ComplaintsforDirect Communications
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Complaint Details
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Initial Complaint
09/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I cancelled my service with Direct Comm. For some reason, they didn't autopay my last bill like every other month. I owed about $58 from a partial month of service in May, until about May 20th. Since I've cancelled, they've given me late fees in excess of about another $60 and sent collections after me, this is their mistake not mine. I'm more than happy to pay the 58.67 I owe, but I'm not paying the late fees. I tried to contact them to remedy the situation and they won't even talk to me, I have to talk to collections, which can't do anything about the amount.Initial Complaint
05/16/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On 05/16/2023, our internet was disconnected WITHOUT proper notice. Bill doesn’t even show a past due amount, just a date to pay on 5/31/2023. Direct Communication claims a notice was sent via email, and text message. However, no communication from direct communication indicating any such disconnect notice! When asked for proof, they were not able to provide me any. We have been a customer since 2016, and never been treated so poorly by any other company.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.