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Business Profile

Online Retailer

Drift Goods

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

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See Hours
Operating Hours
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

About

Business Details

BBB File Opened:
7/31/2024
Business Started:
5/24/2014
Business Incorporated:
5/24/2014
Type of Entity:
Corporation
Alternate Names:
GentScents, LLC
Scentbird, Inc.
Business Management:
Mr. John R Baylis, Founder/CEO
Mr. Christian Thrapp, Co-Founder

Additional Contact Information

Principal Contacts
Mr. John R Baylis, Founder/CEO
Customer Contacts
Mr. John R Baylis, Founder/CEO
Additional Email Addresses
Primary: Email this Business

Additional Information

Refund and Exchange Policy

Scentbird subscriptions are nonrefundable and ineligible for returns unless they are not delivered in perfect condition, in which case they are replaceable within 30 days of the original shipping date.

8. RETURN AND REFUND POLICY
(a) Subscription Returns. There are no returns for products shipped according to a Subscription. If your Subscription is for a three, six, or twelve month period, you can change your preferences for the next shipment provided that your changes are made no later than the first of the month. Some Subscriptions may qualify for a product swap, which will allow you to exchange a product for a different product. Details on product swap will be provided during the sign-up process for eligible Subscriptions.
(b) Subscription Cancellation. If you cancel your Subscription, you will not be eligible for a refund of any kind for the portion of the Subscription fee paid, however you will be entitled to receive shipments until the end of your then-current Subscription term which has been paid in full. There are no refunds for gift subscriptions. Renewal Subscriptions are eligible for a full refund if the refund request is received by Scentbird within 30 days of your first automatic renewal payment.
(c) extra items. We also offer additional products for sale on Scentbird.com (such as extra cases). Unfortunately, we don't offer refunds or returns on these items.

https://scentbird.zendesk.com/hc/en-us/articles/115004385167-Can-I-return-my-Scentbird-subscription-

https://www.scentbird.com/terms

Business Categories
Online Retailer, Perfume

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