Business ProfileforLiberty Home Warranty, LLC

I signed on to Liberty Warranty to ensure my home was covered. On Nov 22, I called for a potential heating issue- the chamber looked cracked and the heat was off and on working, I started the claim and the system was ok. On Nov 29, the heat stopping firing in my oil furnace and there was a crack in my chamber discovered when I called to process the claim. I asked multiple times if I was able to get my own lic. guys to fix and was told yes. At 12 AM the the Heat/ AC guys were here to fix my unit as my house temp dropped to 45 degrees, I had to have it fixed to prevent my pipes from freeing. I filed the claim and have been denied since I violated the process because at 1 AM i would not have been able to get approvals. My house was COLD. and I have small kids and animals. I then proceeded to file the claim for a full unit replacement, per the Heat AC guys on Dec 13, as told to do from Liberty and have yet to get a resolution. I have spoken with 7 different people. made 15 different calls and each time they said they will escalate and it will take 24-48 hours. it was been 19 days and I still don't have an approval for a replacement of my heating Unit. The guys did enough to get me through a few months ,but it will become dangerous and start to leak smoke if it is not replaced. I am at my wits end. I have called and called and each time to no avail. The repairs were $800. and the system replacements is $10K, I specifically asked over and over when I left my prior company if this was covered and Brad said yes over and over. I have had nothing but issues from incorrect billing to no answers and resolutions. Why am I paying $64 a month for this stress .. and my unit on the verge of dying. I gave them ample time to help. and No one has. WORST COMPANY EVER. I jst want my system replaced! as I was promised when I signed on. Dec 9, dec 13 and estimate attached.