Reviews

Review Details

• Review fromTaylor R

  Date: 09/12/2023

  1 star
  I bought Wise Security for my home and enjoyed it but realized I didn't need the service any longer. The sales person put me in a 5 year contract without my knowledge and the only way to get out of the contract is to pay the remaining balance for a system I haven't used in 2 years. Their team is completely unwilling to help.If you look online there are countless of other individuals who were also swindled into a 60 month contract without their knowledge.
  

  Wise Home Solutions

  Date: 09/15/2023

  There is an agreement on file with their signature and the pre-call clearly asks if she understood she was signing a 60 month agreement and that she had 3 business days to cancel to which she replied in the affirmative to both.

• Review fromMeg T

  Date: 07/27/2023

  5 stars
  Stellar service! I couldn't be happier. As a single mom of a young son, our home security is paramount to me. Recently, I went through a few months of super hard times, and my system failed in the middle of it all. To add a layer of WTF to my situation, the salesman who sold me the system a couple of years ago, showed up at my door without an appointment and was acting a bit strange (strange enough that I wouldn't let him in the house) and telling me that **** wasn't going to be covering residential customers any longer. I called to inquire and found out they still cover residential, that the salesman was no longer working with the company, and that they would send someone to look and get my system back up and running. Two days later, not just a tech but a director came and got my system situated and my home secure again. He was genuinely friendly and knowledgeable. I am relieved the situation wasn't hard to fix, and the Wise staff were incredible. Thank you!

• Review fromNick B

  Date: 04/13/2023

  1 star
  I am incredible disappointed in the service provided from this company. We were sold from the door-to-door salesman in our newly developed neighborhood. The company was trying to get in with the builder and told me that we are not obligated to any contract with Wise. He said it will just be a month to month payment and that I can leave at any time. It was only about $70 a month and thought what they were offering was worth the value. The security system was not worth the value at all. We decided to move out of this neighborhood and called to cancel our service when a rep said that we signed a ***************************** a recorded call and was told it was going to be over $2000 to cancel our contract. Our sales rep had informed us that when we signed the contract all he had to do was go to the office and let them know of the deal that we had arranged and that the contract we were signing is only something to pay for 60 months and that after the 60 months were up, we would just have to renew our service. He also told us that if we wanted to cancel our service it would just be $200. They don't service the location we are moving to and we would still have to pay the $2000ish. I'm going to make sure all of my friends and colleagues know to never do business with this organization and that they are fraudsters and manipulative in nature. They don't try to help they customers at all and don't find any sort of solution for any problem. If you buy a home and want a security system, don't use Wise. Again, they manipulate you into thinking their service is great. It's not. You're better off using the $70 a month on something else. In fact, I'm going to feel safer with no security system in place when we move. Very sketchy, beware of sales reps ******** If they knock on your door, don't answer or better yet waste their time like they waste their customers time.