Complaints
This profile includes complaints for Nav's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 79 total complaints in the last 3 years.
- 19 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/29/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Nav Froze my account on or around the 27th of June with no warning or notification and left my funds unavailable to me when I needed them immediately. I had unauthorized transactions on this account in the amount of over $1,400 dollars and had to file a dispute with *****. I have since won the dispute with **** but I feel NAV has frozen my account and placed it under a security review even when I have informed them I canceled all my debit cards after the unauthorized transactions and got new ones there is no more unauthorized transactions being charged and the account is secure I as the account hold know for a fact everything is above board even if NAV does not. I feel this just retaliation for my dispute that for some reason NAV has a problem with.Business Response
Date: 06/30/2023
On 6/27/2023, the account in question was frozen due to a flag in our security system. After reviewing what caused that flag, we have removed the freeze as of 6/29/2023.Initial Complaint
Date:06/08/2023
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have on numerous occasions and requests have reached out to this company and have asked for my account to be deleted and permanently closed. They are not responding to my account request while they have all my personal information on file. Plus due to this poor communication by this company they will probably charge my credit card again for there service fees which I will have to file a dispute. Absolutely unprofessional.Business Response
Date: 06/08/2023
Nav Technologies, Inc. (Nav) received three requests to delete this account from the customer. One request on 06/07/2023 and two on 06/08/2023. Nav handled the chat that came in from this customer and the account has been canceled as of 06/08/2023.Customer Answer
Date: 06/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:05/25/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I closed my Nav account in March and find on my credit card statement that I did not use for payment two charges for $52.00 for ***** and May. When I cancel my account my entire profile was no longer available. When I log in after seeing these payments on my credit card. I now see a Purple background page that original was blue. Showing my account activate but no data for ***** and May. I open my account using **** of America as my auto payment option. That payment was being billed until March. Nav used a credit card I got after opening my account with them and begin charging that credit card to Nav account that I had cancel. I deactivated my account again. I called and Bria state that my account was showing activate, even after I cancel for a second time. I never provided the card number that this company was using but them having my profile trusting them to guide for business development .They used an unauthorized card for payment.Business Response
Date: 06/05/2023
Nav Technologies, Inc. (Nav) is unable to find an account in our system that matches the customer information provided. ********************** asks that the customer provide the email address associated with the account in question.Customer Answer
Date: 06/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************They ask for my email address : I have more than one: *******************
Customer Answer
Date: 06/12/2023
They ask for my email address : I have more than one: *******************Business Response
Date: 06/14/2023
******************* does not appear to be attached to an account in our system. We request that the customer reaches out to our support team at ********************************** for further assistance.Initial Complaint
Date:05/16/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased the $49.99 business boost business credit builder plan. I made payments every month. I canceled 4/12/2023 after seeing that there was no impact on my Duns credit score as well as previous complaints here on BBB I I never received any confirmation but didnt think anything of it since i followed all necessary steps to do so. So comes 5/12/2023 I was charged again so I called customer service who said there was no cancelation done which was a lie and I asked for a supervisor who wasn't available that day which sounds unbelievable but I was told a supervisor would call me in ***** hours. Monday I received a call from a supervisor who denied they say a cancelation and that I basically made it up in my head and that they don't issue out refunds even though I called in right when the charge was made and now I'm more than sure after seeing all of these other customers with the same experience after paying all this money and DUNS which is a big deal is not being reported to I'm highly upset and now I want all all my money back from every month they charged me because I wasn't receiving all of the benefits and from the looks of it it smells like a class action lawsuit waiting to happen and I'll be the first to participate if this isn't settled immediately.Business Response
Date: 05/22/2023
