Customer ReviewsforPurple

This is my first order with Purple. I ordered the deluxe seat cushion and never took it out of the box (it's brand new). The cushion is too large and I was unaware the return window was so short. Purple won't make an exception to honor the return outside of the return window despite this being my first order (I would have been fine with a credit or exchange, neither of which was offered). To top it off, they suggested I try to sell the product myself "locally". I am a person with a physical disability, therefore, I am not able to frollick around town and try to "sell it locally". This is my first order with Purple, and on principle, I'm returning the second order I made with them because I'm not doing business with a company so inflexible with customers that they won't make exceptions, especially when it comes to a misunderstanding with a customer's very first order.

Let me start by saying I love Purple. In the last 18 months we've purchased two king size Purple Mattress 3's, a king ***** protector, and several ***** sets. We loved the SoftStretch *****s so much we wanted every bedroom in our home to have them. I was very disappointed when I ordered a set of full size *****s for a guest bedroom in Natural Oat. I know color can be hard to distinguish on line, but since one of your color choices is gray, and since Natural Oat suggests a beige color, I ordered them. I was disappointed to learn that Natural Oat is actually a light gray color, a choice that doesn't work for us. But that's not the most frustrating part. The most frustrating part is that although your website conveys 98% customer satisfaction, that's hard to achieve when the customer has to pay for the return. In this case, I had to pay $28.90 for a set of full *****s. I can imagine what the cost would have been if I'd ordered my usual king size! I understand you can't offer free returns for large purchases such as mattresses, but it seems your prices are high enough to include free shipping when the customer isn't satisfied with a smaller order like *****s. What a disappointment.

Worst company and worst product ever. Not only does their customer service **** but their products are cheap and way overpriced. Everything I bought from them is super low quality and way overprices. I bought the Purple Mattress, the purple foundation for the mattress, and the mattress protector, the Mattress I bought which I am patiently waiting for them to come pick it up, is thin, cheap, and super soft, they clearly lied to me and sold it to me as medium firm, the Purple mattress is as firm as a wet noodle! It feels like a waterbed! the mattress is very thin when I sit on it at the edge of the bed, it compresses to only a few inches! The foundation is cheap and also not very firm or supportive and doesn't help the limp Purple mattress to achieve any firmness whatsoever! The mattress protector seems ok, but it was $80, I can get a similar product at Wal-mart for about $20. The Purple Mattress people lied to me and deceived me from the start which now it is clear to me that, that is how they do business as a matter of regular course. They are also liars because they told me I could try the mattress out for a free 100 day trial. But free to me means $0, but to them it means $250. So without explanation they are charging me $250 to get my FREE return. I asked 3 times at least and they wont tell me what the $250 charge is for, except that, that is their policy. So be sure its their policy to rip off as many customers as they can with cheap products and poor service. Avoid doing business with these scammers and for a real view of unbiased reviews from real customers, check out their reviews on TrustPilot! WHERE over 50% of the reviews are 1 star!

Bought a purple 4 Nov of 2019. At first we really liked it. Fast forward to Oct 2023 and it is awful!!! My husband has rib and hip pain. I can feel the coils. The edge around the mattress which feels like soft foam has collapsed on the side so there KS no comfortable sleeping on that side of the bed. Also where you lay all the time sinks down and is hard. The grid just flattens and feels hard. Horrible for the money we paid. Never again. Getting a sleep number!!!!