About

Local BBB:

BBB Mountain West

BBB File Opened:

8/20/2012

Business Started:

4/15/2012

Business Started Locally:

4/15/2012

Business Incorporated:

4/15/2012

Type of Entity:

Limited Liability Company (LLC)

Business Management:

Mr. Matt Lichtie, Vice President

Additional Information

Refund and Exchange Policy

Here at Black Clover we understand that shopping for clothes online can be tricky, as you're not able to try the product on. That's why we have created a simple and easy returns & exchange policy, that allows you to get a full refund/exchange/or online store credit for any products that you're not completely satisfied with.

If for any reason you are not happy with your purchase, please begin your return in our returns portal (Black Clover Returns Center) This will allow you to access your order and begin the return process. Once your information is submitted to us, we will review it and send an e-mail confirmation with your RMA for your return.

Free return labels are available for customers residing in the United States within 10 days of receiving their order.

If past the 10 days, return shipping will be at the expense of the customer. 

All other scenarios are handled on a case by case basis, we will always do our best to help our customers. As for a mistake made on our part, we will cover all costs to fix it. For product that is damaged or defective, please notify us within 7 days of receiving the order or the order will not be eligible for replacement. 

For orders returned past the 30 day point of purchase, items can be returned for store credit. or exchange. Although must be received within 60 days of purchase. NO refunds will be issued.

Items must be returned in new conditions, tags intact, and not worn. Items returned damaged due to poor packing will not be accepted under any circumstances.

Discounted bundles & product deals will not be eligible for exchange or return. Live Lucky Club & Mystery

Boxes of any kind are not eligible for returns or exchanges. In the case that a Mystery Box & Live Lucky Club is approved for a return, all items must be returned. 

Discounted Orders are eligible for exchange or online store credit only within 30 days of purchase. Discounted orders are not eligible for refunds. 

International Orders outside of the United States are not eligible for free return labels. Customers needing an exchange/credit/or return will need to ship the order back at their own expense. 

Orders returned without an approved RMA number will NOT be accepted.

REQUIRED PAPERWORK:

All orders must be returned with the following information: Full Name, Approved RMA Information, Items

Wanted in Exchange with Sizing

Please keep your tracking number for your exchange/return. It may be needed to reference your return.

Business Categories

Sporting Goods Retail