ComplaintsforTruvy
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Complaint Details
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Initial Complaint
05/04/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased the TRUVY supplement and it made me sick within the first week. I reached out to my health coach assigned by TRUVY and she said to take it with a complex carb and it would stop. She told me that the product would not cause me harm to my stomach that it was formulated by a medical team with things in it to not cause stomach issues instead it would indeed heal them and told me specifically to keep taking them. I did. I got worse. I needed medical attention. I experienced expenses for this reason. I never had stomach issues in the past ever until taking TRUVY. I stopped after the first bottle and stopped the auto-shipment only of course to get an alert that another one was coming. When I emailed in that I did not want it and the reason why I was told the auto-shipment could NOT be cancelled and that I would still be charged for another shipment this most recent month and I was approved to return it but would only be refunded 90% of the charge. I am seeking full refund of the first and second never used shipment that has been returned to sender to TRUVY as of 5/4/2022. Email proof sent to TRUVY as well.Business response
05/05/2022
Dear Samantha:
We apologize for the frustrating situation youve experienced with TRUVY. Please know that it is our intention to provide the best customer service possible.
Weve reviewed your situation, Customer ID *******, and would like to proceed with a full refund for order *******, dated 4/14/2022, for the amount of $114.00, as well as order 8179807, dated, 2/14/2022, for the amount of $114.00.
Please allow 5-7 business days for the refund to appear on your end.
If there is anything else we can do, please let us know.
Regards,Initial Complaint
04/25/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I set up a subscription with this company. On 2/24/2022 I paused this monthly shipment and it was charged to me and sent anyway. I have had issues ever since and my credit card keeps getting charged. This is now over $200. They tell me I can just return the item however I have to pay a restocking fee. I do not agree with this. Conveniently there is never any record that my account has been paused.Business response
04/26/2022
Dear ***********:
We apologize for the frustrating situation youve experienced with TRUVY. Please know that it is our intention to provide the best customer service possible.Weve reviewed your situation, Retail ID *******, and would like to offer a full refund for order *******, dated 3/24/2022, for the amount of $104.23. Unfortunately, we have no record of the order returned to the company. We will proceed with the full refund today however, please return the product by writing return to sender on the box. Please allow 5-7 business days for the refund to appear on your end.
In addition, it appears the order 8361675, dated 4/24/2022, has already been given a full refund on 4/25/2022, for the amount of $94.60. Please also allow 5-7 business days for this refund to appear on your end.
If there is anything else we can do, please let us know.
Regards,Customer response
04/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
04/24/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
4/21/2022 this company took ****** out of my bank account. I called as I had stopped *************** will not refund my money. Called several times with no resolution.Business response
04/25/2022
Dear ************:
We apologize for the frustrating situation youve experienced with TRUVY. Please know that it is our intention to provide the best customer service possible.
Weve reviewed your situation, Associate ID *******, and would like to offer a full refund for order 8354194, dated April 21, for the amount of $280.34.Please allow 5-7 business days for the refund to appear on your end.
In addition, please return the product to the address below via a trackable manner (if the box is still unopened, you can write outside the box "Refuse/Return to Sender")
Please ship order back to:
***********
ATTN: Truvy
RMA #******
6077 W ******************
***********, ** 84081
If there is anything else we can do, please let us know.
Regards,
*********************Initial Complaint
04/24/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
04/21/2021 Amount deducted ******Business response
04/25/2022
Dear ************:
We apologize for the frustrating situation youve experienced with TRUVY. Please know that it is our intention to provide the best customer service possible.
Weve reviewed your situation, Associate ID *******, and would like to offer a full refund for order *******, dated April 21, for the amount of $280.34.Please allow 5-7 business days for the refund to appear on your end.
In addition, please return the product to the address below via a trackable manner (if the box is still unopened, you can write outside the box "Refuse/Return to Sender")
Please ship order back to:
***********
ATTN: Truvy
RMA #******
6077 W ******************
***********, ** 84081
If there is anything else we can do, please let us know.
Regards,Initial Complaint
01/06/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I had first paused my subscription that I was misled to sign up for I was told it was a one time thing but it wasnt. Then i went to their website to cancel I submitted a letter as requested. But on November 25 I was charged again. I contacted the company letting them know 1) I needed a refund because I had already canceled and to stop charging me and 2) I didnt live at the address they were sending too so no product was or would be received. Company said I had to reach out to chargebacks department because my account was on hold the chargeback team has yet to get back to me since early December. I emails asking if my account was on hold how did they have no problem charging me but seem to have a problem refunding me. They have stopped responding to my emails. I just want my money back and nothing to do with this deceitful company again.Business response
01/10/2022
Dear ****************:
We apologize for the frustrating situation youve experienced with TRUVY. Please know that it is our intention to provide the best customer service possible.
Weve reviewed your situation and would like to proceed with a full refund for order *******, dated November 11, 2021 for the amount of $139.00.
Please allow 5-7 business days for the refund to appear on your end.
We have also removed your information from our system, per your request.
If there is anything else we can do, please let us know.
Regards,Initial Complaint
12/02/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
You had a glitch in your system and sent me two subscriptions and charged me for two on November 30th. I called today to cancel my subscription and return the additional box. I was told because I opened the box thinking it was the one subscription, that I cant return the additional product without paying for shipping both ways. That is not customer service, especially because the mess up was on your end. The best result would be to refund me all of my money for the glitch product and send me a return shipping label. Worse case is ignore me, take my $130 due to a glitch in your system and bad word of mouth spreads so much faster than good word of mouth.Business response
12/03/2021
Dear ******************:
We apologize for the frustrating situation youve experienced with TRUVY. Please know that it is our intention to provide the best customer service possible.
