We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Software

DivvyPay, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Divvy “accidentally” closed my account without asking me if I wanted to do so. Which made many issues for our business in the months of looking for a replacement. I owed a $300 late fee, and I told them after the disaster they caused in closing my account for no reason, that I would not pay it until my account is fixed. Now they’ve sent that to collections. All the while having closed my account they also took away 150,000 rewards points. Worth well over $300. Terrible company, no organization.

  • Initial Complaint

    Date:01/20/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 18868638

    I am rejecting this response because:no one has yet to contact me and my money isnt back in my account

    Sincerely,

    ****************************************************

    Business Response

    Date: 01/20/2023

    Thank you for reaching out and we apologize for the poor experience. A member of our Leadership Team will be in touch shortly.

    Business Response

    Date: 01/25/2023

    Thank you, I apologize and appreciate your patience, our team will be reaching out with an update on your refund status directly.

    Customer Answer

    Date: 01/26/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    I have recived my refund 
    Sincerely,

    ****************************************************

  • Initial Complaint

    Date:01/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My experience with Divvy has been a disaster since the beginning. The card continues to add a block on purchases due to "suspicious activity" even though I valid it's me every purchase. When this happens I reach out to the customer support chat (which has no control over anything) all they can do is reach out to the card services to relay your message. They say they will remove the block and then my very next purchase it's right back on. It feels like I am being penalized for using the card. I got this card to use and it seems like the act of using it is causing nothing but problems. The support chat messengers don't know much about why I'm having all these problems with my card and they're having worse luck than me in terms of getting in contact with someone that can give an answer. Not to mention, my credit limit was randomly decreased with no warning and for no apparent reason. It seems like there's some type of unfair treatment against me and my company for some odd reason. This is very disappointing, I was excited to use this card before I got it but since I've received it, it's been nothing but a headache. Account #NTU87082

    Business Response

    Date: 01/05/2023

    Thank you for reaching out and we apologize for the poor experience. A member of our Leadership Team will be in touch shortly.

  • Initial Complaint

    Date:10/05/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 5th, we(Swell ************* tried to create an DivvyPay account and utilize their Credit Builder(pay-as-you-go) program for better corporate expenses management. After submitting the application, we found that we are being reviewed by the regular Divvy program which is a credit card program instead the one we are applying ****** we suspect Divvy are having some issues in their application system.We tried to contact *****'s support by online chat 2 hours after we submitted the application, but no one replies in nearly 10 minutes even if their online chat is showing online. After dozens of minutes, their support replied our inquiry but asking our business name and information AGAIN with the information already provided before we start the online chat. In this case, I was not in the office to respond their questions on time, then they've closed the chat without giving any explanation to my issue that we are in the incorrect product channel.After two and half hour since they closed the inquiry, we received an email saying our Corporate Charge Card application was declined. And just after that I quickly emailed back the support saying we are applying for credit builder program which doesn't involve in any credit checks, we are also not consent to checking whether our personal credit or corporate credit in this case.I think they are overreaching their permissions to do a credit check on us, which is completely not included in Credit Builder program. They are ambiguous in their application which may cause every applicants enrolled in the Divvy Corporate Charge Card program even if they didn't want to.Also their support are very negligent. They nearly ignored every information I've sent them in the initial inquiry, keep asking our information for multiple times while they are already sent. At the same time, the support keep ignoring my word that I clearly stated we only applied for the pay-as-you-go program, keep asking me about the credit card program.

    Business Response

    Date: 10/06/2022

    Hi *******,

    Thank you for reaching out. I am so very sorry for the trouble this has caused. 

    We have created a support ticket on your behalf, and a member of our leadership team will be reaching out to further assist you.

    Until then, thank you again for sharing your concerns with us, and we will connect with you soon!

    Thank you,

    *********;

    Bill.com & Divvy Customer Escalations

  • Initial Complaint

    Date:09/13/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have the worst customer service team I've ever dealt with by far!!!!! I got blocked out of my online account because I was trying to login in from an unfamiliar browser. So, to gain access I was told I would need to verify my account through my cell phone number. I no longer have the cell phone number I used to open the account so I was unable to verify my account. When I called the company the Rep told me to email a copy of the front and the back of my I.D. I emailed them the copies and was told that the pictures were a little blurry. Before I emailed the photos I looked at them to be sure that everything was clear just to make sure everything could be seen. Anyways, I resent more photos which I inspected again to make sure they were clear. They didn't respond back t my email so I called them back. This time I was told that my I.D. was expired which it isn't. After about three hours of back-and-forth calls and emails to the company, the supervisor finally calls me and told me that my ******** Issued I.D. isn't an acceptable means of verification and that I had to provide either a passport or a driver's License. They told me that there was nothing they can do! This was the same ******** I.D. that I used and was accepted to open the account!Here are the emails between myself and the customer service ********** am Sept. ********* Good morning!The images are a little blurry, can you please retake your images?12:52 pm Sept. 12th 2022 Hi, I was just wondering if you received the second copies of my I.D. and if they were acceptable.1:00 pm Sept. 12th 2022 Yes, I have received them. Unfortunately, they are not running through our system. Can you please send another copy?1:42 pm 9/12/22 I don't understand how the pictures are blurry on your end and ******* clear on my end. Maybe you need to manually verify it seeing that your system isn't up to par! I'm resending another round of ******* clear pictures. Please have a supervisor call me!

    Business Response

    Date: 09/14/2022

    Hello ******, 

    Thank you for reaching out, I am sorry to hear you are having trouble with your account! 

    I have created a support ticket on your behalf, and our Leadership team will reach out to further assist with this matter. 

     

    Thank you, 

    ****

    Bill.com & Divvy Customer Escalations

DivvyPay, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.