Complaints

This profile includes complaints for TEC Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TEC Management

  PO Box 1430 Layton, UT 84041-6430

• 

  TEC Management

  1105 E 5250 S Ogden, UT 84403-5167

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After signing my lease that included a pet lease as well my dog died before my lease took place when I called to informed them I was not bringing a dog They still made me pay the $500 non refundable pet fee. They then tried collecting a monthly pet rent however upon a home inspection they removed the monthly pet rent. They conducted a semi annual inspection and claim they found 2 dogs. They cannot provide evidence that theres dogs in my unit as I dont have any pets but they still want me to pay $1000.

  Business Response

  Date: 02/13/2024

  Thank you for reaching out.  Management is looking into the matter regarding the unauthorized pet. We will contact you once our investigation of the inspection findings is completed. 

• Initial Complaint

  Date:09/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lived in a unit managed buy TEC and recently vacated on good terms. One month after vacating the property, I received a "Security Deposit Disposition". On said form, I was informed of a $250 cleaning bill for "Unit Cleaning Pursuant to cleaning list", which for reference, I had used as a guideline when performing said cleaning. Attached to this Disposition was a letter informing me that I had 15 days to pay said balance or face a collection agency plus a 33% fee. The same letter instructed that should I have any questions, they must be in writing and directed to "[email protected]" as that would be the only acceptable way of correspondence.
  
  I wrote the above address (9/3) asking for clarification on the cleaning performed and asked which items were inadequately cleaned before making a payment. They made no attempt to respond to my questions, even though I used the required communication channel. I then reached out again around a week later (9/13) and was again ignored. They chose to simply wait out the clock on the 15 days to intimidate me into paying this amount under the implied threat of damage to my credit through collections.
  
  Ironically, I would have likely paid the amount regardless of their reply, had they taken the time to respond at all. Frankly, it's a very unethical way to conduct business and it should be addressed.

  Business Response

  Date: 09/18/2023

  My apologies for the confusion. I'm not sure how I missed this request but  will get the cleaning invoice sent out first thing tomorrow. 

   

  Very Respectfully,

  TEC Management 

   

• Initial Complaint

  Date:01/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning,I recently had a conversation with the new management concerning when I could come in and do the *** test that I was charged $50.00 for.She said that she knew nothing about it and they don't do that.I would like a refund for the *** test please.Thank you,*********************, unit 75 ************

  Business Response

  Date: 01/17/2023

  Good afternoon.

   

  Our apologies for the inconvenience. The property was in transition of being sold at the time the resident was moving in. We at TEC management have no access to the residents account to make any adjustments. The new owners should be completing the DNA test as lined out in the lease agreement. If not the new management company Greystar would be the one to refund the testing fee. My suggestion would be to contact the current management company Greystar as they would be able to assist you. 

  Customer Answer

  Date: 01/17/2023

   
  Complaint: 18721493
  
  I am rejecting this response because:
  I have gone to the new management company and they said that they do not do the *** testing.

  Please refund the money that I paid for the *** test.
  Sincerely,
  
  *********************

  Business Response

  Date: 01/25/2023

  We understand the residents frustration, However the new owners are responsible to refund any monies collected or render the service. We as a management company have no access to any information on previous residents once  a property  is sold or under new management. Our sincere apologies, We will do our best to work with the current management company to help resolve them issue. 

  Customer Answer

  Date: 01/25/2023

   
  Complaint: 18721493
  
  I am rejecting this response because: TEC was the one that I paid and they took the money and did not give the new management the money so they are responsible for issuing my refund. TEC took the money in December and didn't lete know or anybody else for that matter that they were changing management companies. This is fraud and TEC needs to refund my money! 

  
  
  Sincerely,
  
  *********************