On December 2, 2021, after we were alerted to the issue, a full refund for the amount of $122.30 was issued back to your account.
Please allow 5-7 business days for the refund to appear on your end.
If there is anything else we can do, please let us know.Sincerely,
Initial Complaint
07/15/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
STAY TRU HEALTHY LLC 111-1111111 CA : There is a recurring charge of $24.98 to my credit card. I have been on their site and asked them to stop the charge; but they continue to charge me.Business response
07/20/2021
Good morning:
We apologize for the frustrating situation you’ve experienced with TRUVY. Please know that it is our intention to provide the best customer service possible. We have been unable to locate an account associated with the information you have provided in your complaint. Please contact us directly at [email protected], we will be more than happy to rectify the situation.
Thank you.
Tell us why here...Customer response
07/20/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ****Initial Complaint
07/13/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Two charges were made on my PayPal account on April 27, 2021 and May 3, 2021 for orders placed with Truvision and shipped to ****** **** in the amounts of $69.09 and $130.54. I did not authorize these shipments and I did not have any current autoship agreements with Truvision as my last order was on November 5 2020. PayPal denied my fraud claim, saying that Truvision said it was part of an autoship agreement. Truvision Risk Department says that the orders went to an ****** **** and that my information must have been on the account. They refuse to refund me, asking me to either contact ****** **** (I do not have contact with her), or to return the product (which I do NOT have). I don't know how or why two orders would pop up out of the blue after 5-6 months of complete inactivity and no autoship agreement. My desired resolution is for $199.63 to be refunded to my PayPal account *****************************.Business response
07/20/2021
Dear Ms. ********:
We apologize for the frustrating situation you’ve experienced with TRUVY. Please know that it is our intention to provide the best customer service possible.
To clarify, the purpose of the BBB is to resolve situations that have not been arbitrated between the consumer and the Company.
It appears that you had an account under your husbands name, *** ********, and enrolled ****** **** on July 27, 2020. During her enrollment process, your Paypal was added as her means of payment. That payment information was used on the very first order she placed (July 27, 2020). What most likely happened is you might have paid for her first order and forgot to remove your payment information from her account.
It appears that the situation has already been resolved with our Customer Service Department. The desired refund for the orders #******* and #*******, was issued on 7/14/2021. Please allow 5-7 business days for the refund to appear on your end.
If you have any questions or concerns, please let us know.
Regards,
Tell us why here...Customer response
07/20/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ********Initial Complaint
06/20/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I filled a complaint already on this site and this company already agreed to give me my money back and I still have not received it!! It has been more than than 3-5 business days they stated and it’s been more than 7 business days actually and still no money. I want my money immediately!! They said on here they are returning my money but I still have not received it. My bank account is going to go into the negative because of their mistakes if this happens they need to pay all the associated fees and anything else I incur due to their negligence. My next step is filling a police report. I’m attaching their response if they forgot what they saidBusiness response
06/21/2021
Dear Ms. ************:
We apologize for the delay. Your refund has been deposited into your paypal account in the sum of $114.93. You should be able to access those funds immediately.
If you have any questions or concerns, please let us know.
Regards,Customer response
06/21/2021
Complaint: ********
I am rejecting this response because: They deposited it into the wrong account on my PayPal account and it will take 5-7 business days before I can access the money. Unlike their response which says I should be able to access it immediately. So this means in the mean time because of them my bank account is going to go negative since I do not have the ability to transfer the money to my bank because they number one messed up initially by even taking g the money in the first place because I didn’t make a purchase or authorize a transaction and number 2 unlike what she stated I will not have immediate access to those funds again due to their error and I have to wait another 5-7 business days before I will have access to that money. Because of them my bank account will become negative and when it does they will need to pay any and all fees I incur until the money clears due to their negligence. I had to call both PayPal and my card company to fix their mess.
Sincerely,
**** ************Business response
06/21/2021
Dear Ms. ************:
We refunded the money back to the payment method that was used for that order. We cannot refund it to another account.
Sincerely,Tell us why here...Initial Complaint
06/10/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was charged today 06/10/2021 by Truvy again, for a product I never ordered. I spoke with them last month regarding this and a rep canceled the order and refunded my money. They were supposed to cancel everything regarding any account or possible future charges as I stated I did not use their product did not want their product and to never charge me again. I also spoke to a rep over the phone during that time as well. Well today they charged me anyway even though they were not supposed to and I do not have any kind of subscription which I took a screenshot of my account before I went onto PayPal to revoke their access since I couldn’t find any other way to “close” my supposed subscription that didn’t exist. They have refused to refund my money immediately even though they have committed a fraudulent transaction I included a pic of the receipt from them returning the money from last month so they have done it before just not this timeBusiness response
06/11/2021
Dear Ms. ************:
We apologize for the frustrating situation you’ve experienced with TRUVY. Please know that it is our intention to provide the best customer service possible.
We’ve reviewed your situation and would like to proceed with a full refund for order *******, dated June 10, 2021, for the amount of $114.93.
Please allow 5-7 business days for the refund to appear on your end.
I've also gone ahead and terminated your Customer ID: ******* and removed all your information from the account.
If there is anything else we can do, please let us know.
Regards,
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Customer Complaints Summary
33 total complaints in the last 3 years.
12 complaints closed in the last 12 months.