Business ProfileforHot Tub Warehouse

On October 21, 2023 I purchased a Gecko Aqua Flo XP2E 2HP pump for my hot tube. When I received the pump and my hot tube repair man arrived he checked the pump out by adding water to the housing. He discovered the pump leaked and was a manufacture defect. Told me I should return it to Hot Tub Warehouse. When I contacted Hot Tub Warehouse they told me I had to ship it to the manufacture to be evaluated. The cost to ship the pump was $108.41. I was told it would be 3 to 4 weeks for evaluation and if the pump was bad I would receive a full refund and my shipping charges. After 4 weeks, not hearing anything form Hot Tub Warehouse I called them and they said it is 4 to 6 weeks to hear from the manufacture from the date the manufacture received it. The manufacture received it on November 22nd. After contacting Hot Tub Warehouse each time they had a different excuse as to why I had not heard from them. On January 3, 2024 I received a e-mail saying they were returning my initial cost of the pump. When I sent them the invoice for the shipping cost that they required me to do they replied they will not cover the shipping cost. I am requesting the reimbursement as I was initially told they would for the shipping costs involved by them selling me a defective product.