Nav Technologies, Inc. (Nav) contacted the customer on May 15th, 2023, and the account has been downgraded. We have confirmed that Nav appears as a tradeline on the customers Dun & Bradstreet report, however, Dun & Bradstreet requires 3-4 tradelines before they generate a PAYDEX score. Our records indicate that there was no login attempt or cancellation made on April 12th, 2023. Unfortunately, Nav will not be issuing a refund, as in accordance with our terms of use, services were provided at the time the payment was made.Customer Answer
Date: 05/22/2023
Complaint: 20066041
I am rejecting this response because:
Sincerely,
***************************Customer Answer
Date: 05/26/2023
I won't accept because the merchant has my money and I have canceled the service and they disregarded that there are multiple people that had the same issue as me when when it came to the cancelation of accounts and I haven't received the services that I paid for so I need a full refund.Business Response
Date: 06/07/2023
Nav Technologies, Inc. (Nav) has confirmed that Nav appears as a tradeline on the customers Dun & ********** report, however, Dun & Bradstreet requires 3-4 tradelines before they generate a PAYDEX score. Nav can also confirm that reports have been made to Experian and Equifax, and appear on all of those reports. These are all services that we have provided. Our records indicate that there was no login attempt or cancellation made on April 12th, 2023. Nav downgraded the customers account as soon as the issue was brought to our attention via phone call, on May 12th, 2023. This was reiterated with the customer on May 15th, 2023. Unfortunately, Nav will not be issuing a refund, as in accordance with our terms of use, services were provided at the time the payment was made.Customer Answer
Date: 06/07/2023
Complaint: 20066041
I am rejecting this response because: I know for a fact that I downgraded my plan when i did and shouldn't of been charged.
Sincerely,
***************************Initial Complaint
Date:05/13/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Desired to terminate NAV subscription as I felt services were not needed. Saw there was NO way to terminate on my NAV account so sent a help ticket, and chat and email. Received email response saying I could terminate on the website (I cannot). I've had to reach out 3 separate times to terminate this account and only responses have been essentially 'threats' that if I terminate there would be no reporting (false) and that I would not get any refund...oh..so you'll take my entire monthly fee and IF you deign to terminate, youj'll keep the entire fee. Just another example of how unprofessional and deceptive this company's practices surrounding termination...as is also evidenced by the scores of similar complaints on BBB about how NAV makes termination difficult for other customers just like they are making it difficult for me. A legitimate company WOULD NOT OBFUSCATE the termination process. So sad and so unnecessay... as of time of this complaint I have had to reach out to NAV 3 times and STILL NOT ADEQUATE RESPONSE. My next communication about this matter will be to the ************************ Complaint line regarding NAV's deceptive business practices. I imagine my complaint won't be the first.*****Business Response
Date: 05/18/2023
Nav Technologies, Inc. (Nav) contacted the customer via email on May 15th, 2023. As stated in this email, Nav has terminated the subscription on the customer's account.Initial Complaint
Date:03/27/2023
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Called billing for cancelation and sent email no reply still auto drafted from acct on 3/27/2023. This business makes it impossible to do a honest cancelation. We did cancelation a month ago didn't think anything else about it until today. When asked by rep what was the reason for cancelation we stated that we didn't think that this svc was something that we needed to pay for at this time we were not impressed by what they had to offer us moving forward.Business Response
Date: 04/05/2023
On 03/28/23 the customer service team at Nav Technologies, Inc. communicated with ***** that her account had been switched to our free plan, and a full refund was issued. Tell us why here...Customer Answer
Date: 04/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:02/17/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased the $49.99 business boost business credit builder plan over 2 years ago. They consistently received payments every month. I decided to cancel the plan after seeing that there was no impact on my Duns credit score. I called to cancel on January 19, 2023 and was advised that my account would be cancelled. It is nearly impossible to cancel on their website and this feels somewhat deceptive. Unfortunately I was charged again on 2/17/23. I never received a confirmation of cancellation email. Upon further investigation, the service was never reporting! Essentially I paid out to the credit builder monthly for no reporting. I am seeking a full refund on the service amount because the services were not rendered.Business Response
Date: 02/27/2023
Nav Technologies, Inc. (Nav) communicated with this customer via phone call regarding this issue, and have provided the desired refund on the 2/17/2023 charge. Nav has canceled her subscription, per-request, and her account is now set to our free plan. We are appearing as a tradeline on her Experian and Equifax reports, and our initial report to these bureaus took place on 10/1/2021. The first time we show on the Dun and ********** report is 10/26/2021.Tell us why here...
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