    Date: 07/15/2025

    Hello!

    I just wanted to confirm that I opened up an escalation last Friday and the team has been trying to reach you. ********* Honey has been assigned to this case. He can be reached at *************************. My email is ************************** and I am happy to help facilitate a call. 

    Thank you!

    ******* *****

    Customer Answer

    Date: 07/15/2025



    Complaint: 23585315



    I am rejecting this response because:

    Hello, I received a voicemail late afternoon on Friday from someone named *******, not ********* or *******.

    I received the voicemail from Friday afternoon, Monday morning and returned the call to ******* and left a voicemail yesterday, and I called again this morning and left another voicemail. But again, I was responding to the number that the voicemail was from and was told it was ******* I should call back… but thank you, now that I have an email address for *********, I can email him today.



    Sincerely,



    ******* *******

  • Initial Complaint

    Date:04/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yes there running a promotion if you take a demo you will get a $105 Amazon card took the demo 2 days ago and there giving me a run around and steady asking for documents and trying to get you to join there company but cant hold up there end of the bargain dont fill comfortable giving out certain information when the man name *** ******* supposed to comtact me and never does

  • Initial Complaint

    Date:03/14/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.



    Complaint: ********



    I am rejecting this response because:

    I am accepting Natalie *****’s invitation to talk about this issue further. She has asked for my availability. I am responding that I am available Tuesday 9AM - 1PM PST, Wednesday 8AM PST, Thursday 8AM PST, Friday 8AM PST.

    I didn’t want to reject their response but I had no other choice because my only other option was as to accept their response, which would indicate that they have resolved my case. As of the time of me typing this, my case has not been resolved. 



    Sincerely,



    *** *****

    Business Response

    Date: 03/17/2025

    Hello,

    My name is Natalie *****, and I lead communications at Weave.  I’m sorry to hear about the frustration you're experiencing with your cancellation.

    I have escalated this to our support and customer success teams. Could you share your availability so we can have a customer success specialist contact you at a convenient time to resolve your issues?

    Again, we truly appreciate your business and feedback—it helps us improve.

    Sincerely,
    Natalie *****

  • Initial Complaint

    Date:03/05/2025

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.



    Complaint: ********



    I am rejecting this response because:

    I do not wish to speak with a tech, I want my service cancelled. I was not able to get ahold of a tech when I my account was first open and not functioning properly. I do not trust this company to have a tech, or a customer service rep contact me. I have been told that someone would reach out, I have never heard back. I want my account closed, and I want an email that reflects that.



    Sincerely,



    ******* ******

    Business Response

    Date: 03/17/2025

    Hello,

    My name is Natalie *****, and I lead communications at Weave. Thank you for your business and for sharing your feedback—I’m sorry to hear about the frustration you're experiencing with our platform.

    I have escalated your issue to our onboarding and customer support teams. Could you share your availability so we can have an advanced technician reach out at a convenient time for you to resolve your issues?

    Again, we truly appreciate your business and your feedback—it helps us get better.

    Sincerely,
    Natalie *****

  • Initial Complaint

    Date:02/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We pay an excessive amount if money for software that NEVER works well. Something is always wrong, you wait hours on IT calls paying staff to be a part and no work actually getting done, In addition the IT people are useless they do not know the software, its always hours invested no resolution and a "bug" ticket that's neglected for months, meanwhile your customers are angry because of the constant misinformation they get and expect us to stand by, I am beyond angry and frustrated .

    Business Response

    Date: 02/18/2025

    Dear Ms. ***************,


    Thank you for bringing this to our attention. We are truly sorry that your experience with Weave has not met your expectations. This is not the level of service we strive to provide, and we sincerely regret any frustration this has caused.


    I understand that ****** from our Customer Experience team has reached out to you to better understand your concerns and work toward a resolution. Please know that we take your feedback seriously and are committed to improving our service.


    Again, we apologize for this experience and appreciate the opportunity to make things right. If there’s anything further we can do, please don’t hesitate to let us know.


    Best regards,
    ******* *****
    Sr. Director, Content and Communications


  • Initial Complaint

    Date:11/20/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased their software in April 2024 and its not doing what it suppose to do. Tried many times to resolve the issue until they stop returning phone calls. They billed me each month on my credit card for service that doesn't work.
    Recall is not been work which their systems was suppose to send out. I lost a lot of client because of weave. We have been doing it manually. Support said to send bulk because they can fix the problem. I would like higher up to call me. I asked many time for manager but they don't seem to have any.

  • Initial Complaint

    Date:10/22/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Weave promised that I would receive a secure, HIPAA-compliant email as part of my subscription; however, after accepting the services and onboarding, I learned that they do not provide any email.

Weave is NOT a BBB Accredited Business.

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