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Business Profile

Genealogy

Ancestry.com

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Ancestry.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ancestry.com has 17 locations, listed below.

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    Customer Review Ratings

    1.18

    Average of 266 Customer Reviews

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    Review Details

    • Steve M

      Date: 03/11/2025

      Beware of the "got ya" automatic renewal from these folks. If it slips up on you and they renew you automatically they give you no refund. Shameful.They've lost a decades old customer and they don't care.

    • Tianna M

      Date: 03/06/2025

      Ancestry took away bare minimum information about dna connections and now charges high monthly rates to see any info!

    • Corie T

      Date: 03/04/2025

      They automatically renew subscriptions even if you started with a free subscription from a promotion so if youre not careful and make sure its all canceled they will NOT refund your money even the next day. I understand that in their terms they are not required to refund money but to me thats bad business. I will not be using them since they are keeping my $150 for three months of service I did not want to begin with.

    • Kirk D

      Date: 02/23/2025

      BEWARE OF THIS SCAM!!!!I purchased the $39 Ancestry kit that they offered around Black Friday &Cyber Monday last year. They didnt ask much, just started with my middle name that I used to purchase the kit, and I got really strange results. I gave them my first name to search with and they couldnt even locate me!!! All kinds a various similar names with different spellings, but not ONE SINGLE MENTION OF MY CORRECT NAME BEING EVEN DISCOVERED. Im 54 years old and have lived around the world literally!! Strange how I cant be located AT ALL!!!This is a SCAM!! If it werent, they wouldve known that my mothers family came from *******, however, Ancestry cant find anything remotely about that! And to make matters worse, two days ago they charged my credit card $99.95 even though my account was CLOSED AND DELETED LAST YEAR!!! I would stay away from this!!!!!!

    • Brandy S

      Date: 02/17/2025

      False advertisement. Ancestry wanted my card information for a free trial for worldly explorer then immediately charged me. I called the number given by Ancestry to report it then after placing me on hold several times said they didn't charge me which it clearly states on my processed card charges it was Ancestry.com in **. I just got another charge from them again with a fraud alert from my bank. What is going on with this respected company?

    • Ms S

      Date: 02/12/2025

      I started the free trial and was building my family tree and everything was going fine. I noticed after free trial and I was being charged I went back to tree and all my family information I was building is now gone. I advised them I did not trust their service and wanted a refund. I called the customer service and was hung up on three times.

    • Alvin M

      Date: 02/10/2025

      Terrible company first it's difficult to reach a live person they purposely force me to talk to a robot then finally he gave me the customer service number. If my estimate time of results is 2-9-25 why am I now a day after being told it's gonna be another 2 weeks. My progress has been on step 3 for 2weeks hasn't moved. This company is lazy and misleading and seems incompetent, totally slow and frustrating. Why under estimate your own work and by 2-3 weeks at that. *********************.

    • Brooke G

      Date: 02/08/2025

      This company is a complete scam. They lure you in, false claims, and I cant believe ****** approves them. Barely give you any information, most of which you know. Then throw out a few loved ones names and hopes that you want to see more but charge you for them and get you to up. It is a total scam definitely needs to be reported. you trust a company with your DNA and then all theyre trying to do is get extra money and extra money and then dangle beloved ones names in your face that also is part of the scam. Oh I cant wait for this to be a big huge lawsuit since other ones are already going down the tubes. This is going to be a good one to look forward to, and I am all in.

    • Shannon N

      Date: 01/24/2025

      I canceled my account in December. They took out the money today and when I canceled it again, they charged me another $25 cancellation fee. The way to resolve this is to refund my money back to my car that they have on file

    • Abbey F

      Date: 01/19/2025

      It ended up costing over $40 for one night of use.I requested a reimbursement and they denied it, despite the fact that I have not logged on to their website again after the first night, all content is user-generated, and am being charged for literally nothing.I signed up for ancestry.com's free trial. I forgot to cancel it before it renewed; fair's fair, I got charged once. But now -- when doing a free trial, they require you to select a prospective plan, and I selected the cheapest one -- they say they're going to charge *a cancellation fee*. The cancellation fee is higher than the monthly subscription fee. I had to wait for my second paycheck to come in just to cancel future charges. Ancestry.com is predatory. Don't even do their free trial. Connect with your real family in real life instead. This is worthless... and even if it wasn't, it's definitely not worth over $40/hour.

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