Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Evolution Community Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is against Evolution Community Management, ***** ******* and the Pioneer Home Owners Association’s Board of Directors (**** *********, ***** ****** and ***** ******) who have failed to respond to requests to remove a tree that is endangering my home.

    The home owners association has full responsibility to maintain all areas outside the envelope of my house at **** **** **** ***** ** ****** ****. Over the last 5 years, I have asked that a tree growing next to my house be removed. Beginning in February, I started calling and placing requests on the Evolution website 2 or 3 times a week. In a home inspection in April, a foundation crack was discovered right where the 5 inch tree roots of the tree are growing next to my foundation. After getting no response, I contacted an attorney May 13, 2025 and after several attempts and letters with no results, I’ve decided to file a formal complaint.

    Under Utah law and the governing documents of the association, the association is responsible for the maintenance, repair, and replacement of open space areas, including landscaping. See CC&Rs, at § 8.2(c)(1). This responsibility extends to addressing any issues arising from open space elements that may cause damage to individual properties. See Utah Code Ann. § 57-8a224(4). The tree in question is currently causing significant damage to the foundation my home at **** **** **** ***** ** ****** ****. This not only affects the structural integrity of my home but also creates potential liability for the association.

    Mr. ***** *******, Evolution Management, is the manager of the association. Although state records show the status being “Administratively Dissolved” effective 5/21/25.

    Mr. ******* stated on May 29 that their arborist recommends the tree but to date he has not removed it.

    Business Response

    Date: 07/17/2025

    I work under the direction of the HOA board who has asked for a professional inspectors report to support the claim of the tree causing the purported damage.  To date this has not happened.  In spite of this, the board, at the most recent meeting did approve the removal of the tree and it will happen as soon as the vendor is able to get it scheduled.

    Customer Answer

    Date: 07/18/2025



    Complaint: 23616089



    I am rejecting this response because: Evolution/***** has yet to respond to any emails or phone calls. In his response to BBB, he states the Board has approved the removal of the tree but he has not communicated that to me. He may work on behalf of the Board but Evolution is supposed to be a professional company and should respond in a timely manner. Given the severity of this situation, Evolution/***** should have the decency to not only let me know it's been approved but when the tree will be removed. 



    Sincerely,



    ****** ******

    Business Response

    Date: 07/21/2025

    You obviously received the response through the BBB.  We don't have a date as the vendor has not provided one yet.  I would have been happy to respond to your emails, but saw the BBB complaint prior to seeing the emails and didn't feel multiple responses was in anyone's best interest.  I am working hard trying to resolve community issues including yours and don't have the luxury of responding to multiple messages regarding the same issue.

    Thank You

    Customer Answer

    Date: 07/28/2025



    Complaint: 23616089



    I am rejecting this response because:

    The Board has had 6 months to decide and get this scheduled. If the Board has approved this, it should take one call to get it scheduled. Evolution Management will not communicate the date. Evolution Management refuses to respond to calls or emails stating they will only communicate via BBB. As a professional company, I would think they would want to keep their customer happy and make the call immediately, even if the Board had delayed it.

    Further, Evolution Management has let the license for Pioneer HOA be Administratively Dismissed effect May 2025. They no longer have a license to operate. They do not pay attention to detail.

    In order to correct this, I suggest that the tree be removed immediately (relaying the date to me) and the Association be reinstated as soon possible. 



    Sincerely,



    ****** ******

    Business Response

    Date: 07/31/2025

    I reject this complaint completely.  Not only is this information incorrect, I will not utilize BBB to hold a conversation.  In my previous correspondence I advised that this was in process.  I do not have a date from the vendor at this point.  I will not utilize BBB for any further discussion regarding this matter.  I completely reject this complaint as we are not the responsible party, nor do we make the decisions for our HOA's.  

  • Initial Complaint

    Date:02/23/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I own a condominium that Evolution Community Management runs the *** for. I had a past tenant, that when he was moving, backed into one of the carports. It was about 8 months ago and because of insurance and miscommunication the carport issue is still not resolved, but the process has at least been started now and it is headed in the right direction. My former tenant was handling the carport issue, but Evolution Community Management did not like how he was taking care of the problem and they had some exchanges over email that were not positive. I received an email from Evolution Community Management about their communications and at that point I contacted my past tenant and ask him to allow me to communicate with them in the future. He has not contacted them since that time, however my past tenant (***************************) filed a complaint to the BBB about Evolution Community Management, and because he did they have assessed a $50 fine to me. And they said that they will continue to assess me fines, the next one will be $100, the next $150. I have been emailing them and being very positive, letting them know that ****** is not longer my tenant and has not been for 8 months so they should not be assessing me a fine for him filing a complaint to the BBB. I have asked them to please remove the fine and they refuse. They are difficult and hard to work with.

    Business Response

    Date: 02/24/2024

    All Homeowners associations have regulations that owners are required to follow.  Owners are responsible for their guests and tenants and are responsible for any fines issued due to the violations of their guests and tenants.  Evolution, by contract, is required to enforce those regulations.  *************** has the right to actually complete the repair to the damaged carport and bill it to this owner.  *************** also has the right to report this damage to law enforcement as the tenant caused the damage and no effort to repair it was undertaken for almost 8 months.  The statement the Evolution didn't like how the tenant was handling things is also indicative of a complete lack of understanding of the regulations.  Owners, their guests, and tenants, do not have the right to dictate how the association operates.  All owners are required to abide by the governing documents including the CC&R's, Rules and Regulations, and Section 57 of **** Code.  Evolution did not damage the carport.  Evolution did not ignore the damage for 8 months.  Evolution has only enforced the governing documents that this owner agreed to by virtue of purchasing a home in a HOA.  The Fine resolution for the association was legally adopted and published, and can be found on the associations portal.  As far as the repair being "in process" the owner of the unit has not taken any action to get the repair completed, but has expected Evolution to obtain bids and take care of the repair.  As the owner of the unit, getting bids is her responsibility, but not a single one has been submitted.  In addition to that, 100% of our involvement and time spent responding to her and her tenant can be billed to the unit owner at a rate of $55 per hour.  We have not billed anything, but should the owner or tenant continue this course, we will bill for 100% of our time involved in replying to the complaints and emails that are unproductive and that are a result of inaction on the part of her and her tenant.

    Customer Answer

    Date: 02/24/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

Evolution Community Management is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.