Business ProfileforStonehaven Dental, LLC

Dates: May 24, 2023 and Jan, 2, 2024 Amount paid: $158 + bills still pending We were told multiple times by various people that a live ASL interpreter would be provided for our Deaf children and my Deaf husband. We have been told to reschedule various times if we want a live interpreter. They continued to tell I they could get one, and would then scurry to get a VRI interpreter once we arrived. Management informed me today that they quit providing live interpreters a year ago, yet they continued to tell us they could get one so we continued to see the practice. No attempt to resolve the problem has been made. I was told “it’s just such a pain” and asking for it will get nowhere with the “higher ups” Account number **** We want a refund for all copayments and costs not covered by insurance for all services provided to David H******, Phillip H******, and Kenneth William H****** since May 2022 when we were first assured by the company that a live interpreter would be provided. More importantly, we want the company to enact new policy and/or contracts that ensure a live interpreter be provided to all clients with a hearing loss who request such accommodation. Video Relay Interpreters are inadequate in many setting, especially in medical, dental, and pediatric settings. If a live interpreter cannot be provided, they ought not accept pediatric clients who are more likely to reach for a screen and push buttons than watch the interpreter.