Business ProfileforFlagship Financial Group, LLC

I sent the following letter to the company to express my concerns regarding inconsistent auto payment drafts & unreported payment history. I expressed how disappointed I am with the inconsistencies of these two matters. On multiple occasions over the past few months I have been with the company, there's been instances where either no auto payment was deducted therefore generating unnecessary calls requesting a payment after the account has no gone into a pass due status. Absolutely no reason I should be getting these types of calls. I set up auto pay for each payment to auto draft on my pay date. These calls are causing unnecessary stress and confusion on my end when budgeting for other expenses. It is crucial for me to rely on a consistent payment process to ensure financial stability. Additionally, my payment history is not being reported to any credit bureau. As a responsible borrower who maintains timely payments on all financial obligations, it is disheartening that I'm not reflecting positively & greatly impact future financial opportunities. I'm requesting immediate attention to the following: 1. Ensuring consistency in auto payment drafts. 2. Reporting accurate payment history to all major credit bureaus promptly. I expressed resolving these concerns will not only benefit me but also maintain a positive reputation for the company. I requested confirmation of this letter within 10 business days and an update addressing my concerns within 30 days. Thanked them in advance and stated how I am looking forward to a prompt resolution.